I have my photos I also have my emails you flat out insinuated I abused this def loc which I did not please tell me how a e clip could cause that type of damage to another piece of steel? We are dealing with a plastic def fill neck here, maybe in the interest of science I should obtain a plastic fill neck from a junk yard purchase a couple more of these def locs and test it to destruction.
Please tell me why in your photo there is surface rust covering the end when my def loc showed zero rusting?
You continue to ask as do others why didnt i send the def loc to genos you made this you are the manufacturer of this product when I contacted you I was told to send it in for examination which I did this proved to be a mistake on my part I will readily admit that. Your reaction upon discovering I had not purchased it directly from you stunned me I felt as stated in my email that I had purchased a cheap chinese knock off. I totally understand you dont want to be held liable for any damages your part may cause but to insinuate I am lying and abused this product is wrong.
To make it worse you then go on to intimate possible legal action against me for what? Advising other ram owners that using this product in its current form could be detrimental to our emissions systems.
You are a self described small business startup company I applaud that, in this current economic environment I believe you should do very well but calling a customer a liar, ducking and running when questioned via email and intimating legal proceedings doesnt sit well with me as the end user of said product.
I am done here I would ask the admin/moderators to preserve this entire text as I will retain my photos, emails and other evidence should this manufacturer wish to follow through with legal proceedings against me.
It seems awfully disingenuous to ask questions, as if you're keen for an answer, then to excuse yourself from the thread.
Just to be clear, I have insinuated nothing. What is true I have stated outright.
And, in all fairness, I have access to the exact same email chains that you do in regard to our correspondence.
Your claims and interpretations are way off. I get that you're outraged and upset over something, it simply is not reasonably directed at us. In fact, it doesn't look like anyone failed you in regard of the DEF-Loc you purchased: we corresponded with you, found the DEF-Loc (a product we also sell) to be abused both from your photos and from your returned DEF-Loc, found you were a customer of another company, directed you to that company, and you got your money back. Sounds like a pretty good deal in the end.
It seems that you want someone to hear what you have to say. I get it. I am hearing you, but you're going to have to make sure that what you say is true and accurate. As long as you're ducking out of this thread, I will make this my last rebuttal. I thoroughly dislike contradicting you, or anyone else, but you have to recognize that if you make false claims against our good name that we have to be given the opportunity to reply. You brought these claims to the public eye, not I.
Attention: TDR Forum Junkies 
