2019 6.7 5500 Dealership Service Experience

[sag2]

Craig (C M McCormick), thank you for the phone number. I called today and they advised that they would open a case. They stated that I should be contacted tomorrow.

TFucili, thanks for the address. I went ahead and sent them a message regarding the trouble that I have been having with the sensors and cameras. Out of curiosity, what was the date of your build? As my truck is at another dealer right now, I can't check to see whether or not I have those wires (just curiosity), but mine was built in June IIRC. I wonder whether or not this TSB applies to the 5500s. They would be handy to have. What fuse(s) are they on?

sag2: Ah, well I thought that Timd32 was referring to the general dealership review that they requested a day or two after the service (the texted link I received just forwarded to a Google review, which I did not complete), not FCA's detailed service experience review requested four days after. This is why I was asking about dealership hierarchy, as I figure that sales wouldn't care much about something internal to service. Certainly, they would regarding a general Google review. Anyhow, I would not be interested in taking the vehicle back to that dealership at this point.

OK, for anyone else in the situation, the survey from FCA that you get via email after most warranty services is the one they hate being blasted on. That one is your leverage if you have not filled it out first.

 

[do_lai]

So, a bit of a follow-up... the second dealer was ready to punt to the upfitter, but FCA Customer Care opened a case and intervened. The truck spent nearly a month at the dealer and, evidently, engineering was involved, components exchanged, and software reconfigured. All issues were solved, save the integration of the rear camera into the SurroundView (which they state is not possible on C&C models due to unknown geometry). They never were able to definitely say what caused the issue, but for others who run into something similar... both FCA Customer Service at (800) 992-1997 and the Ram Body Builder Support Group (seriously, that's what they're called) at rambbg@ramtrucks.com were both excellent resources. Thanks again for the help.

 

[C M McCormick]

Good to hear you had a good out come..

Craig

 

[TFucili]

Once with a question, and once with an issue, I found the Body Builder Group to be responsive and very helpful.