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It seems awfully disingenuous to ask questions, as if you're keen for an answer, then to excuse yourself from the thread. Just to be clear, I have insinuated nothing. What is true I have stated outright. And, in all fairness, I have access to the exact same email chains that you do in...

The point that I am trying to get across is that I can prove what I have published. You claim that you cannot prove what you have published. What I don't understand is why anything we wrote to you would upset you. If you were looking for a refund, and Geno's Garage supplied it, then I also...

You might want to take a moment to review the definition of libel at Law.com.

I laughed so hard at this that I actually cried for awhile...

The OP would not have needed to go to the hardware store, we would have sent him a new e-clip had he requested it. We even would have sent him a new Secure Screw and locking ward had he requested it. Until we discovered he had a Geno's Garage brand product, we were prepared upon his request to...

Hi, Jared, I will gladly supply the investigation photos which we took. I do not have permission to post the photos which the OP originally sent me, but if you know what to look for in the photo the OP posted in this thread, you can see the same damage as shown closer up in my photos. In...

Minnow101, 1) We did not sell the product to the OP. Geno's Garage has its own policies for products they have branded in which we cannot interfere. 2) The DEF-Loc was broken by abuse that it incurred. It did not fail by any defect in the product. 3) We were never asked to do anything...

Hi, folks, Nicole Smith here from BEM Auto. We are a small manufacturing company which makes and sells the DEF-Loc on the open market under the brand name "BEM Auto". The purpose of my response here is to address the implications in this thread which may be understood by readers as...