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2006 Warranty Change

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Followup A/C clutch noise

Front springs squeeking and popping???

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Little warranty can be a scary feeling when plunking down the cash however in the long run over the years I think the consumer will look harder at vehicle quality and track record to subsidize their reduction in warranty.



Looks & features is a powerful sales tool as consumers continue to buy based on those warm fuzzy things while looking past the warranty. That will change when new buyers find dumb stuff like ball joints out at 40K ridiculous. Those loyal to brand will look to other brands for quality on their next buy and sacrifice some warm fuzzy stuff.



I just hope DC has a new quality standard program in place to to show consumers they have something better even though its just 3/36.
 
So, DCX is gonna "wiz on our legs and tell us its raining" when it comes to warranties.



Whats the International and Freightliner warranties?
 
Before everyone gets too angry, remember what the 7/70 actually is. It covers the far more reliable powertrain only. When you step back and think about what is more likely to go wrong, it's not going to be the engine, transmission, t-case, or axles. It's going to be the suspension, something electrical, or a body issue down the road. The 7/70 is irrelevant if your AC compressor craps out.



Plus, the Cummins should still be backed for 100,000 miles (reportedly that's in the DC/Cummins contract).
 
gthiessen said:
Thought the members should know this. :eek:





Beginning with 2006 model year vehicles, we will discontinue the 7/70 powertrain limited warranty, and continue to offer our 3/36 warranty coverage on all vehicles. Recent consumer research confirms that the showroom value of the 7/70 is having reduced impact, particularly due to reduced trading cycles, and our dramatically improved vehicle and component quality.



DEALER SHOWROOM TALKING POINTS

REGARDING WARRANTY CHANGE

Over the past five years, warranty costs have been reduced by over 40%, and we have had13 straight years of double-digit quality improvements at the Chrysler group.

As the overall quality of our products continues to improve, an extended powertrain warranty has become less important to our customers.

Ownership trading cycles are decreasing - Chrysler Group research reveals that the average length of new car ownership is 3 ½ years.

Despite our heavy promotion of 7/70 since 2002, less than 10% of consumers know that we have an extended powertrain warranty. That is why it has not become the traffic driving tool we had hoped.

Consumers want new products and new features. What they truly value are our nine new products in 2004 and the many new products in 2005-2006. This is where we want to invest our money.

We have decided to eliminate the 7/70 powertrain warranty effective on '06 MY vehicles. The 3/36 will remain in place.



Our 3/36 warranty coverage is competitive with General Motors, Ford, and Honda.

Why would this type of INFORMATION come from a DEALER?



It would seem to me this kind of info should come DIRECTLY from DCX!



Wayne

amsoilman
 
SHobbs said:
Tx Gooseneck

God bless our veterans, they are heros to all of us.

Yep. Always make sure you thank them and if they are close to you to express your feelings. I talked to my buddy 5 days before he was killed and received the call from his widow when I was coming back from a camping trip. We said a lot over the years, but over the course of the last year I've thought of a lot of things to say to him that will have to wait for 50 years or so.
 
I wonder if it is coincidental that the reduction in powertrain warrantee coincides with using a under rated manual transmission and a dual mass clutch? :rolleyes:
 
WOT said:
I wonder if it is coincidental that the reduction in powertrain warrantee coincides with using a under rated manual transmission and a dual mass clutch? :rolleyes:



I sure hope you are wrong. :D
 
Damn good observation on the DMF and new transmission. I was wondering the same thing. Coincidence? I think not. I would guess that DC is even a little worried about this new powertrain. Good way to get them off the hook. I gotta say I feel better and better about my recent acquisition as new facts come to light. I wouldn't want to be footing the bill on rear axel or transmission work at 37k miles. Hell, who would.
 
Gee!! After reading all of this crying, I guess that I will just go borrow gramps horse and buggy and solve all my problems
 
Well I guess I am in the 10% who was aware of the 7/70!! This will be my last Cummins--back to the Duramax after the redesign of the Silverado line :eek:
 
Here's one guy who bought Dodge for the 7/70 and the Cummins.



Cost cutting is king at all big corporations, so this should not be a real suprise. I'm glad I have my 7/70 though... . Hope I never have to use it... .
 
I'm glad I got an '05. This sounds like a pure play to improve the bottom line at DC. I think they may be correct that many consumers will not notice the loss of the 7/70. However, if their quality falls short in the long run they'll take it in the shorts.



I'm sure happy to be a TDR member and have advance knowlege of bad news like this. It looks like I may need to make my '05 the last CTD I ever buy. Between it and my trusty '99 CTD they should carry me to retirement. :eek:
 
When I lived in a dream world (2003) I thought my truck had a 7/100 powertrain warranty. Now I am older and wiser and realize that most warranties aren't worth the paper they are written on.



BTW the night my 3/36 warranty was up the light in the middle of my dash burned out. :(
 
THIS IS WAY TOO MUCH POST TO READ. I THINK THERE SHOULD BE A LIMIT HERE.





rbattelle said:
Both Ford and GM have lost a significant amount of market share over the past couple years (Ford's down around 18%, GM's around 24%). Sales at GM are down 10% so far in 2005. Ford continues to struggle despite new introductions like the Mustang and F-150. Meanwhile Chrysler's not suffering so bad. I believe DCX sales are up about 4% this year.



I cite 2 big reasons for this decline. First, GM has hypnotized the public with incentives. They deliberatly raised their MSRPs in order to offer ridiculous rebates in the thousands of dollars. So people go out on the internet shopping for a new vehicle and they see that the list prices for all the GM vehicles are higher than everyone else, so they mark them off the list. Besides that, it's created the opinion among car buyers that you should expect to pay many thousands below sticker price for a vehicle.



Second, rising fuel costs (or rather the perception of rising fuel costs... fuel is actually still very cheap compared to historical highs) are driving people away from larger vehicles - the traditional domain of Ford and GM.



Why is DC still doing okay? Well, it's been a good couple years for them. They're making "exciting" products that people want to own (300C, Durango, Charger, Magnum) while Ford and GM are making things like the 500 (yawn) and the Equinox (yawn).



Nevertheless, the perception that in order to get a "good deal" you've got to pay $4000 under sticker price and get 0% APR has hurt all the auto makers. Profit margins continue to be trimmed, to the point where dealerships are now actively protesting actions by the manufacturers that result in the dealer "taking it in the shorts". I read a statistic somewhere that the number of domestic car dealerships in this country is falling... it's hard to stay open when you're making so little profit (and selling so few cars).



Personally, I blame GM for many of the industry's current woes. They dug their own hole when they started with the 0% financing and $6000 rebates. GM is now trying to get their dealers to "push" factory warranties - so much so that a dealership group in Virginia recently sued them (and won). An extended warranty on a large GM truck costs the consumer $1475 but $610 of that is pure profit - right back to the OEM.



So here we have DCX, enjoying growth while GM and Ford wither. From their point of view, why bother to continue to support a 7/70 powertrain warranty when if you cut it now people will get used to it and accept it, allowing you to continue to under-cut the other 2 auto makers on price since you don't have to pay the overhead associated with 7/70 warranties.



Did anyone else notice that Hyundai quietly stopped offering 10/100 bumper-to-bumper warranties? They now offer 10/100 powertrain warranties, and 5/100 bumper-to-bumper warranties instead. You have to pay extra to get the 10/100 bumper-to-bumper warranty.



When the market is this competitive (and getting more so every day), you've got to go to extremes to get a piece of the action. People want to pay nothing and expect to get perfection. Not to mention people modifying their vehicles and expecting the OEM to cover failures attributable to those modifications.



It's a harsh automotive world out there. Glad I'm not a dealer.



-Ryan :)

p. s. congratulations if you actually bothered to read all that! :eek:
 
how many have used their 7/70? I would guess not many have. the engnine is covered by cummins till 10/100,000. clutch is not an issue as they are not covered after 12,000 miles ,being a friction part. now I agree with ryan. look at this from the bean counters eyes. drop the cost associated with the 7/70, now you can SELL the ones wanting the 7/70 the extra protection. I know of no one who has had to use their 7/70 powertain. for those not getting covered from their dealer for gauges, get a lawyer " magnus-moss " is for you. you cannot be denied coverage for an aftermarket part unless they can prove that caused your problem.
 
gthiessen said:
and our dramatically improved vehicle and component quality.



If it's so dramatically improved I wonder why they are dropping the 7/70? Hmmmmm..... something doesn't smell right. :confused: :( :{ :rolleyes:
 
My dealer told me that Cummins would still cover the engine for 100,000 miles. It is on order. I will take it either way. What have you all heard about the Cummins warranty?
 
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