T51 recall NEED HELP

[TITAN-O8]

Having trouble getting my water pump replaced. I have a 2017 ram 2500. I got a flyer in the mail a couple of months ago stating that my water pump had been recalled(of course I already knew that). I called the dealership and the service advisor entered my vin into the computer and nothing came up. Because no recalls come up, the dealership says they're hands are tied. Nothing they can do and gave me this number 1800-992-1997

The recall covers build dates from 10-24-12 thru 2-27-2017. The build date on my truck is 2-27-2017@6:00pm.

I've heard the main way to tell if you need a new pump is to see if there is a weep hole drilled on the front, behind the pulley. OF COURSE MINE HAS NO HOLE! I've never seen a water pump without a weep hole.

So to conclude. I've called the recall center number. They gave me the run around "well because your vin isn't listed there's nothing we can do from here" BS. And "you still have the bumper to bumper warranty so its covered if it fails".

I mainly use my truck to haul cattle and equipment. I'm not the type of person to wait til something breaks to fix it. SO WHAT DO I DO NOW? The last thing I need is for this thing to burn to ground with a load of cows hooked to it...

 

[SnoKing]

Here is how to tell if pump needs to be replaced. SnoKing
https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V562-2127.pdf&ved=2ahUKEwifu-7iydDeAhVHxVQKHatNBQIQFjAKegQIARAB&usg=AOvVaw2di5XNTqsRi9Ht7auF9gda

 

[TITAN-O8]

Here is how to tell if pump needs to be replaced. SnoKing
https://static.nhtsa.gov/odi/rcl/20...FjAKegQIARAB&usg=AOvVaw2di5XNTqsRi9Ht7auF9gda

Yep. Matches all the criteria. Some how my vin got skipped.

 

[Learjet]

look at the above link, my replacement OMP brand doesn't have the weep hole...the weep hole thing changed at some point

 

[TITAN-O8]

look at the above link, my replacement OMP brand doesn't have the weep hole...the weep hole thing changed at some point

If it doesn't have a weep hole how do you know when it has failed? Because eventually it will fail. Doesn't make much sense...

 

[SnoKing]

Deleted. SnoKing

 

[SnoKing]

Yep. Matches all the criteria. Some how my vin got skipped.

Print the document and take it with you to the dealer and ask for a tech to inspect it.

 

[TITAN-O8]

Print the document and take it with you to the dealer and ask for a tech to inspect it.

Did that this afternoon. The tech said it is 100% a bad recalled water pump. But the dealer cant touch it without authorization from FCA. I Call FCA they said "there's nothing we can do because the vin isn't listed on the recall list" I responded by saying "so my pickup fits and falls within all the parameters except for the vin number and you still wont fix it"... them "No sir I'm sorry but you have to wait til it fails" ME "Can you put that in writing and send it to me in an email, that way when and if it catches fire you'll be working for me"
...No response.

Now I'm waiting for a supervisor to call me back. ALLL THIS OVER A $48 PART.. SMH

 

[DonFitzwater]

Did that this afternoon. The tech said it is 100% a bad recalled water pump. But the dealer cant touch it without authorization from FCA. I Call FCA they said "there's nothing we can do because the vin isn't listed on the recall list" I responded by saying "so my pickup fits and falls within all the parameters except for the vin number and you still wont fix it"... them "No sir I'm sorry but you have to wait til it fails" ME "Can you put that in writing and send it to me in an email, that way when and if it catches fire you'll be working for me"
...No response.

Now I'm waiting for a supervisor to call me back. ALLL THIS OVER A $48 PART.. SMH

Yep, or you could do like me and just change out the 48.00 part.

 

[Joseph Donnelly]

1. go to genosgarage.com
2. purchase pump
3. Read my past couple columns in the magazine
4. replace pump