Attention: TDR Forum Junkies 
Horror stories from Travel Agents:
I had someone ask for an aisle seat on the plane so that her
hair wouldn't get messed up by being near the window.
A client called in inquiring about a package to Hawaii.
After going over all the cost info, she asked, "Would it be
cheaper to fly to California and then take the train to Hawaii?"
I got a call from a woman who wanted to go to Capetown. I started
to explain the length of the flight and the passport information
when she interrupted me with "I'm not trying to make you look
stupid, but Capetown is in Massachusetts. "
Without trying to make HER look like the stupid one, I calmly
explained, "Capecod is in Massachusetts, Capetown is in Africa. "
Her response; ... click.
A man called, furious about a Florida package we did. I asked
what was wrong with the vacation in Orlando. He said he was
expecting an ocean-view room. I tried to explain that is not possible,
since Orlando is in the middle of the state. He replied, "Don't lie to
me.
I looked on the map and Florida is a very thin state. "
I got a call from a man who asked, "Is it possible to see England from
Canada?" I said, "No. " He said "But they look so close on the map. "
Another man called and asked if he could rent a car in Dallas. When I
pulled up the reservation, I noticed he had a 1-hour lay-over in Dallas.
When I asked him why he wanted to rent a car, he said, "I heard
Dallas was a big airport, and I need a car to drive between the gates
to save time. "
A nice lady just called. She needed to know how it was possible that her
flight from Detroit left at 8:20am and got into Chicago at
8:33am. I tried to explain that Michigan was an hour ahead of Illinois,
but she could not understand the concept of time zones. Finally I told
her the plane went very fast, and she bought that.
A man called and had a question about the documents he needed
in order to fly to China. After a lengthy discussion about passports,
I reminded him he needed a visa. "Oh no I don't, I've been to China
many times and never had to have one of those. "
I double checked and sure enough, his stay definitely required a visa.
When I told him this he said, "Look, I've been to China four times
and every time they have accepted my American Express. "
I just got off the phone with a man who asked, "How do I know
which plane to get on?" I asked him what exactly he meant, to which he
replied, "I was told my flight number is 823, but none of these darn
planes have numbers on them.
I had someone ask for an aisle seat on the plane so that her
hair wouldn't get messed up by being near the window.
A client called in inquiring about a package to Hawaii.
After going over all the cost info, she asked, "Would it be
cheaper to fly to California and then take the train to Hawaii?"
I got a call from a woman who wanted to go to Capetown. I started
to explain the length of the flight and the passport information
when she interrupted me with "I'm not trying to make you look
stupid, but Capetown is in Massachusetts. "
Without trying to make HER look like the stupid one, I calmly
explained, "Capecod is in Massachusetts, Capetown is in Africa. "
Her response; ... click.
A man called, furious about a Florida package we did. I asked
what was wrong with the vacation in Orlando. He said he was
expecting an ocean-view room. I tried to explain that is not possible,
since Orlando is in the middle of the state. He replied, "Don't lie to
me.
I looked on the map and Florida is a very thin state. "
I got a call from a man who asked, "Is it possible to see England from
Canada?" I said, "No. " He said "But they look so close on the map. "
Another man called and asked if he could rent a car in Dallas. When I
pulled up the reservation, I noticed he had a 1-hour lay-over in Dallas.
When I asked him why he wanted to rent a car, he said, "I heard
Dallas was a big airport, and I need a car to drive between the gates
to save time. "
A nice lady just called. She needed to know how it was possible that her
flight from Detroit left at 8:20am and got into Chicago at
8:33am. I tried to explain that Michigan was an hour ahead of Illinois,
but she could not understand the concept of time zones. Finally I told
her the plane went very fast, and she bought that.
A man called and had a question about the documents he needed
in order to fly to China. After a lengthy discussion about passports,
I reminded him he needed a visa. "Oh no I don't, I've been to China
many times and never had to have one of those. "
I double checked and sure enough, his stay definitely required a visa.
When I told him this he said, "Look, I've been to China four times
and every time they have accepted my American Express. "
I just got off the phone with a man who asked, "How do I know
which plane to get on?" I asked him what exactly he meant, to which he
replied, "I was told my flight number is 823, but none of these darn
planes have numbers on them.
