My truck registration is due before the end of March. This year I noticed that the tag on my license plates had expired the first week in June. I asked my wife if she had sent in the money for the renewal. She didn't remember doing it and there was no record of a check. We usually get the renewal notice a couple of weeks before it is due and she complains about the cost. Not this year so she called the DMV (it was Friday) and asked about it. Low and behold they said we had sold the truck!! She spent an hour of argueing on the phone with them and explaining over and over again that we had not sold it. It was in our gargage. We had been in posession of the truck since it had five miles on it. We had never had a loan on it since we paid cash. They finally admitted that there had probably been a mistake made somewhere. The next thing they said was to not drive it until it was settled. WHAT!!! I have to go to work 300 miles away in Roseville for four days the next week. Someone was supposed to call us on Monday with the results of the investigation. I went out to see the CHP to ask what I could do to avoid being arrested for car theft if I got pulled over for the expired license plate. After quite a bit of conversation I found out that the registered owner of the truck lives in Turlock. The officer called the DMV and talked for a while with them. Then he sent me over to them. I managed to get a "registration" with a note on it and new tags for the truck just before they closed.
No call on Monday. I was home again on Friday so I went down there again. The guy I talked to finally found something about it. Checked the VIN on the truck, made a bunch of phone calls, and told me that someone would call about in on Monday.
Repeat for two weeks with different clerks! NO calls from anybody!
Then the project I was working on was over so I was home all of the next week. I went in just as the doors opened. Most of the clerks weren't there. I didn't recognise the woman behind the counter. It turned out that she was a supervisor. At this point I was not using my normal excellant and polite social skills. She became irate that it had not been taken care of and got on the phone to Sacramento. They had NEVER heard of the problem!
She asked them to fax her copies of the transaction records. She also found out that the guy in Turlock had a big mess trying to register his Chevy!! Since March!!! I don't think he knew he owned a Dodge.
Anyway, we got a call from the supervisor who was fixing the mess a couple of days later. She told us it was all taken care of. Today I got the new registration in the mail complete with the new sticker. Now I have the one on the truck and a spare one! My truck is officially mine again. I hope they get the poor guy in Turlock fixed up too.
The moral of this story is "DON'T BELIEVE ANYTHING THE CLERK AT THE COUNTER TELLS YOU IF YOU HAVE A PROBLEM!!" They forget you the second you walk away from the counter.
Find a boss even if you have to make a scene.
No call on Monday. I was home again on Friday so I went down there again. The guy I talked to finally found something about it. Checked the VIN on the truck, made a bunch of phone calls, and told me that someone would call about in on Monday.
Repeat for two weeks with different clerks! NO calls from anybody!

Then the project I was working on was over so I was home all of the next week. I went in just as the doors opened. Most of the clerks weren't there. I didn't recognise the woman behind the counter. It turned out that she was a supervisor. At this point I was not using my normal excellant and polite social skills. She became irate that it had not been taken care of and got on the phone to Sacramento. They had NEVER heard of the problem!




Anyway, we got a call from the supervisor who was fixing the mess a couple of days later. She told us it was all taken care of. Today I got the new registration in the mail complete with the new sticker. Now I have the one on the truck and a spare one! My truck is officially mine again. I hope they get the poor guy in Turlock fixed up too.
The moral of this story is "DON'T BELIEVE ANYTHING THE CLERK AT THE COUNTER TELLS YOU IF YOU HAVE A PROBLEM!!" They forget you the second you walk away from the counter.

