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Where Can You Go to Get Even Simple Work Done

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Disclaimer: ranting and venting.

I had my truck into a local shop on Friday, 03/28/2014 for service: annual state-required inspection, remove studded snow tires and mount summer tires, and grease front drive shaft double-cardan universal joint.

(1) I left written instructions that the truck has a Tire Pressure Monitoring System (TPMS) with a light load setting; I wrote that 70 psi be placed in the front tires and 55 psi be placed in the rear tires. The TPMS takes some time to work after you start the truck; I an error message on the dash display as I was driving home after picking up the truck. The front tires were inflated to slightly less than 50 psi and the back tires were inflated to a little more than 60 psi. I had to stop and properly inflate the tires, which cleared the error message.

(2) I use the truck primarily for towing and highway driving. I started out on a trip to Washington, D.C., on Tuesday, April 1, 2014. I had not used the truck apart from driving home. I noticed a vibration in the front end at around 50 mph as I entered I-90; the vibration disappeared at around 60 mph. I turned south on I-79 and could move a little faster; as I drove south on I-79, I noticed the vibration return again at between 65 mph and 70 mph. The vibration in the front end was quite pronounced at these speeds. I slowed and exited the interstate at the first opportunity and checked all the wheel lug nuts; they were tight. I checked the tire inflation, which was also acceptable. I got back on I-79; the vibration was still quite pronounced between 65 mph and 70 mph. I slowed and pulled off at the next exit; I went the Walmart service center right by that exit and had them remove and balance the four wheels/tires. The service person would not say one way or the other whether the tires were poorly balanced, but did note that all weights were removed and a complete balancing was performed for each tire. I watched the service person spend between five to ten minutes balancing each tire. I resumed heading south on I-79. I immediately varied my speed between 60 mph and 80 mph but detected no vibration of any type. I continued my trip to Washington, D.C. and returned; I did not detect any further vibration from the front end at any time.

Now, I am not a gearhead; I'm a newby with a whole one year of experience with my truck. But, I could reason my way through that one: truck ran fine on the highway before the tire swap - vibrated like crazy after the tire swap.

That useless service cost me a $100 bill.#@$%! What does a guy have to do - buy every tool for every task and do every thing himself? And how in the world can someone do a job so bad that Walmart looks great in comparison? :eek:

This a great big pile of the excrement of the male bovine - no doubt about it.

Well, I feel a little better now.
 
Nothing wrong with blowing off some steam every once in a while. We have all felt that frustration from time to time.

As a general rule, I do as much as possible on my vehicles myself. If I do need it to go somewhere else, I use exactly 2 other independent shops that are owned by a friends of mine. I know that I am very lucky to have a really good place near me. Others may not have places of that quality around anymore.
 
I would go back to the original place of service and let them know of this issue when servicing your truck. I would politely ask to speak to either the owner or the service manager and inform him of this issue. How else are they going to get better if they are not provided feedback I would also tell them that they have loss your service!

I did this with the local Chrysler dealer who had provide an oil change for me when the Dodge dealer was closed by Chrysler. They refused to grease the front drive shaft saying that there was no grease zerk in the shaft. I took the service manager and showed him the sticker on the radiator support and he stated that this was incorrect. I than informed him to go back to the Chrysler service school and I was not coming back for any reason. I have only been back once for the recall N46.

Jim W.
 
Thanks guys.

jgillot - this was at a shop I had used before and found my way to based on advice of others; I had been there before. I will be looking over their previous work carefully. Very disappointing. Makes me really question the value of the required state inspection.

Jim W - I emailed the owner that night when we arrived in DC. If I was the owner I would have been back to the customer the next day. I intend to stop by, but have been too busy this week to do so. I don't expect they will "hear" what I have to say, but you are right on feedback. I have a job that I need done coming up and I am looking for someplace else.

I note the thread by GCroyle on the skinned wires during his truck bed cap install. Seems like thoughtful work is awful hard to come by.
 
The short and sweet reality.The techs are being paid less and less compared to what the consumer is charged-many of the good guys have given up the fight and found different fields.From what I have heard you can make a better pay check fixing farm equiptment than cars
 
I'm in CA. Which is pretty tight, but as far as I know there is no State mandated service that has to be done by a shop and that you would have to show paper work or the shop sends in a computerized list of service. Like you I would tell the shop what happened and do it on your time show the receipt from the other shop, not that you would get reimbursed but just see what they say. Also if the State has this mandatory it must be through shops that pass a certain level of compitance to get a license, let the State know also. The more complaints over time may result in higher quality work which is what you want especially if your stuck with it. Also I would think this service or some of it is a tax write off.
 
An update.

I have been too busy at work and with kids to get over to the shop, but got an e-mail from the shop owner; this in response to my e-mail that I sent the night of travel (Tuesday before this last).

(1) Shop owner said the tech should have adjusted the tire air pressure after mounting and balancing the tires - said the balance machine requires standard maximum air pressure of 60 psi, and tech should have adjusted after placing tires on truck.

(2) Shop owner said he can't understand tires being out of balance; said he feels it is a premium tire balance tool; said thanks for letting him know, and he is re-calibrating the tire balance tool.

(3) Shop owner said sorry and bring in receipt for on-the-road balance and he will make it good for me.

I don't know anything about the tool (machine) used to mount and balance the tires, so don't know whether this makes sense or not. I am pleased he got back to me, however. I would not have been as irritated if he had done so sooner.

I don't get the deal with shops. The customer certainly pays a very high labor rate and is charged for shop supplies as well. If I was a shop owner I would want the best techs; my reasoning would be that jobs done right the first time would mean more satisfied customers and a more productive staff (because they would be doing new jobs and not reworking previous jobs). Like everything else, you get what you pay for. As a customer I would pay more for better quality work. I don't have one shop I feel enthusiastic about.
 
I don't get the deal with shops. The customer certainly pays a very high labor rate and is charged for shop supplies as well. If I was a shop owner I would want the best techs; my reasoning would be that jobs done right the first time would mean more satisfied customers and a more productive staff (because they would be doing new jobs and not reworking previous jobs). Like everything else, you get what you pay for. As a customer I would pay more for better quality work. I don't have one shop I feel enthusiastic about.

Many shops claim they want to provide you with what you would like to see,but the bottom line is that shop owner is looking out for number 1 first.NO CUSTOMER WILL EVER BE TREATED BETTER THEN THE EMPLOYEE.For the best shop experience find a shop with happy employees-they will be the ones that will go the extra Mile to do a good job
 
That is great advice- and true. As soon as you walk into a business, the manner in which the employees treat you corresponds to the way they're treated by management. If you don't like it, leave now, because it won't get any better.
 
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