Diagnostic fee

[TCDiesel]

OK Bill ask Me to cover this.

Its not FCA problem, its the independent Dealership, The Vehicle was years out of warranty. Drop FCA out and don't waste time with them.

The Dealerships promote themselves ask experts, it very clear The Dealership Tech was NOT qualified or the expert/specialist the Dealership claimed ...Like I always say.. ASE is NO more than a techs ability to change casters on a rolling dumpster.

The Initial repair was so incorrect it was for the wrong engine the 24V was 1998.5 and the 12V was 1998.

You legally cannot molested the vehicle without the owners consent.

If you install the Incorrect (lift) pump on 24V VP44 Pressure above 18PSI it will start and runaway until the fuel or air is cut off or MAX RPMs until BOOM.

THE 12v 1998 shutoff CAN BE MANULLY OPERATED, the tech simply could have manually moved to run position and it would have started.


Bill if the dealership fights your CC charge it will need to be arbitrated, I will tell You VIA Phone HOW to win if it go's that far.

No Bill.. You should NOT pay for the service that was in fact not only incorrect , could have led to additional costs.

 

[GrantP]

Just a thought, that tech could've been born on the same year as your truck. If there's not a little gray hair upstairs he probably doesn't know spit about a 12V.

 

[BillBaker]

Just a thought, that tech could've been born on the same year as your truck. If there's not a little gray hair upstairs he probably doesn't know spit about a 12V.

Haha... he was a mid-aged (50 something my guess) man. I can tell you just by the look on his face when I was telling him about the truck he never saw one.

 

[BillBaker]

OK Bill ask Me to cover this.

Its not FCA problem, its the independent Dealership, The Vehicle was years out of warranty. Drop FCA out and don't waste time with them.

The Dealerships promote themselves ask experts, it very clear The Dealership Tech was NOT qualified or the expert/specialist the Dealership claimed ...Like I always say.. ASE is NO more than a techs ability to change casters on a rolling dumpster.

The Initial repair was so incorrect it was for the wrong engine the 24V was 1998.5 and the 12V was 1998.

You legally cannot molested the vehicle without the owners consent.

If you install the Incorrect (lift) pump on 24V VP44 Pressure above 18PSI it will start and runaway until the fuel or air is cut off or MAX RPMs until BOOM.

THE 12v 1998 shutoff CAN BE MANULLY OPERATED, the tech simply could have manually moved to run position and it would have started.


Bill if the dealership fights your CC charge it will need to be arbitrated, I will tell You VIA Phone HOW to win if it go's that far.

No Bill.. You should NOT pay for the service that was in fact not only incorrect , could have led to additional costs.

Thanks for this reply I'll likely get in touch.

 

[Wayne M.]

Excellent. I do resent the ASE remark, TC. takes a little effort to get through the whole car and truck battery, and then get the L1 advanced.

 

[KATOOM]

..........

 

[KATOOM]

If you install the Incorrect (lift) pump on 24V VP44 Pressure above 18PSI it will start and runaway until the fuel or air is cut off or MAX RPMs until BOOM.

I certainly dont want to derail a good thread for Bill since I'm hoping for his best. But...I'm perplexed by your statement and where you acquired such info. Or unless you were simply making a theoretical analogy.

 

[TCDiesel]

I certainly dont want to derail a good thread for Bill since I'm hoping for his best. But...I'm perplexed by your statement and where you acquired such info. Or unless you were simply making a theoretical analogy.

Because it has happened.

 

[KATOOM]

Because it has happened.

I'm still interested to know where this story came from...because it would be impossible for such a thing to happen. The internal design of the VP components dont work that way.

 

[TCDiesel]

I will see if he' willing to post the event... He use to be a member here. If you do a search its happen to others.. I've tore down many VPs their is NO fuel stop valve I know of, it electronically shuts down.

Now 18psi Is what is safe....Most in-tank produce 50PSI+... I'm not debating the exact PSI. BC I sold ALL my test equipment 10+ Years back for VPs....

 

[KATOOM]

Thanks... I'd love to read about it if you can find the thread. I've been part of multiple forums for going on 20 years and I've never heard of a VP truck running away from high fuel pressure. The VP has three pressure stage chambers which increase the pressure much much higher than any electrical fuel pump is ever capable of achieving in order to inject the fuel at 3000+ psi. And that injection process ultimately relies on the fuel solenoid to determine the level of fuel injected.

Nonetheless... Any new information on the dealership battle Bill?

 

[BillBaker]

KATOOM No... I wait for my card transaction that's in dispute. The waiting game.

 

[TCDiesel]

Katoom....Bobby and Bubba that's their first names....., I sold them (Bobby and Bubba) and they installed in Bubba Dad 24V.

And If Memory serve Me I had to replace that VP pump also. I will have to look it all up it happen 10 Years ago or so.

 

[Dan_69GTX]

Wayne, please don't take TC wrong in the ASE remark. I too have met too many ASE certified folks who know how to pass a test, not diagnose a vehicle.

Kinda like any field - a certified person may just be....certifiable.

 

[Tractorat]

Wayne, please don't take TC wrong in the ASE remark. I too have met too many ASE certified folks who know how to pass a test, not diagnose a vehicle.

Not only have I run into them, Ive had other ase cert techs complain about them. Its like most things. You can get the book learnin'. But then you have to be able to apply it. Some cant. It is like that in a lot of industries.

 

[sag2]

OK, I took the VIN and looked up his pump. Results are attached.

From my perspective the dealer is right and wrong. Very simply they are right that it was not getting fuel. It appears they are wrong that it needs an in tank pump. The argument is, was the $300 diagnostic correct for the "it's not getting fuel" diagnosis. Sounds way high to me, and just like me, the tech never sees any 12v trucks in the shop. We have a couple of customers at the college that have 12v trucks and I have to go look at service information when we have them in the shop because I started with 24v trucks, and never really worked on 12v. That does not make me stupid, it just makes me ignorant on those trucks. But we don't charge customers at school for our ignorance.

If I were Bill I would take my VIN to the dealer and ask them to show me in StarParts where the OEM pump superceedes to the 5080885AA kit. Then when they show you it really doesn't, I would ask them to refund at least part of the diagnostic fee. If they don't it is up to you how far you want to take it. It really isn't an FCA issue, it's a dealer issue.

 

[jhenderson]

Very astute observation. Not many differentiate between ignorance and stupidity. To lack knowledge in 12 valve diagnosis is merely ignorance. To double down on the diagnosis when presented with the facts is pure stupidity.

 

[BigPapa]

From my perspective the dealer is right and wrong. Very simply they are right that it was not getting fuel.

Not to argue, sag, but I don't understand that "it was not getting fuel." Simply put, the mechanical IP was "turned off". It WAS getting fuel as designed. There was absolutely nothing wrong with the fuel supply from the tank to the injectors.

-Scott

 

[KATOOM]

Not to argue, sag, but I don't understand that "it was not getting fuel." Simply put, the mechanical IP was "turned off". It WAS getting fuel as designed. There was absolutely nothing wrong with the fuel supply from the tank to the injectors.

-Scott

And that even said... If the tech was competently knowledgeable of the vehicle he was working on then he would have discovered the problem within reasonable time. Not three hours of wasted diagnosing effort, claiming a fix that not only wouldn't work but was for the wrong engine and fuel system.

 

[Wayne M.]

Know when to hold em, when to fold em.
If NOBODY in that entire shop knew first base with a mechanical diesel, they should have sublet the job or just refused it.
Surely they didn’t bet on this!