DTT won't stand behind RASP pump?

[AHire]

I bought my RASP pump about two years ago had it installed a week when the drive pulley came apart lost the belt, the shaft, and the top cog. DTT sent me a new one. All was well. Fast forward to three days ago, I was driving along and heard a loud pop and the truck lost all power. Got out crawled under the truck and seen it happened again.



I call DTT to get another pulley on the way because when i bought the RASP system, it had a 5 year warranty except for the belt. Bill from DTT informed me it would cost me 75 dollars, because the warranty is only for the pump and because it had been on the truck for two years. (Sorry i thought it could be installed and not void the warranty) And because he had never heard of that happening. This makes the second time its happened to me.



Was the warranty not 5 years except for the belt?

 

[klaybus]

WHO INSTALLED THE RASP, YOU OR DTT? I'M NOT SURE FROM YOUR POST.



It would look to me your asking DTT to perhaps stand behind a installation problem they didn't install, twice? As I don't own a RASP, I would think it covers the pump & component failures not perhaps installation unless you had them install it in which case they should stand behind it.

Do I understand you correctly that you purchased it from DTT, You installed it, lost (1) pulley & belt, DTT stepped up & replaced the pulley & belt at no charge to you, (2) years pass & it happens again & now you expect them to pony up again when they didn't install it in the first place?

If that's the case, your expectations IMHO may be a tad high... .

 

[rweis]

I just replaced my RASP seal tonight. DTT sent me the seals and I paid the postage. I thought that was fine. I have had mine about 2 years and 30k miles.



How did the "when the drive pulley came apart lost the belt, the shaft, and the top cog" the shaft come apart? It is bolted on with the harmonic balancer.



BTW I installed a FluiDampener harmonic dampener tonight and it fits fine (a little tight, but fine) with the RASP.



I still think the RASP is the best fuel supply option going.



Bob Weis

 

[AHire]

WHO INSTALLED THE RASP, YOU OR DTT? I'M NOT SURE FROM YOUR POST.



It would look to me your asking DTT to perhaps stand behind a installation problem they didn't install, twice? As I don't own a RASP, I would think it covers the pump & component failures not perhaps installation unless you had them install it in which case they should stand behind it.

Do I understand you correctly that you purchased it from DTT, You installed it, lost (1) pulley & belt, DTT stepped up & replaced the pulley & belt at no charge to you, (2) years pass & it happens again & now you expect them to pony up again when they didn't install it in the first place?

If that's the case, your expectations IMHO may be a tad high... .

I purchased it through a dealer that used to sell the RASP but has quit carrying it because of problems with DTT standing behind the warranty. It was installed by the local diesel shop. It was installed correctly using the instructions sent by DTT.

 

[AHire]

I just replaced my RASP seal tonight. DTT sent me the seals and I paid the postage. I thought that was fine. I have had mine about 2 years and 30k miles.



How did the "when the drive pulley came apart lost the belt, the shaft, and the top cog" the shaft come apart? It is bolted on with the harmonic balancer.



BTW I installed a FluiDampener harmonic dampener tonight and it fits fine (a little tight, but fine) with the RASP.



I still think the RASP is the best fuel supply option going.



Bob Weis

The shaft come out of the hub that mounts to the harmonic balancer while i was driving down the road.

 

[klaybus]

I purchased it through a dealer that used to sell the RASP but has quit carrying it because of problems with DTT standing behind the warranty. It was installed by the local diesel shop. It was installed correctly using the instructions sent by DTT.

OK... ... . Just trying to get my arms around this thing. I've heard VERY little if any negative reports about the RASP & your post wasn't too clear of the entire situation. Hmmnn... Best of luck!



Clay

 

[BTowler]

I may be jumping the gun here since no one has heard from DTT on this, but I am saddened that so many companies are taking this tact on warranty issues with products they sell. I am sorry, but if you sell something then it is up to you to provide warranty service unless you make it CRYSTAL CLEAR UP FRONT that you do not provide warranty service. If you sell a product and say it has a five year warranty, then that is what it has. It is the dealers responsibility to act as the go between with the manufacturer of the part or product. Sadly this is changing, so many places offer limited or no warranty service now. Prime example, Target, something goes wrong with anything you buy there you have 90 days to return it for exchange, after that you are required to deal with the manufacturer for service! Computer parts are getting ridiculous, many smaller places won't accept returns at all, you have to deal with the manufacturer from day one!



It all boils down to the dollar, companies are starting to realize they can increase the bottom line by reducing or eliminating warranty service, but this hurts the consumer. A large company like Target can get away with it, but it can kill a small business in no time. Personally, I offer my customers the best service possible, even going so far as to replace things out of pocket to keep the customer happy. Sure, I loose a little money that way, but the return I get from repeat business and referalls more than makes up for it.

 

[Stefan Kondolay]

This is the senario we are dealing with. I go into Target and want my remote control replaced that came with my TV. I did not buy it from them and I do not have my old one. But I noticed you sell the same TV here. By the way if you do not do not give it to me I will go on the internet and bash your company.



We did not sell the system to this guy, we did not install this thing and what makes the situation worse is that they mis - installed the system the first time and we helped him out. That was our first mistake I think . We did not ever get paid a dime and what makes it worse we got it stuck to us the first time . We never even got the part back so we had to eat the cost. So I ask you business owners out there are you going to start replacing parts for a product that you did not sell for an alleged defective part that you did not get or see that may have been defective. Give me a break. I would get laughed of the planet if I called Edge or any of my manufacturers and told them that i needed a new box for non-customer of mine with this senario they would laugh at me.

 

[JDerbedrossian]

This is the senario we are dealing with. I go into Target and want my remote control replaced that came with my TV. I did not buy it from them and I do not have my old one. But I noticed you sell the same TV here. By the way if you do not do not give it to me I will go on the internet and bash your company.



We did not sell the system to this guy, we did not install this thing and what makes the situation worse is that they mis - installed the system the first time and we helped him out. That was our first mistake I think . We did not ever get paid a dime and what makes it worse we got it stuck to us the first time . We never even got the part back so we had to eat the cost. So I ask you business owners out there are you going to start replacing parts for a product that you did not sell for an alleged defective part that you did not get or see that may have been defective. Give me a break. I would get laughed of the planet if I called Edge or any of my manufacturers and told them that i needed a new box for non-customer of mine with this senario they would laugh at me.

Stefan with all due respect this is still your product, who ever sells it. The installation is a different story.



Jake

 

[BJMarshall]

I thought the RASP was made by KO engineering. Not sure who that is, but from DTT's website, it sounds like it is made by KOE and marketed by DTT. Who else sells them?

 

[Stefan Kondolay]

Its pretty straight forward Jake, if you have defective part you have to send it back to get another one. We have already been screwed once by this guy by sending out a part to give him a hand and it has been two years and waiting for the original to come back. It is not going to happen again.



You try calling king shocks and tell them you want new ones or better yet it fell out of your truck and you are not sending them back but you want new ones or you are going to bash them on the internet.



Keep in mind he was given 2 options. He could send the original one back so we could look at it and have it replaced if it was a parts issue or pay the seventy five bucks and get a new one . So this whole thing is pretty idiotic to begin with . We tried to give this guy a hand and this is BS.

 

[rweis]

Just for couriosity about the install - A key point, so just AHire answer please.



What is the preload adjustment for the belt? ie how much do you adjust the pump location and know you have the proper belt tension? What do you measure and how much? ie "how do you know the installer did a correct install?"



I would bet the pump was not mounted and adjusted correctly to start with and they are where the problem was orgionally in addition to parts being returned for inspection etc etc etc.



Someone that "thought" they knew how to install it was very far in the "did not know" arena.



I am asking this question so all the other RASP owners that installed their own (like me) or had it installed do not have the same result AHire did. I am trying to learn the correct method of tensioning the belt.



Bob Weis

 

[klaybus]

The more "I" read the more it sounds like an installation problem. If it were me I think I would be talking to the installer & not DTT except to source the replacement parts needed to get it back together. JMHO!



Clay

 

[Rams-n-Hogs]

It might have been installed wrong the first time, which is why it only lasted a week, but I don't think something installed wrong would last 2 years before it broke.

 

[BigPapa]

Is DTT the manufacturer or the distributor?



Scott

 

[AHire]

This is the senario we are dealing with. I go into Target and want my remote control replaced that came with my TV. I did not buy it from them and I do not have my old one. But I noticed you sell the same TV here. By the way if you do not do not give it to me I will go on the internet and bash your company.



We did not sell the system to this guy, we did not install this thing and what makes the situation worse is that they mis - installed the system the first time and we helped him out. That was our first mistake I think . We did not ever get paid a dime and what makes it worse we got it stuck to us the first time . We never even got the part back so we had to eat the cost. So I ask you business owners out there are you going to start replacing parts for a product that you did not sell for an alleged defective part that you did not get or see that may have been defective. Give me a break. I would get laughed of the planet if I called Edge or any of my manufacturers and told them that i needed a new box for non-custo mer of mine with this senario they would laugh at me.

A TV will work without a remote- the Rasp pump will not work without a pulley. Lets compare apples to apples!



Dtt are the ones putting the system out correct? It has a 5 year warranty correct? If i go buy a TV i usually have 90 days to return it for a full refund to the place i purchased it correct? After that i go to the manufacturer because they usually have a one or two year warranty. This system is supposed to have a 5 year warranty on everything except the belt.



The first time it happened i went through the dealer i bought it from. This time i contacted him and was told he didnt carry the pump anymore because of instances like this. I was never told to send anything back the first time. If DTT is only gonna stand behind the product if they install it why let other dealers sell them?



If it was an install issue why would it last 2 years?

 

[AHire]

Is DTT the manufacturer or the distributor?



Scott

DTT is the ones putting it on the market.

 

[paulb]

I've had my RASP for about 109,000 miles (and roughly 1200 1/4 mile passes), and it has been rock solid. I put the system on myself, so I am pretty familiar with how it works. I can't for the life of me understand how it could be a defect in the product or the workmanship that would cause the problem.



If you have not seen one of the systems, guessing how this could be DTT's fault is purely speculation.



This is a puzzle to me, on how this has happened. Not only once, but twice. AHire, any chance of getting some pictures posted of the problem parts?



Paul

 

[AHire]

Just for couriosity about the install - A key point, so just AHire answer please.

What is the preload adjustment for the belt? ie how much do you adjust the pump location and know you have the proper belt tension? What do you measure and how much? ie "how do you know the installer did a correct install?"

I would bet the pump was not mounted and adjusted correctly to start with and they are where the problem was orgionally in addition to parts being returned for inspection etc etc etc.

Someone that "thought" they knew how to install it was very far in the "did not know" arena.

I am asking this question so all the other RASP owners that installed their own (like me) or had it installed do not have the same result AHire did. I am trying to learn the correct method of tensioning the belt.

Bob Weis

The first time it happened the shop that installed it called DTT and had them walk them through tensioning the belt setting the pulleys on the shaft and they DTT said it was done right. The reason i bought the pump was warranty, the simplicity of the system, and the ease of install.

 

[AHire]

I've had my RASP for about 109,000 miles (and roughly 1200 1/4 mile passes), and it has been rock solid. I put the system on myself, so I am pretty familiar with how it works. I can't for the life of me understand how it could be a defect in the product or the workmanship that would cause the problem.



If you have not seen one of the systems, guessing how this could be DTT's fault is purely speculation.



This is a puzzle to me, on how this has happened. Not only once, but twice. AHire, any chance of getting some pictures posted of the problem parts?



Paul

I can post pictures of the hub that mounts to the harmonic balancer minus the shaft and pulley because it came out going down the road.