Bob,you've certainly earned your approaching retirement and FCA is losing a very talented tech.One issue now days at least in California is when you recommend a service such as brake flush.that is not recommended by the mfg if it goes to court you loose.California being the litigious state that it is .This makes the service manager refund moneys at the drop of the hat and the tech has his pay taken back.A bad situation for everyone involved,and another reason there are so few good techs anymore
One issue now days at least in California is when you recommend a service such as brake flush.that is not recommended by the mfg if it goes to court you loose.California being the litigious state that it is .This makes the service manager refund moneys at the drop of the hat and the tech has his pay taken back.A bad situation for everyone involved,and another reason there are so few good techs anymore
Bob,you've certainly earned your approaching retirement and FCA is losing a very talented tech.
Enjoy buddy!
TheBAR-[h=3]Bureau of Automotive Repair handles customer /auto repair facility complaints and investigates illegal practices before going to the courts.[/h]Why would something like this wind wind up In Court?
If this is a maintenence precaution the customer agrees to because it was explained, made sense AND WAS INDEED COMPLETED AND PROPERLY, I can't see how something as petty as this would wind up in court.
This is like the tire pressure debacle. Even with TPMS, the vehicle owner and repair shop have their due diligence.
TheBAR-Bureau of Automotive Repair handles customer /auto repair facility complaints and investigates illegal practices before going to the courts.
We have had customers who agree to service work/repairs then want to reneg when they come to pick up their vehicles.I can't say why weather they planed to do it from the beginning or some one tells them some advice.Some service managers will make them pay some weak managers will not,preferring to take the money from the advisor and tech.Recently a local Cadilac store was hit with significant fines for recommending services at early intervals and or not recommeded by the mfgr.
ThanksIve heard of that BAR. sounds like bad juju. Once that pattern gets out out there it's over. Sad.
Good luck on your Retirement. What's your next act?
Thanks
More time with the grandkids first on the agenda