Autozone experience

[CSnyder]

I tried shopping at Autozone today for the very first time and all I can say is duhhhhhhhhhhhhhhhhhhh! The guys working behind the counter were total complete morons! All I asked for was a set of sway bar links for a 96 Tahoe which are the same on almost every GM truck/SUV in that era and he tells me sorry the ONLY place you can get them is a GM dealer. Then I asked if they carry or can get an OEM CD radio for the same vehicle either new or refurbished and he says oh yeah and runs back to a shelf and comes back with some sort of Sparkomatic am/fm cassette player with an adapt a kit and says this is as good as it gets... . at this point I looked at him and said this is as good as my business with Autozone will ever get also and walked out the door. What a disgrace to all the knowlegable parts guys of the world!



Chris



BTW... this all happened at the store in south Lacrosse,WI

 

[klenger]

I was at an Autozone with my wife a while back and mentioned to her (loud enogh to be heard by the guy at the counter) that I doubted that they carried spark plugs for my truck. As my wife was telling me I was a real jerk, the guy behind the counter assured me that they did indeed have spark plugs for my truck.

 

[jwilliams3]

Just remember you guys were the ones who went in there expecting something. :-laf

 

[JStieger]

They're good for getting that Pennzoil Syncromesh fluid for our NVG5600, even though you have to go to 3 stores to get enough quarts to do the oil change!

 

[dslmacdown]

I don't go into the Autozone here in town. I went into the store and there a couple of people standing around waiting for service while two guys behind the counter are running around frantic looking for things. After waiting twenty mins. I reach the counter and ask for some shocks, tell him the about my truck and first we argue about the GVWR. I tell him 8800 lbs he says a diesel 4X4 shouldn't be 8800. Then I tell him the max control shocks are for a better ride, then he says the shock will be too stiff and I need some of the cheaper $15 ones for a smoother ride. Somewhat steamed now I tell him I will get some part numbers. I leave the store, return home, search on the Autozone website, find the correct numbers write these down and head back to the store. Another 20 min. wait and I give the same guy the part numbers. He spends 15 mins finding the shocks. Then one of the boxes is opened and tags are missing, now I should have opened all the boxes and checked their contents but I didn't. I pay for the shocks and leave, I get home and open all the boxes to check if they are right. Well no, the opened box is completely diffenent from the rest. I run back to the store unhappy and after 10 mins waiting show the guy the wrong shock. He says that it was the right bin with the other correct one. So he looks up on his computer and says they have one in overstock. The guy spends another 20 mins trying to find the overstock bin and the shock, but he can't find anything. So I ask for a refund, so he refunds both shocks I brought, the wrong one and the correct one I had to show the diffenece. I say I only wanted a refund for the wrong one. He says OK but now we have to go over the check out register and buy the shock over again. Now I am POed and getting tired so I say nevermind and leave.



A couple of days later I call the Autozone in Scottsbluff and ask if they have the shocks and give them the part number. The gal on the phone says they do and even checks to make sure. So I stop in Scottsbluff on my way to Torrington to install the shocks. I go into the store get the shocks pay for them and am out the door in less than 10 mins.



Cheyenne area members I say don't go to Autozone for your own sanity. I have much better luck at any other auto parts store in town.



Chris

 

[EBottema]

Oh yes, autozone works are 99% of the time worthless...



And BTW pennzoil is junk!!!



Try dealing with autozone in southern california and the employees that barely speak english and then speak spanish among themselves and with all the customers. They are sure nice to their own people, not to me though.

 

[DBogo]

we dont got an autozone here but we got a advanced auto its just as bad thats why i only go there when napa is closed and i cant wait until the next day

 

[Dieselnut59]

Autozone is about like the "walmart" of auto parts stores: Employees know nothing about what they sell, only know what the computer tells them, they are generally rude and don't care, and they sell cheap, usually made in china, crap!!! Plus, their store set-up is terribly inconvenient. Wait in one line for the idiot who is in the parts department to search for the part, then search to find it in their stock, then have to wait in another line to check out. NAPA has the better system, where you pay at the parts counter and therefore only wait in one line. Their parts are generally a little better quality too. Dam autozone and pep boys (same type store) too!

 

[Skydiver]

When I shop I look for the best warranty as well as price.

A-zones "performance friction" brake pads are now only warr. for 2 years. Was life time.

 

[ndurbin]

I stopped going to Autozone about 5 years ago. I was going to replace the lifters in my 1980 Ford F-150. So I go into get them. No problem. Pay and go to a buddies to change them out. Get there, WTF, only 8 lifters in the 3 boxes that are suppose to have 4 each. So I go back, explain to the guy they shorted me 4 lifters. He checks the computer. Informs me the computer says I sold you 12, I can't do anything. I proceed to show him again I only have 8 and try to explain why I would try to sell an extra 4 lifters. So we argued that back and forth for 5-10min until the Asst. Mgr. comes over. Go thru the whole process again, but finally get my other 4 lifters after I threaten never to come back and tell everyone I know that they a bunch of idiots who steal from their customers.



Never have gone to an Autozone again from anything important since.



Nathan

 

[Alphacowboy]

Napa is almost always the way to go, but I have found that Bumper to Bumper is also a great place (at least locally)

 

[bmoeller]

Mostly morons at the A-zones here, too. NAPA and Carquest are much better here.

 

[JStieger]

Mostly morons at the A-zones here, too. NAPA and Carquest are much better here.

I only go to NAPA after 5:00 in Elko - then I'm guaranteed to be able to talk parts with the old-timers that know their stuff. Carquest, on the other hand, you have to go in the morning because those guys get real grouchy in the afternoons after dealing with stupid customers. Carquest is almost like an event with the bar stools in front of the counter... :-laf but they can find anything for you that's related to any car no matter the age - even stuff for my '45 jeep!

 

[Alan Reagan]

My last great experience with them was when I ordered a set of Bendix rotors for my wifes Jeep. I only needed the front two. I was assured they would be there the following day. A week later, they showed up. Or so I thought. I didn't open them till I got to the house. That's when I noticed, they had ordered the wrong ones. So I take them back. I am assured by the guy behind the counter that the rotors are the correct ones for the Jeep Grand Cherokee front. I finally get him to let me see it on the computer and then I'm able to explain to him that when it says REAR then they probably don't mean FRONT.

 

[jkalchik]

In my experience, I can't tell by the sign outside what kind of help I'm gonna get from the counter. I've had some great help at the local AutoZone, as well as people who just can't read and/or listen.



And I generally avoid Napa, after the raping Dad took on some hydraulic hose some years ago. Hose was overpriced by a factor of 10.

 

[DHorton]

O' Reilly's is the best HD truck parts store we have in the area. They carry all of the filters and other parts we need. Plus most of their workers are very knowledgable about our trucks and other ones that are out there. (Opinion is based out of my experiences in NW Alabama and NE Mississippi. )