beware of quadzilla

[CMast]

I think it is appropriate to tell about my experience with quadzilla chips. The chip started giving me trouble about a month before the warranty was up. I sent it to them and they sent it back supposedly upgraded. When I put it on the truck less than 2 miles down the road my truck went into limp mode and threw a code. (p0237) So I called them and they said they would send me a new harness. They also billed my credit card $35. 00 dollars 2 weeks later, still no harness. I have recieved some pm's from other members that went through this also.

 

[qzilla]

Did you call tech support? I amnot sure what the deal is but I have a tracking number for a wiring harness going to you? You might want to actually speak with someone, we have a toll free number.





Quad

 

[CMast]

This was qzillas original post

Here is the message that has just been posted:

***************

I pm'd you. Did you actually ever call our tech department? Do you really think we want to bill you $35 for something for no reason?



I think there is more to the story than you are telling.







The first time I talked to a guy named Jeremy the 2nd time I talked to a guy named Roark. You are the one that told me i got a new chip, but I didn't Roark said they reflashed it and sent it back. I would be glad to post the pm's.

 

[qzilla]

I show a credit card reciept from 8-22. How do you see that you got billed 2 weeks ago? I show the only time we ever billed your card was yesterday. Ever.



Roark and Jeremy do the majority of the work on the Dodge's. You can show whatever pm you want. I remember trying to help you but I do not really remember why? I am here to help but I do not do the tech support stuff. If you have a problem is can be easily fixed by calling them. They are friendly and want to make you happy.



So regardless of anything else I want to know how you figure you got billed $35, 2 weeks ago.



Quad

 

[CMast]

Why don't you pm the tracking # to me. I have called but Roark is always unavailable.

 

[CMast]

I talked to Roark two weeks ago. He was supposed to send it out on Monday the 7th. Also why did you edit your post it sounds like you are back tracking.

 

[qzilla]

First post and I was in a hurry and did not want to come across as being unfriendly.



I want to help you and I want you to be happy, I just do not know all of things that went on between you and the tech guys?



It looks like they put an order in on the 11th for a harness but it did not go out until yesterday?? Why, I have no idea? I am sure there is a reason. I also know that your credit card was not billed until yesterday. WE never charge anyone for anything until it ships no matter what. Matter of fact our system will not let us invoice without a tracking number and we cannot bill a CC until we have an invoice.



I am pming you the tracking number now.





Quad

 

[driverno8]

Couple of things here. First. I've never used or even been around any Quadzilla product. Second. I don't know either party here.



But sitting here reading these posts I come to one conclusion. Customer service. I think it's pretting dang cool that Quadzilla is on here in an open forum discussing this issue. I like that. I wish all product manufactures would get on here and without hiding anything. Keep it up Quadzilla. Customer service is, and always should be, number one.

 

[COBRAJET]

It is beyond me why everyone thinks they have to hang their laundry out on this site. Quad has been around here forever and has always seemed to take care of business. Simple misunderstandings happen everyday and reasonable people take care of them without renting a billboard.

 

[Trashdawg]

Quad has some of the best service out there.

 

[Blu-meanie]

I mentioned once that I had a harness and module at their shop for over two weeks. I wasn't overly concerned about it, but Quad checked into it and I had a new module and harness within four days. I think you got a tad bit over excited about this. They will make it right, I'm sure.

 

[JCleary]

But sitting here reading these posts I come to one conclusion. Customer service. I think it's pretting dang cool that Quadzilla is on here in an open forum discussing this issue. I like that. I wish all product manufactures would get on here and without hiding anything. Keep it up Quadzilla. Customer service is, and always should be, number one.

Well said. I agree completely.

 

[ROCKJEEP]

I think he wants something for free.

 

[qzilla]

I wouldn't rag on him too bad. I think that whatever the issue is can be resolved pretty easy. I think they fastest way to do this is to call and talk to someone that can and will do something immediately. If one guy is busy get the next guy. Explain to him what happened and tell him you want an explanation. I have not idea what the deal is but, if you ask they will tell you.



I like to be on here and I try to be a convenient source as much as I can. However with that said I have a pretty full plate and I do not get to touch everything that comes in our facility. I wished I did as I feel that I can probably handle things better than anyone I will hire, and I should be able to. Unfortunately that is impossible at this point!



I think everything will be ok and I understand being frustrated, so I sent a tracking number. I still want to know about the billing issue because if that is true we have a problem. We do not show that it happened and it shouldn't. I guess it is possible and if it did really happen we need to know so we can solve that issue. There are people in the billing department that will be happy to work on this so you might talk to them as well.





Quad

 

[CUMMINZ]

Best service?

Friend of mine called Quad yesterday and left a message and Nobody has called him back? :-{}

 

[coobie]

I think it is appropriate to tell about my experience with quadzilla chips. The chip started giving me trouble about a month before the warranty was up. I sent it to them and they sent it back supposedly upgraded. When I put it on the truck less than 2 miles down the road my truck went into limp mode and threw a code. (p0237) So I called them and they said they would send me a new harness. They also billed my credit card $35. 00 dollars 2 weeks later, still no harness. I have recieved some pm's from other members that went through this also.

This post is in Quads defense. I had a issue with a quad race box last year,quad resloved my problem by sending me a new race box for free,hows that for customer service?I have no dog in this hunt just posting the facts about quads customer service which IMHO is excellent. Thanks again Quad. coobie

 

[dezeldog]

I too had a problem with a quad product and beat him up pretty bad on different forums. He and I finally got together and patched everything up. I'll say this about quad himself, he wants to make you happy no matter what it takes. That attitude relates to some of the best customer service in this industry, bar none. He will make you happy..... if you let him.



Jim

 

[qzilla]

Friend of mine called Quad yesterday and left a message and Nobody has called him back? :-{}

First, I told you what was wrong with your buddies truck already. Secondly give me his name so I can find out why no one called him back. If he left a message it will be in the management system and I will be able to see what the message was for, who it was for, if they tried to call back or if the left a message or something.



It is ok to make these kinds of posts..... only if you give me the rest of the info. Saying my buddy called and no one called him back is not really going to work with me unless I have some details.





Quad

 

[CMast]

Rock jeep

how do you figure I want something for free i gave them a cc # I guess my understanding of customer service is different when I was told I had recieved a new chip but didn't or when a new harness would be shipped out 2 weeks ago and wasn't. As far as qzilla i am not ragging him to bad. I called and could never get the guy i was supposed to talk to. i also think that it is great that he is here he has gotten me this far

Cobra jet if you dont like what i posted dont read it

 

[Parks]

Ok Guys. Lets keep it calm. This is between Quad and CMast. If your buddy called 2 days ago and did not get a return call, start your own thread. If your just trying to stir it up trouble go somewhere else!