Attention: TDR Forum Junkies 
Beware of this dealership! Updated!
I am contacting you to inform you of my recent experience in one of your dealerships that supposedly has a 5 star rating. I am in the market for a new dodge truck and wanted to trade my 99 dodge ram diesel in to help pay for it. After learning that my truck has no value for a trade in because it has 183k on her I decided to sell her myself. I sold her on ebay and got double what any dealer was willing to give. I have owned many Chrysler and Dodge vehicles and choosing anything other than a Dodge wasn’t an option. I wanted a new (06) ram 2500 diesel ext cab short bed with a very specific package. I returned to my dealership that I purchased (and still own) a Sebring convertible from, Branhaven Chrysler Dodge in Branford CT. My sales rep. Matt was very helpful and informative but did not have the truck that I was looking for in stock. I was left with the option to just order the truck the way I wanted it and I would have to wait the 2-3 months for it to come in. I, after just selling my truck, didn’t have the luxury of time. So he searched around to find another dealership that may have what I'm looking for but with no luck. I did my own hunting as well. I made my way 260 miles north to Allen Mello Dodge in New Hampshire and looked at their trucks however we couldn’t find the right truck. Some had too little, some had too much. On the return trip home I stopped at Roberts Dodge in Meriden CT to check their inventory. I was greeted by Dom D'Amato and informed him of my dilemma. He said he just sold the last diesel yesterday and didn’t have anymore but would check his computer to see what’s coming in. While he was doing that I wandered outside and looked over the parking lot and found an 05 diesel. I informed him of the 05 and we went for a test ride. They were asking $36,900 for the truck which was too much for a used truck with 8k miles. I offered $34k and was told it had to be $36. 9k. so I told Dom that I could get a new truck for that amount and would rather get a new one. I thanked him for his time and left. I continued searching for a new or leftover truck with no luck. I came across an add on AutoTrader.com for a truck that looked just like and was the very same 05 at Roberts Dodge but was selling for $34,900! This was just 2 days later! I returned to Roberts to reoffer the $34k price and Dom had no idea that the trucks price had dropped at all. He told me he couldn’t do the $34k but would still keep an eye out for an 06 for me. The next day Dom called me to let me know he had my truck there and to come up and see it. I went and looked at the truck and it seemed to be exactly what I wanted with only minor things missing. Upon inspection of the vehicle, which was completely new, I discovered a big grease mark on the underside of the folding rear seat. Dom didn’t understand how that got there but it would be taken care of. I test drove and liked the truck. Dom gave me the price of the truck and I accepted it under certain terms. Clearance lights on the cab needed to be added along with a block heater cord. I also wanted mud flaps, rear wheel liners, sprayed in bed liner, and 1 more key. This was discussed on Saturday Feb. 11th. On Monday the 13th he hadn’t had a chance to find out anymore info as to my request. On Tuesday I spoke to Lester the sales manager about my requests and we had an agreement on price and time the truck would be ready which was supposed to be on Thursday the 17th. On Wednesday the 16th I dropped off my loan application and checked with Lester the sales manager to see if we were still on track to pick the truck up the next day and he confirmed that it was going to be ready. On Thursday I called to Roberts to check on the time to pick the truck and couldn’t talk to anyone who knew what was going on with it. My sales man Dom was off and the sales manager Lester wasn’t around so I left a message to have him call me back. I waited 3 hours with no call back so again I called to find that now Dom was working and didn’t have the day off. Dom informed me that they hadn’t finished my truck yet and they needed to send it to have the bed liner sprayed in on Friday morning. I was not impressed at this point with the lack of progress with my truck but had no choice but to wait for them to finish. On Friday morning I went to Roberts to see if I could finalize my paperwork and again check on progress. To my utmost surprise my truck had not only not been sent to have the liner done, it had never been touched at all! Nothing had been done the entire week! I have been using my wife’s truck to get around while my new truck was sitting all week long in the same spot. I was told again not to worry and the truck would be ready today. The truck was then delivered to the liner shop for the install. I went to the same shop to talk about aftermarket accessories like nerf bars and tool boxes. The truck was finished while I was at the shop and the shop owner called to Roberts to let them know the truck was finished. This was at 12:15 pm. I left and ran some errands. I returned to Roberts around 3:45pm. I spoke to Dom and was informed that he had just got the truck back and "not to worry you'll have it by Monday". MONDAY?!?!?! Four days after I was supposed to have it! I told Dom that if they where planning on getting my truck done for Monday then he could just keep it and give my deposit back. His reply was " Well what do you expect me to do?" I asked him why hadn’t the truck been worked on during the week? Why did it sit there with no one doing anything to it? Why does he think that its ok to keep making promises that he has no intention on upholding? All of which he had no answers to. It was at this point that my search for my truck would have to start again because there was no way I was buying from this dealership. I have never been treated so unprofessionally by anyone ever. I bit my tongue throughout this ordeal to the point that I almost bit it off. This is a 5 star dealership? No way! Branhaven Dodge IS a 5 star dealership and deservers it but this place is an embarrassment to wear the Dodge name. In my opinion this dealership is a 2 star on a good day and today is not a good day. I immediately placed a call to the owner of Branhaven Dodge and told John what happened. I went directly to his dealership and spoke to him about having my truck transferred in from Roberts. This is where my story ends for now. I am meeting with John from Branhaven tomorrow to see what we can do. I hope this does not fall on deaf ears. I am willing to speak to anyone from Chrysler about this matter. I would also like to see some sort of action taken to make sure Roberts dodge does not treat anyone else in this manner. I can be reached at the phone number listed above. Thanks for your time, JD.
I am contacting you to inform you of my recent experience in one of your dealerships that supposedly has a 5 star rating. I am in the market for a new dodge truck and wanted to trade my 99 dodge ram diesel in to help pay for it. After learning that my truck has no value for a trade in because it has 183k on her I decided to sell her myself. I sold her on ebay and got double what any dealer was willing to give. I have owned many Chrysler and Dodge vehicles and choosing anything other than a Dodge wasn’t an option. I wanted a new (06) ram 2500 diesel ext cab short bed with a very specific package. I returned to my dealership that I purchased (and still own) a Sebring convertible from, Branhaven Chrysler Dodge in Branford CT. My sales rep. Matt was very helpful and informative but did not have the truck that I was looking for in stock. I was left with the option to just order the truck the way I wanted it and I would have to wait the 2-3 months for it to come in. I, after just selling my truck, didn’t have the luxury of time. So he searched around to find another dealership that may have what I'm looking for but with no luck. I did my own hunting as well. I made my way 260 miles north to Allen Mello Dodge in New Hampshire and looked at their trucks however we couldn’t find the right truck. Some had too little, some had too much. On the return trip home I stopped at Roberts Dodge in Meriden CT to check their inventory. I was greeted by Dom D'Amato and informed him of my dilemma. He said he just sold the last diesel yesterday and didn’t have anymore but would check his computer to see what’s coming in. While he was doing that I wandered outside and looked over the parking lot and found an 05 diesel. I informed him of the 05 and we went for a test ride. They were asking $36,900 for the truck which was too much for a used truck with 8k miles. I offered $34k and was told it had to be $36. 9k. so I told Dom that I could get a new truck for that amount and would rather get a new one. I thanked him for his time and left. I continued searching for a new or leftover truck with no luck. I came across an add on AutoTrader.com for a truck that looked just like and was the very same 05 at Roberts Dodge but was selling for $34,900! This was just 2 days later! I returned to Roberts to reoffer the $34k price and Dom had no idea that the trucks price had dropped at all. He told me he couldn’t do the $34k but would still keep an eye out for an 06 for me. The next day Dom called me to let me know he had my truck there and to come up and see it. I went and looked at the truck and it seemed to be exactly what I wanted with only minor things missing. Upon inspection of the vehicle, which was completely new, I discovered a big grease mark on the underside of the folding rear seat. Dom didn’t understand how that got there but it would be taken care of. I test drove and liked the truck. Dom gave me the price of the truck and I accepted it under certain terms. Clearance lights on the cab needed to be added along with a block heater cord. I also wanted mud flaps, rear wheel liners, sprayed in bed liner, and 1 more key. This was discussed on Saturday Feb. 11th. On Monday the 13th he hadn’t had a chance to find out anymore info as to my request. On Tuesday I spoke to Lester the sales manager about my requests and we had an agreement on price and time the truck would be ready which was supposed to be on Thursday the 17th. On Wednesday the 16th I dropped off my loan application and checked with Lester the sales manager to see if we were still on track to pick the truck up the next day and he confirmed that it was going to be ready. On Thursday I called to Roberts to check on the time to pick the truck and couldn’t talk to anyone who knew what was going on with it. My sales man Dom was off and the sales manager Lester wasn’t around so I left a message to have him call me back. I waited 3 hours with no call back so again I called to find that now Dom was working and didn’t have the day off. Dom informed me that they hadn’t finished my truck yet and they needed to send it to have the bed liner sprayed in on Friday morning. I was not impressed at this point with the lack of progress with my truck but had no choice but to wait for them to finish. On Friday morning I went to Roberts to see if I could finalize my paperwork and again check on progress. To my utmost surprise my truck had not only not been sent to have the liner done, it had never been touched at all! Nothing had been done the entire week! I have been using my wife’s truck to get around while my new truck was sitting all week long in the same spot. I was told again not to worry and the truck would be ready today. The truck was then delivered to the liner shop for the install. I went to the same shop to talk about aftermarket accessories like nerf bars and tool boxes. The truck was finished while I was at the shop and the shop owner called to Roberts to let them know the truck was finished. This was at 12:15 pm. I left and ran some errands. I returned to Roberts around 3:45pm. I spoke to Dom and was informed that he had just got the truck back and "not to worry you'll have it by Monday". MONDAY?!?!?! Four days after I was supposed to have it! I told Dom that if they where planning on getting my truck done for Monday then he could just keep it and give my deposit back. His reply was " Well what do you expect me to do?" I asked him why hadn’t the truck been worked on during the week? Why did it sit there with no one doing anything to it? Why does he think that its ok to keep making promises that he has no intention on upholding? All of which he had no answers to. It was at this point that my search for my truck would have to start again because there was no way I was buying from this dealership. I have never been treated so unprofessionally by anyone ever. I bit my tongue throughout this ordeal to the point that I almost bit it off. This is a 5 star dealership? No way! Branhaven Dodge IS a 5 star dealership and deservers it but this place is an embarrassment to wear the Dodge name. In my opinion this dealership is a 2 star on a good day and today is not a good day. I immediately placed a call to the owner of Branhaven Dodge and told John what happened. I went directly to his dealership and spoke to him about having my truck transferred in from Roberts. This is where my story ends for now. I am meeting with John from Branhaven tomorrow to see what we can do. I hope this does not fall on deaf ears. I am willing to speak to anyone from Chrysler about this matter. I would also like to see some sort of action taken to make sure Roberts dodge does not treat anyone else in this manner. I can be reached at the phone number listed above. Thanks for your time, JD.
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