Alligator performance, outstanding Service

[HeberRam]

It's not often we take time to thank our resellers /suppliers, and expecially when we get outstanding service. I don't mean quick service and delivery, I mean beyond the call of duty. I recently purchased a downloader from Alligator performance, and recieved the item UPS the next day!!!! Wow I thought that's great. So excited, I immediately went out to download it in my truck, and that's when the problems started. The programmer was apparently previously used and when I tried to use it, it erased my ECM. I called the manufacture for tech help, and got the run around "it's not our problem we didn't send it out that way, perhaps your supplier goofed up"... no help whatsoever, and stranded at home the tech basically said "so sorry you'll need to take to dealer". Well I contacted Chad at Alligator performance, explained the situation, he immediately arranged to ship me out a new replacement programmer, and is compensating me for the towing bill and repair bill to reflash the ECM out of his own pocket. This is something the manufacture should have done not Alligator performance? This in my opinion is service beyond the call of duty. I know some of you will want to know who the manufacture is, however, it is not important at this time, as they will get theirs someday. I do want to again acknowledge Alligator performance as they have won themselves a new loyal customer. If you haven't heard of them check them out:



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