Water pumps on restriction again?

[spoon059]

Having just returned from AZ towing my 5th wheel, I called my local dealer yesterday to schedule the water pump recall.

They said they have plenty of pumps and scheduled me for Monday morning, 4/23.

I do live in a large metro area so maybe that's the difference.

Mine needs replaced and my dealer didn't have any. They told me they placed an order for one for me and will call me when it gets it. I live in the DC/Baltimore/Northern VA area... a pretty large market, and still back ordered.

On the other hand, my friend lives in a smaller city about an hour north of me and got his replaced last week without problem.

 

[SnoKing]

The dealer in Mesa that I had used before took my truck in to replace and then called that they did not in fact have one, but would order one and give me a call. Called them a week later and still no pumps, but verified I was on their list. Said they would give me FCA if I wanted to call them to find another dealer that thing in stock. I said no, hung up and called another dealer a few miles away. They made an appoint two days later. I arrived and said to have them verify that they did indeed have a pump for my truck. Service write return to say they had 25 in stock, so I took the loaner and headed out. A few hours later I get a call that truck is ready, and go pick it up. On the way home dealer one calls and says they have a pump for my truck!

Moral of the story is keep after them! And verify that they indeed have a pump available when drop off the vehicle.

 

[Dieselnerd]

Took mine in this morning and they replaced the pump which they had in stock. New pump is the OMP model where the shaft sticks out of the pulley, not a Concentric.

 

[jdross440]

Can't you get them from Cummins?

 

[rikbakke]

I got on a waiting list at my local dealer. Got a call about two weeks later that a pump was in and allocated to me and to schedule an appointment for R&R. Did that, done, no coolant level issues, no hard sell on drive belt etc.

 

[RustyJC]

I had mine replaced by Tomball Dodge (a high volume truck dealer in the Houston metro area) back in February. I just went in for routine service and asked if they could do the water pump recall while they had the truck. Yep, no problem - we have a pump in stock.

Rusty

 

[brillmtb]

I have a 2017 3500 but have not been notified about pump issue. Does this recall impact all trucks?

 

[SnoKing]

I have a 2017 3500 but have not been notified about pump issue. Does this recall impact all trucks?

FCA, appears to know which ones need the new pumps.

 

[Paul Herioux]

I have been working in Chrysler dealers since 1988. Restriction is a way of making sure all dealerships have an equal chance of getting parts when there is limited supply. If it weren't for the restriction large dealer groups would buy every pump available as soon as they hit the depot and leave the smaller dealers and their customers out in the cold. Supply from the two companies that FCA has will always be allocated to vehicle production first and then to repair parts. All of ou that were complaining about how long it took to get a supply of repair pumps have to realize that for six months or so FCA was down to one supplier while the company that produced the suspect pumps was retooling to produce the redesigned pump. New trucks were still being built during this time with the pumps from the other manufacturer taking almost all of their supply. Be patient. If your pump isn't leaking, making noise or showing obvious signs of overheating there is little to know chance of it failing before you get it replaced.

 

[JR]

I've been told the same by the only two dealerships within 75 miles of me. One (a low volume truck dealership) couldn't even give me a time frame, the other which has probably 100 diesels on the lot said fca is only releasing one pump per week to them until further notice. By the time I got on the list I had over 50 people in front of me.

Got a call from the higher volume dealership, truck goes in Monday for wp. Apparently fca decided to release more than one per week.
Good timing for me, I've got a 1000 mile road trip hauling a heavy load on a deckover in two weeks.

 

[fitz011]

And, if this is the current production pump for the current production 6.7 all over the world in every application.....

When all you 4th gen guys get your water pump fixed, what ya gonna talk about?

Nick

We can always start up another "oil changes on this truck is a bit**" crybaby thread.

 

[SnoKing]

Here is a current post from RV.net.


"Someone had asked what happens when the water pump fails. I got bit by the bad water pump yesterday on my way home from work. 77,000 miles on the truck. It seized and threw the belt when I was creeping along in rush hour traffic. The belt got all wrapped around the fan shaft and bent it. I lost all power steering and power brakes. In fact, it was worse than that. The steering was practically locked up and I had to stand on the brakes just to keep the truck from moving under idle. I hate to think what would of happened if I was traveling 70 mph or towing anything. It would have been very bad. Luckily I was able to get off the road and into a parking lot without incident. No lights on the dash to indicate overheating. So I got lucky there. I was so freaked, I didn’t think to flip the EVIC to the temp gauge to see how hot it got. '

 

[JR]

That is exactly why people should be removing their belt and physically inspecting their water pump if they can't get their truck in for the recall. Unless the shaft itself is the faulty part and fractures/breaks without warning bearings will give you notice before failing.