Bad Dealer/Good Dealer

[StevenWalker]

My 2001 3500 had some play in the steering and I went to the local dealer, Zangara Dodge here in Albuquerque. The service rep was a snitty fellow that quoted me the Dodge rules on warrenty service for steering problems. They did an alinement, but didn't cure the problem. Since I work in Santa Fe, I took it to Santa Fe Dodge. I discribed the same problem to them. The service rep, Tom Pappas, was friendly and listened to me. I got a call at 11:30 am saying that my truck was fixed. They replaced the steering box under warrenty because the Pitman shaft had to much end play. They even checked the alinement. They knew what they were doing and had the part on hand. The problem was solved. Much better service than Zangara Dodge. If you are in this part of New Mexico, give Santa Fe Dodge a try.

 

[illflem]

Steve, I'd send a copy of your post to the owner of Zangara except add at the bottom that your next truck and your wife's car will come from Santa Fe. Who knows, it could help them change their ways. Welcome aboard!!

 

[DRR-24V]

Steve, I'd be willing to bet you will be driving to Santa Fe when shopping for your next truck. Customer service is what people remember about a dealership. Many dealers just don't seem to realize this.

 

[wcaldwell]

Steve,



I've taken my Stratus to Zangara for normal warranty and extended warranty service. If you go back to Zangara, talk with Lyndie Doerr. She's very helpful and knowledgeable. There is one guy there I wouldn't give you 2 cents for (I don't remember his name). As long as I can deal with Lyndie, and keep getting good service through her, I'll take my truck there, too. Until she/they prove otherwise.

 

[StevenWalker]

Thanks everyone for your replies. Your info and comments were great.