Attention: TDR Forum Junkies JJPage said:I spoke with Shane @ II today, He was very concerned about my problem and had me check a few things out and then contacted me later in the day.
He had me make sure the return line was not obstructed or kinked, out of alignment with the nipple coming out of the block or any situation that would create a "trap", also to look for oil in the compressor side and to check for end to end play in the shaft.
The return line is perfect, the "s" pipe I removed from my old turbo has not been damaged and is in a continuous downward slope. It mates almost perfectly with the nipple exiting the block and the connecting hose is clear.
There is no oil visible in the compressor side however there is end to end and vertical/horizontal play. I understand that the vertical/horizontal is expected as the bearings are not floating in oil at rest, but the end to end play should not be present.
Shane took all this information into account, asked me about other performance upgrades I had performed to see if we could possibly account for the probable failure of this charger so we do not continue a pattern of failure. He was very thorough and professional, at the end of our conversation he agreed to send me a new turbo, I will receive it by Friday. Industrial Injection will bill my credit card for the new one and will credit it back when they receive and inspect the returned charger.
I am very pleased with this arrangement, Their CUSTOMER SERVICE is "TOP NOTCH" in my book and at this time I would recommend them to everyone.
Thank You Shane!Jess
Did they accept your turbo as warranty?
