Amsoil Quality Control

[K_Arts]

I'm just curious to know if anyone has had problems with Amsoils Quality Control?



I became a dealer so that I can get oil and stuff for my trucks at a decent price... . also including the fact that I really like their products. But I am just sick and tired of ordering oil and lubes to receive leaking containers.



I just make and order like 2 weeks ago and instead of receiving my 5 gallons of 15w40 heavy duty diesel and marine oil, I got a call from UPS stating that this package will not be delivered due to it leaking and spilling out of it's container. So the wife called amsoil and told them that we did not receive our product. They said "No Problem, we'll ship it again. " Well, that was on 7/15 and I am still yet to receive my oil.



"For the record," this is not meant to be an oil flaming thread, I was just wondering if I am the only person have problems with leaking products.



Kev

 

[Gary - K7GLD]

Sorry about your problem Kev - but it's a pretty well known fact that synthetics tend to leak past seals - and since Amsoil is the best there is - it's BOUND to leak even MORE that the others... .



(nothin' like giving the pot an ocassional stir... )

 

[fest3er]

Originally posted by K_Arts
I'm just curious to know if anyone has had problems with Amsoils Quality Control? ... "For the record," this is not meant to be an oil flaming thread, I was just wondering if I am the only person have problems with leaking products.

Kev

I've never had anything from Amsoil leak. Perhaps OOPS smashed it but good in transit, like they did to the 'puter I shipped to my brother in NM some years back?

Fest3er

 

[Extreme1]

I never had a problem when I used to get it shipped to me. Now I go to my dirrect jobber. He has a good inventory and the shipping is much cheaper.

 

[CumminsPower98]

Not a drop has leaked for me yet in shipping.

 

[lschultz]

I had a few that leaked. But they were always delevered. I would call them back up and they would send a replacement about as fast as I usually get my order. Some of these idiots you have loading trucks don't give a damn they just throw it in there and let the next person worry about it.

 

[EMDDIESEL]

I just recieved two 2. 5 gallon juge of Amsoil Synthetic ATF about 2 weeks ago. Both jugs were in plastic bags and both jugs appeared to be leaking since the bags had an inch or so of ATF in them.

It had then leaked through the bags and the box had oil in it. They must have known that before they shipped them. Not that its a big deal. I am guessing maybe synthetic has a way of passing through plastic or something.

 

[BarryG]

I usually buy a year supply of all the fluids and filters I need at one time and so far so good no leakie.



by the way Gary good stir that was funny.

 

[amsoilman]

I order many products during each month, and I also have had a couple of containers that have leaked, but it was only because UPS DAMAGED THE BOXES! When I go to a product center, I have never had a container that leaked, other than the one time I picked up a 55 gallon drum of 2-stroke oil and the guy loading it DROPPED IT OFF THE FORK LIFT and put a small hole about 3 inches from the top of the barrel. He then offered it to me for HALF PRICE (of course I took it) and then proceeded to wrap the entire barrel with plastic tape. We then loaded in in my trailer and off I went. When I returned home, I had only lost about 2 gallons of fluid. WHAT A DEAL!





Wayne

amsoilman

 

[Vaughn MacKenzie]

My Amsoil products have always come in good shape, but they only come from 220 miles away.

 

[illflem]

Could it be they only leak if shipped by air? I've had that problem with other products because some plane cargo holds aren't heated.

 

[K_Arts]

Thanks for the replies guys...



Illflem - My shipments always come via UPS Ground. So being this is a continuous problem between Me and Amsoil, I'm probably gonna switch to a new product. They really don't want to listen to me at all. Oh well I guess.



Kev

 

[1tuffram]

OH MAN, DON'T EVEN GET ME STARTED ON THIS SUBJECT!!!!



To start with, those of you who have no problems with leaking containers consider yourself lucky.



I have been using Amsoil products for about 4 yrs now. I have used thier diesel fuel additives for 4 yrs and EVERY time I've recieved the cetane boost it has leaked. No, and I repeat NO damaged to the box from UPS. Every time I've got a shipment with cetane boost I have been greeted by its god awful odor and the UPS man griping about the smell. I have called and E-mailed Amsoil several times on this and even suggested they ditch the metal cans because the little metal plug does NOT seal. I said they need to package it in a container with a foil top seal and preferably a plastic container. They said it had to be in a metal can because the Cetane boost product would break-down plastic. I told them then why does everyone else use plastic containers? I said I mix 1 can of the diesel concentrate and 1 can of the cetane boost in an old qt container from when I used Cummins injector cleaner, and have been doing this for 3 plus years and NO problems with the Cummins plastic jug degrading, etc. I also mentioned their containers need longer necks so you can pour the stuff in a pickup truck fuel tank without having it run down the side of the truck and a little clear plastic panel with oz markings would be nice so you could actually measure how much you are dumping in would be nice.



Well I guess someone finally took note becasue the last cetane boost I recieved came in a black plastic bottle with a foil seal. And best of all I DID NOT LEAK!!! The new bottle still has a short stubby neck which will most likely cause some to run down the side of the truck and still no markings or way of measuring out how much you have poured in the tank (yes I know you can get a measuring cup from the kitchen, but it is messy and still ends up on the side of the truck when tring to pour from the measuring cup into the tank). Anyway I guess it is a start





About half the time when ordering oil or anything else I have a leak because a cap is loose. This last shipment I ordered the PI gasoline additive (for the car) and one of the containers had a hole. There was NO visible UPS damage to the box. So I'd say Amsoil has either a packaging or quality control issue. Kind of sad considering how much thier products cost the consumer.



My final beef with Amsoil is I have ordered a dual remote bypass unit. Since I ordered CPFF's stuff I opted to not purchase the whole kit from Amsoil, but just the individual pieces. Well the main part (the filter mounting assembly you put the filters on) has been damaged. They have me 2 units and each has gouges on the surface where the oil and bypass filter seals contact the filter assembly. This damage is occuring somewhere in the manufacturing process becasue it happens before the unit is painted. This has turned into a 2 month ordeal tring to get things "right" by me. Just to show you how great Amsoil customer service is... . I have had to make almost all the phone calls to resolve matters, they seldom return a call. I'm so ****** and gesgusted with Amsoil I told them I wanted a refund and the 2nd damaged unit has been sitting in my living room for over a month waiting for UPS to come get it (they have supposedly "looked into this" twice now) They tell me if I want a refund I have to pay to send it all back plus I won't be refunded the original shipping charges either!!! I said so now you want me to pay to send you back your damaged equipment? They said they would be glad to send another replacement, but if I wanted a refund then I eat the shipping costs!!! WHAT A BUNCH OF BS!!! I last talked to tech services and the sales manager over a week ago, they where going to "do some calling and get back to me", well I'm still waiting!! Supposedly Amsoil has shipped me 2 other filter assemblies to replace the one sitting in my living room, well I guess they got lost somewhere. My suspicion is as soon as I hang up the phone they forget about me and don't bother putting out any effort. Something is not right here..... Amsoil was more than happy to take my money, but are jerking me around for resolving this matter to my satisfation. Am I wrong for wanting a full refund of every penny I paid and not wanting to eat the shipping costs????



Sorry for the long venting, but Amsoil may very soon no longer be getting my business nor my recommending them to others.

 

[GiesJ]

I'm just gonna throw this out there but Kev you and 1tuffram both live at higher altitude - do you think this has anything to do with the way stuff leaks when shipped? just a thought. Good luck anyway, no fun puttin kitty litter on your front porch everytime the UPS guy comes.

J

 

[Midnite]

Kev, you might try a different shipping method and see how it works. Without exception, *every* package I've ever had delivered by UPS has *always* been damaged or mishandled in some fashion. I have had no problems whatsoever with deliveries made by FedEx and by USPS Priority Mail.



Naturally, I haven't used UPS in several years, and will pay more at the drop of a hat to get something shipped by FedEx or USPS.



This may have nothing to do with your problem, but I just thought I'd throw it out there.



Mike

 

[fest3er]

Let's all take a deep breath:

Inhale.

Hold.

Exhale.

There.

Now, would those of you having leakage problems tell us from where you receive your shipments? The problems *could* be related to one or two regional distribution centers, not necessarily Amsoil as a whole. If there *is* a pattern to the leakage, I should think Amsoil would get on it rather quickly.

I received shipments from Chicago when I lived in IL, and now I receive them from Richmond here in VA. Again, I've experienced no leakage.

Fest3er

 

[1tuffram]

Originally posted by GiesJ

I'm just gonna throw this out there but Kev you and 1tuffram both live at higher altitude - do you think this has anything to do with the way stuff leaks when shipped? just a thought. Good luck anyway, no fun puttin kitty litter on your front porch everytime the UPS guy comes.

J

Nope, I had the same problems when living in Montana. My shipments came out of the Portland warehouse. Now that I live in Colorado nothing has changed except my shipments come from Witchata Kansas or Las Vegas warehouses. The Portland warehouse would usually put shipping tape over the caps on things like the PI gasoline additive & diesel additives . So I know they at least checked these items for loose caps, which indicates to me they are aware of a problem. Whenever I have ordered the cetane boost I always put in the comments to package and ship it separatly from the rest of my order because it always leaked over everthing else and made it stink and was a mess to clean-up. Amsoil never shipped the cetane boost separatly. I had even went as far as calling the warehouse and pointing out the comment on the order form. I was told the reason they do not ship it separatly is because it adds to the shipping costs. I was basically told if I see visble evidence something has leaked I should not have accepted the package from UPS and sent it back to them. Or if there is no visible evidence, but when I open the box and discover something has leaked I need to call them and arrange for it to be shipped back and a replacement order sent. I told them if that was the case I would never recieve an Amsoil shipment because practically every time I ordered something has leaked to some degree.



And now I'm going through this riga-mo-roll with them sending me damaged dual remote bypass oil filter assemblies (BK-209) They (tech services) wants me to install one and see if it leaks where I'm concerned about the filter sealing properly on the assemble where the gouges are. They said in I tighten the filters down enough I should have no problems. I told them this unit was intended for a brand new 2002 truck and I was not going to take a chance of the engine compartment getting an oil bath!!!

 

[Sled Puller]

They have changed the fuel additive packaging to plastic from metal, that should solve that problem.

As far as oil leaking, UPS has destroyed a few, but the Lancaster warehouse is very good at packaging properly.



1tuffram,

Don't get mad, go to the top and explain the problems clearly, and calmly.



I have Charlie Brown luck also, as Doc tinker calls it. I f I hear one more time from some company,

"We never have this problem",



We have never seen one broken like that. "



"Nobody elses clutch has slipped"



etc, etc, etc.



I will go nuts!!

 

[1tuffram]

Sled Puller,



I sent you a few PM, after which I read your response here. I took your advice and called Amsoil tech services regarding my bypass filter issue. I had to refresh thier memories since I last spoke to them on July 23rd and have been waiting for a call from the Sales Manager. Appearently I made a stir over in Superior because I was told by Mark in tech service they heard I called and brought a few other depts in this ( The only other person I have spoke with is the Sales Manager who blew me off saying he did not want to get in the middle of things). I was also told I have been telling all these other depts (???) different stories (???) and therefore everyone is confused on what I want and what they should do ( Well for starters how about picking up the phone and ask me... Guess that is also too confusing for them ) Before I could unload Mark said I needed to be taking matters up with one person all along and He did not want to get involved. I told him I agreed and did not blame him and asked for Darren (who I have been talking to on the matter). When Darren got on the line I set the record straight and told him I thought I have been very clear and consistant since my call on July 22nd asking for a full refund including all shipping charges AND the only other person beside Mark (who called on July 23rd to see if UPS ever came to get the damaged BK 209 or deliver to other 2 they shipped out... . then he made a snide comment of how it was strange they have never recieved anything back from me and they have sent me 2 replacements... . WTF kind of accusation is that to make to a customer!!!!!!!!!!!) and Darren in Tech service I had talked to was Pat the Sales Supervisor! I then calmed and asked Darren exactly what I needed to do to go through the proper channels to get a refund. He tried to patch me through a few times to Jamie McGinnes in the refund dept but her line was busy. Darren said he would take care of everything with Jamie and to expect UPS to come and pick-up everything I had ordered (filter mount assembly, the filter, mounting brackets, the fitting adapters, etc. ) Funny thing was Darren said he did not know why Pat didn't handle the matter when I talked to him since he is the refund dept supervisor!!! Like I said his comments was " I don't want to get in the middle of this"



Hopefully this matter has been resolved. I made very clear today I will not consider this matter finished until I recieve a refund which includes the shipping charges they have been tring to make me eat. Since they are sending a call tag for UPS to come pick it all up I won't have to worry about paying to send it all back like they wanted. Now I'll have to wait and see if they refund the orignal shipping charges for shipping from Amsoil warehouse to my house they where also tring to weasel out of.

 

[TStinson]

I am an Amsoil dealer also. Mostly for friends & family vehicles. In 3-1/2 years, I have received two shipments that were leaking. Both times I contacted Amsoil for replacements(oil) which were promptly shipped to me and received un-damaged. Both times, they asked how the containers were packaged. Both times the oil jugs were inside plastic bags, inside cardboard boxes that were other than Amsoil boxes and had been cut & taped to loosely accommodate the jugs. Both times I was told that the shipments must have been dropped off at the shipper "un-boxed" and then boxed by the shipper because Amsoil does not put the items into plastic bags or use any boxes other than "Amsoil" boxes.



Go figure.....