2nd Gen Non-Engine/Transmission Would you take your truck here?

[dresslered]

Regal Dodge, Sunnyvale CA



I guess that I am not the only one who was unhappy with their service.



http://dodgeram.info/survey_dealer/CA/Regal.htm

 

[illflem]

As far as I know Regal is the only dealer who has complained about Dave's dealer opinion site. Enough said?

 

[RankRam]

Dresslered, I would have to say they are messing with the wrong guy!!!!



That was one of my favorite web sites when I first purchased my Ram. I still go there, Alot of good info. .

 

[dresslered]

I'm also a long-time follower of Fritz' site and I filed my complaint over there. I was just glad to see that Dave stuck to his guns and didn't back down when threatened!

 

[jrandol]

Good for Dave in sticking to his guns. I'm in the advertising industry, in fact, the automotive advertising industry to be more specific. Those folks at Regal Dodge better go back and visit with their lawyers. They will be scratching their heads for quite a while on this one. In no way has Dave infringed on any legal grounds in favor of Regal Dodge. Fortunately their are hundreds of good car dealerships that can be trusted for their ethical business practices. Like in all business sectors, I think it's great to "flush" out the bad.

 

[HVAC]

Dealers

Dave, I had hoped to delve into this subject at the meeting tonight, regarding what dealers are helpful in our area.



It's been so long, maybe you could retell the story about getting your fuel pressure checked at the dealer : ) Was that in Santa Cruz? Tonight you heard a story about Marty Franich from Phil. I have a story about Redwood City Dodge and how they killed my neighbors truck.

 

[Sregorb]

LOL! When's the last time anyone in CA approached the President for his OK before printing ANY story/accusation/opinion about him??? Something just doesn't sound right with the reasoning that "dealership" is using.



Good on you Dave for sticking with the customer's best interest and giving a forum to hear both good and bad sides... ...



Brian

 

[dresslered]

It's been so long, maybe you could retell the story about getting your fuel pressure checked at the dealer : ) Was that in Santa Cruz?

No, Nowel, not in Santa Cruz. The original complaint that I had was with yours truely, Regal Dodge. I too would be interested in compiling a list of "good" dealers in our area. Hmmmm, Blair..... Brandon... ... .



original thread:



https://www.turbodieselregister.com/forums/showthread.php?s=&threadid=33315

 

[RustyJC]

The Problem With Dealer Rankings

A year or two ago, I posted a dealer recommendation on Dave's website. This dealer's service department (especially one Service Advisor) had absolutely gone the extra mile for us. They continue to do so.



As a result of this thread, I looked back at that dealer's ratings and saw where a number of other individuals had posted ratings that this was the worst dealer on the planet - never go there!!



Now, how do you explain the difference? Could at least a part of it have to do with the personalities of the individuals involved? I'm a believer that you give someone the benefit of the doubt until they prove to me that I can't. I treat others with courtesy and respect, and generally am treated the same way in return - that's basic human nature.



Could it possibly be that those who have had unpleasant experiences went in with a "You're nothing but a stealer - in your face" attitude and got the same in return? I don't know how else to explain the differences in experiences with the same dealer and the same individual.



Rusty

 

[dresslered]

Rusty-

I completely agree with you. I can tell you instance after instance where I feel that I have not been treated properly, and yet have remained calm throughout the entire instance. In fact, I've had a couple of previous experiences with Regal. However, I was patient and allowed them to correct the problems at the expense of my time. Each time, they sent me a dealer eveluation form and I gave them the highest ratings because they did "finally" correct the problem. The last instance, they too knew went way too far. They didn't even bother to send me the form.



Another point is that many people do like to vent about the bad experiences more than the good experiences. Unless you are one of those venders that go way beyond the call of duty (which there are several which we know about within the TDR), you are often left unmentioned. But isn't this the service that we are all are entitled to when we fork over all this money?

 

[RustyJC]

I'm afraid my point is still being missed.



This particular dealer here in the Houston area has always gone the extra mile to work with me. Yes, they are human and have made mistakes, but they have, without fail, made them right. I honestly could not ask them to do more than they have done for me. I have dealt with this dealer since 1997 and have bought 2 new vehicles from them based on my satisfaction with their service department.



Now, several other individuals go in to the same dealership and say they were screwed, that nobody would work with them, etc. Help me understand the difference here. Why would they treat me one way and someone else completely opposite UNLESS it had something to do with the way I treat them? What else am I missing here?



Rusty

 

[TxDieselKid]

Rusty,



I see your point, but let me ask you this. Who is the service manager going to give more attention to. A kind, elder gentleman, who has been a repeat customer, or a kind 20-somthing kid, who he has never seen before, and might not ever see again?



I have experanced this at SEVERAL dealers around town. I am always "yes sir" with them, and "no sir", and have told them stright to the point what I think is the problem, yet they have the attutide of "how does this kid think he knows more then me, I am the one who knows". It's always a "Holyer then thou" attude I get at most ANY Napa, AutoZone, O'Rilies, or a HOST of OTHER business.



I think if you KNOW your service manager/writer it makes a HUGE difference, but peoples perception of you will change how they treat you, which is sad. I had a GREAT guy at the old Chevy dealership I used to goto, but he left. Then I was up a creak.



My point is that it's not ALWAYS the customers fault for being treated how you get treated. I have never done the "dearler rating" thing, but I was almost scred at the dealer once. That was enough for me not to take it back again to ANY dealer. One bad apple I know.



Getting off soapbox, and zipping up the flame-proof vest,

Andrew

 

[RustyJC]

Originally posted by TxDieselKid

Rusty,



I see your point, but let me ask you this. Who is the service manager going to give more attention to. A kind, ELDER gentleman... .

Andrew,



Now I'm REALLY PO'ed!!! You're the first person in my life to ever call me ELDERLY. :{ :{



Rusty

 

[gitchesum]

Had to read that one twice Andrew, I thought you said elderly:-laf



I've had good and bad at the same dealership. Sometimes it's the person you're dealing.

 

[TxDieselKid]

Originally posted by RustyJC

Andrew,



Now I'm REALLY PO'ed!!! You're the first person in my life to ever call me ELDERLY. :{ :{



Rusty

Rusty,



You have to remember, anybody over the age of 31 is elder.



Curtis,

Elder is a word, look it up.



i. e. To be elder is a great thing, to be elderly is joy.



See waht all that schoolin did to me?



Andrew

 

[Bill Lins]

Kid- your a$$ is mine @ the next meeting!



Your pal, The Old Fart



(But NOT "elderly" like RJC!) Oo.

 

[TxDieselKid]

Originally posted by Bill Lins

Kid- your a$$ is mine @ the next meeting!



Your pal, The Old Fart



(But NOT "elderly" like RJC!) Oo.

:-laf I was actually poking at our bud git!!!

 

[Bill Lins]

Say WHAT????

Originally posted by TxDieselKid

:-laf I was actually poking at our bud git!!!

From my Funk'n Wagnalls: ELDER- an AGED person.



Gitch- you gonna put up with THIS???

 

[Bill Lins]

Say WHAT????

Originally posted by TxDieselKid

:-laf I was actually poking at our bud git!!!

From my Funk'n Wagnalls: ELDER- an AGED person.



Gitch- you gonna put up with THIS???