Diagnostic fee

[BillBaker]

And here is my VIN 3B7KF22D5WG153576. REALLY appreciate the help guys.

 

[BillBaker]

This is the part number the Dodge dealer who had my truck is saying I need. Neg the other numbers. *68003854AB* This way it's focused on exactly what they are telling me.

 

[BigPapa]

You can set up a free account on QuickServe and enter the ESN on your engine data plate for this info.

This conversion was a Dodge issue. Cummins will have nothing listed for it.

Yes, as others have stated, they're trying to put something on his truck that it doesn't have. Bill's truck is a '98 12 VALVE. The only lift pump it has or needs is the mechanical lift pump mounted in the side of the block. His truck is stock as far as the fuel system goes with the exception of the PrimeLoc kit and the GSK which the dealer can't see.

As I told Bill, they might as well be saying he needs a new carburetor or throttle body.

-Scott

 

[mwilson]

Look at the illustration that is used with the 68003854AB......

 

[mwilson]

From what I am seeing Ram has eliminated the old style modules and made the sweeping decision to use the fuel module with the pump built in no matter what...which is totally wrong....
I even tried the VIN for my old '97 and I get the same result....no parts of the module available, "Contact Dealer".....

 

[mwilson]

I just found a phone number, would like to speak with MOPAR parts technical....closed now but I'll see if I can get somewhere with them in the morning. Not going to help Bill much but may help someone in the future.

 

[BarryG]

I saw same as Mike (even same website) but I honestly cant believe they switched to an intank pump for the 12 valves have never heard of this before until now and the oem pump is still readily available must be one heck of pump being able to put out 25+psi all the way from the tank especially since that is more than double the psi of the 24v in tank replacement puts out.

so putting in his vin at wholesale mopar gives the following with no picture

https://www.wholesalemopar.com/oem-...wMCZ5PTE5OTgmdD1iYXNlJmU9NS05bC1sNi1kaWVzZWw=

using mopar 68044569aa in the search bar reveals this from Rock Auto (among others) which does have a picture and it is the picture of the proper fuel pump.
https://www.rockauto.com/en/moreinfo.php?pk=5082387&jsn=3

Bill this has to be extremely frustrating especially since you probably don't even need a pump and are just fighting the diagnostic charges. However if you do need a pump just get an OEM from someone like Geno's, Rock Auto, Wholesale Mopar, NAPA etc many many places to get it and much cheaper and easier to r and r the oem pump compared to converting it if that is really what has happened at Ram for this pump.

 

[JR]

This conversion was a Dodge issue. Cummins will have nothing listed for it.

Yes, as others have stated, they're trying to put something on his truck that it doesn't have. Bill's truck is a '98 12 VALVE. The only lift pump it has or needs is the mechanical lift pump mounted in the side of the block. His truck is stock as far as the fuel system goes with the exception of the PrimeLoc kit and the GSK which the dealer can't see.

As I told Bill, they might as well be saying he needs a new carburetor or throttle body.

-Scott

This has been hashed out from early on (read entire thread)
My comment was specifically for the required parts for his truck, including the oem lift pump attached to the block. There never was a retrofit and his ESN would show the correct part numbers he is looking for

 

[BillBaker]

Too many names here to thank but it's all appreciated. To back step here they are saying I need an in tank pump because the truck wouldn't start (Friday). I manually pushed the fuel shutoff solenoid up and the truck then started. It was resolved as it was the 50amp diesel start fuse. I am fighting their $337.12 diagnostic fee saying or recommending I need an in tank pump to get the truck started. They (Dodge) is arguing saying they are just going by the "book". Expecting a call in a.m. from next higher up to discuss again.

 

[JR]

Bill, were all with you (I think )

Hopefully you get it resolved. Seems like an open and closed case to me.

 

[Wayne M.]

Yeahhhhh. They’re going by the book alright. Knowing what we do know, they’re going to soak the customer, do a lot of unnecessary work, make the engine take fuel against the Cummins design AND the issue wouldn’t have been resolved.
This is why I’m cringing the day I have to take my ‘14 in for warranty work

 

[KATOOM]

Well here's for hoping that the next higher up recognizes the errors of the service dept based on the blatant incorrect information provided.

 

[Tractorat]

When going into a dealer for service, I think a reasonable person should be able to expect a qualified and competent tech would be working on your vehicle. I think you will win (eventually)

 

[Ozymandias]

25psi is an easy task for an intank pump, in european applications is 40psi almost standard and 60psi an often seen value.

 

[JR]

25psi is an easy task for an intank pump, in european applications is 40psi almost standard and 60psi an often seen value.

That's a pretty common pressure to expect for anything with modern fuel injection, but the in tank Carter pump the dealership wanted to install for the 98-02 CTD typically only run around 12 psi give or take. 40 psi would not only be way over kill for the VP44, it would put so much pressure on the diaphragm it would likely cause a no start issue. Those injection pumps need volume but not a lot of pressure.

 

[BillBaker]

When going into a dealer for service, I think a reasonable person should be able to expect a qualified and competent tech would be working on your vehicle. I think you will win (eventually)

Yes.. don't think it's unreasonable at all. They didn't diagnose or fix the truck. In other words they made me pay the $337.12 to have them tell me "we recommend an in tank pump to fix the truck" Surely you'd think someone along the way at Dodge would see the light on this. Waiting for that call today from them.....

 

[Ozymandias]

That's a pretty common pressure to expect for anything with modern fuel injection, but the in tank Carter pump the dealership wanted to install for the 98-02 CTD typically only run around 12 psi give or take. 40 psi would not only be way over kill for the VP44, it would put so much pressure on the diaphragm it would likely cause a no start issue. Those injection pumps need volume but not a lot of pressure.

I was referring to a post above where one stated that 25psi would be a lot for an in tank pump.

 

[BillBaker]

Now Dodge is arguing saying that having an in tank pump installed will bypass the need and use of the fuel shutoff solenoid and relay. WOW

 

[BillBaker]

They are supposed to be sending me an email of the conversion... we'll see

 

[mwilson]

Now Dodge is arguing saying that having an in tank pump installed will bypass the need and use of the fuel shutoff solenoid and relay. WOW

Double WOW!!!