Quite honestly, they took their time and spent literally hours trying to figure out why it wouldn't work. On the newer trucks, the brake housing has an EGT port in it. They've installed hundreds of Pacbrake setups on older trucks, but mine was perhaps the 3rd PXRB they had installed on an older truck. Since the EGT probe isn't an issue on newer ones, I don't think it all that unreasonable to overlook it.
As a mechanic myself, I understand that mistakes can be made. How you handle the mistakes is what defines you, in my opinion, and I absolutely would not hesitate to return to their shop or even send my mother there. They're stand up guys, it's a top notch facility, and when I called to let them know what the problem was, they owned up to it and we're all good.
Plus now they know you can't put an egt probe in the test port of a PXRB for a 2nd gen Cummins. You can bet that won't happen again there.
Before buying the brake - even before leaving Florida - I read a lot on Pacbrake's website (and BD's, and Banks) and even I was under the impression that the brake came with an EGT port.
Now I have to drill and tap somewhere else, I'll probably do the manifold this time, if I've got enough depth - the EGT probe itself is bent and I'll have to measure how far it sticks out.
As a mechanic myself, I understand that mistakes can be made. How you handle the mistakes is what defines you, in my opinion, and I absolutely would not hesitate to return to their shop or even send my mother there. They're stand up guys, it's a top notch facility, and when I called to let them know what the problem was, they owned up to it and we're all good.
Plus now they know you can't put an egt probe in the test port of a PXRB for a 2nd gen Cummins. You can bet that won't happen again there.

Before buying the brake - even before leaving Florida - I read a lot on Pacbrake's website (and BD's, and Banks) and even I was under the impression that the brake came with an EGT port.
Now I have to drill and tap somewhere else, I'll probably do the manifold this time, if I've got enough depth - the EGT probe itself is bent and I'll have to measure how far it sticks out.
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