CORed said:
DavidC... I'd be curious what your story is regarding your cracked block. Specifically what was covered, what was not, what kind of hassle, what did you end up with in the end, etc. Thanks.
Steve
Here we go from previous posts
The 1999 53 block with 53300 miles now has a crack in the block right behind the trans. heat exchanger. Cummins 5 year warranty expired in August 2004. Called Tempe Dodge and they want to see the truck tomorrow 10/12/04. The diesel specialist said he wanted to pressurize the system to verify the crack. The block is stained from antifreeze from that area to the oil pan. The crack is not visible to the eye. When running I can see seepage and of course the stains. I wonder how Dodge and/or Cummins will apprach this so close to the warranty and only 53300 miles on the clock.
Next
Update. Tempe Dodge tech verified crack. A call to Chrysler with a resounding NO. Customer loyalty my a**. Told the rep that I have owned Chrysler vehicles exclusively since 1972 and the Ram and Dakota could possibly be the last. Anyway I called Cummins and gave them the speel. Customer rep said he would send it over to the Dodge liason and they will call me back. So why is it that Chrysler wants the public to be loyal sheep and when the sheep ask for help they say no.
Needless to say this leaves a real bad taste in my mouth for Chrysler right now. We will see with Cummins.
Next
Latest is that Cummins Ohio will pay 50% replacement. Called Phoenix Cummins and the service manager said it usually runs 7 to 8k for replacement. That leaves me with a 4k bill. If I remember right the diesel option when new was about 4600. I may be able to sell the whole thing for scrap and make enough to pay off the truck. I really hate to say it but a maxi-pad might be in my future if this repair really happens. I may just be pi**ed enough to do it. I will go take a bottle of sedatives now.
Next
It is in the hands of Chrysler customer service. She wants the case reviewed with the area manager. Her statement that this is just not right being 2 months out of warranty and 53k miles. I could have rented a limo and had champagne and breakfast on the way to work considering a 32k truck that only lasted 53k miles. Figure that cost per mile compared to a taxi. I dug up the window sticker when the truck was purchased Diesel option = 4625. 00. Needless to say some of us do not have 4k to dump into a vehicle that you already paid for once, and not that long ago.
Next
Thank you jim for the help with the 53 block. Cummins is going to replace. Chrysler turned the other cheek because the warranty had expired 2 months before the block cracked and they considered a 99 with 53k on the odometer was not worth the trouble. The dealer wanted part of the action though. They wanted to repair the block for 1k less than Cummins initial estimate. The area manager for Chrysler was worthless and supposedly was the final decision maker for Chryslers role in this. Needless to say that dealer will not see my business again. It is people like you that make belonging to the TDR worth every penny.
For the full posts you refer to these
http://turbodieselregister.com/forums/showthread.php?t=113612
http://turbodieselregister.com/forums/showthread.php?t=114298
As it stands right now I am out $2700. 00. Not by Cummins Ohio but by Phoenix Cummins as they assembled the shortblock then reinstalled the engine and assembled the truck to find out the crank did not have a tone ring for the CPS. So they tore everything apart again to fix the mistake. The Labor charge from them came to $5272. 00

. I keep being told by Ohio and Phoenix that they will review the case. This has been going on for about a month now with no results. Essentially I am paying for a supposedly qualified diesel mechanic that missed the tone ring. It was their mistake not mine. Now if I was in the market at 350K miles or I blew the block I would gladly pick up the $2700. 00 as it would be a screaming deal. I do not feel that I need to pay for someone elses mistake and the whole thing should not have happened in the first place.
Sorry it is so long and I do not wish this 53 dilemma on anyone. I was 50 when this started and feel like 70 now.
Dave