3rd Gen Probs--standup Dealer

[Russknh]

I am continuing from the several posts made under the 911 forum titled TRUCK BROKE DOWN IN PHX--I had severe missing and several injectors cutting out as well as no AC when this was happening--this was caused by my selling dealer pinching the wires going to the fuel injectors and the AC unit under the Pacbrake air compressor upon installation when the truck was new. I was contacted by Chapman Dodge in Phx and told they would not cover the repairs and parts under warrenty, so I contacted my selling dealer in Kellogg Id (Dave Smith). I am sure many of you have read the posts from Rick here before, I have to say I could not of asked for better treatment or service. They contacted Chapman right away and tried to work out a way to get the repairs paid for right away but do to time constraints they decided it would be better to overnight payment to me so I could get the truck picked up on my schedule. I was reimbursed for all costs at the dealer as well as the rental car charges to get home--I have told many people about this incident and find most of them can not believe such a dealer still exists--no doubt where I will be buying my next Dodge from-----------THANKS RICK

 

[nickleinonen]

it is always good to hear of dealers that do a great job like this... it is like 10:1 or worse when you compare the horror stories to the good stories

 

[mberry]

A friend of my dad's bought a Chevy D-Max from DSM. He had them put in a GN hitch. Problem was, part of the hitch hit the exhaust system. Long story short, he called DSM and they reimbursed him for having to take it someplace to get it fixed no questions asked. The more stories I hear like the one above, the better I feel about buying my truck from DSM. I will definitely do business with them in the future.