Beware of this dealership! This is the letter I just sent to Chrysler!

[10-9jc]

Ammo to deal?

Huskerman -

Ammunition to try for a better deal from local dealer?

You have to factor in YOUR location in relation to DSM

or LouFusz (Tomeygun) or any other dealer.



The best prices I received (in order) were:

1. Tomeygun, 2. DSM, 3. Tonkin (in Oregon)

Simply missed one or two xlnt others - not excluded for

any reason.

I should add that I was treated very well by each of the

sales people from those dealers - all via internet.

Tomeygun always encouraged buyers to use his quotes for

the purpose of "negotiating".



Anyway, I'm in So. CA. So - I definitely used those quotes

to "compete" with local dealers. In Orange County

["The OC!] some came close, but not THAT close!



As the cut-off date for 05's was approaching, I tried the

County South of me - told the dealer I was ready to go out

of state (I was) UNLESS somebody would come

close(er) to those price/s. She did, I bought.



Spent a bit more (still 2% under invoice before rebates), saved a lot of

driving time plus fuel & motel/s to either Kellog ID or St. Louis MO.



Would I have gone out of State if I couldn't at least "come close"

to their (out of State) prices - you bet.



The point is - you won't know if somebody's "best" price is -the- BEST,

unless it can't be beat! Have to wheel and deal - in person or in

cyber-land. And - sometimes - price alone will NOT

be the deciding factor.

JC

 

[TurboFan]

I certainly apologize if I made you feel that way. I honestly don't mean to label ANYBODY I don't know as unscrupulous. My point is, why should people expect DSM to provide them with ammunition so that they can just go to a "local" dealer and get the same deal.



If having a offer in writing is that important to you, I would highly recommed Autobytel. You submit what you want and you get their best offer via email if I remember correctly. Then you have all you need.



As I said, I never meant to insinuate that ANYBODY is being dishonest here.



Huskerman

No sweat. I must have misunderstood.



I do think that many local dealers cannot or will not beat DSM, so when they give a quote, they are fishing in rich waters. They may not get every sale even after a quote, but it seems like part of doing business. A few minutes on the phone seems like a small investment for the return of high volume sales from all over the country.

When I wanted my brakes done two companies gave me a written quote. They didn't refuse because I might go get another quote from the shop downt the street.



I actually have a prefference to buy from DSM, as I have something to haul up the highway, and could use the road trip. Besides I'm not impressed with the local dealers here in Anchorage.



Anyway, this horse is well whipped.



Take care

 

[RStiegler]

I had a bad situation with Holley Dodge, Middletown CT. I traded my 1999 CTD for a new 2005. I had water leaking in the overhead lights,they had the truck for 5 days,and i had to call and see if it was done. Then the trany was acting wierd,they said it was nothing and hoped it broke down on the way home. 2 weeks later a sensor blew. But i didn't takeit there The worst salesman is Jack Adler who works at the worst dealership Holley Dodge.

 

[KSears]

are trucks that hard to find in that part of the country you would have to go through all that? I live in No. Va. ,, have about 10 dealerships within 20 miles , guess I am spoiled or, something, never would I except such behavior or lack of respect, the way I look at it , I am the one with the money and they ( the dealerships) are the ones with a lot full of trucks they need to sell, go figure. plus I can't imagine how many more trucks roll off the assembly line everyday,,

 

[Jong]

Not everyone's bad...

Sorry about your experience at that dealership, and most dealerships do suck. I was a certified truck specialist at a Dodge dealership in northern New Hampshire for 5 years and tried to go out of my way for the Cummins guys since I knew how much more they were spending compared to the gas guys. I ended up buying my diesel Ram from a dealer in Texas off Autotrader (Durango Motors) who lied to me about the condition of the truck I got. Just remember, deal with people who treat you like the way you would deal with others. The main complaint I have is with Dodge service departments... . I have not seen one yet who can service a vehicle correctly the first time without trying to pull a fast one on supposedly unsuspecting customers about parts that have mysteriously worn out. Especially in the central New Hampshire area. Hope you have good luck finding a new truck!!!!!!!!!!!!

 

[scotty1]

After dealing with the same dealership for nearly 20 yrs and in the past decade sales of just shy of two million dollars in vehicles and no finders fee ever asked for, I got the screws put to me.

Last year a bodyshop did a terrible repair to the truck [I should have dumped the truck at that point. ] So the unsurance company says pick a bodyshop to get it fixed. During the two days I had the truck, everytime I turned the headlights on... POP, it would blow a fuse/breaker. I spent 4 hours in my driveway trying to trace the problem and had no luck.

the first bodyshop says take it to the dealer and charge the repairs to their account which they already had in place. I take the truck in, the service manager calls and verifies that it can be charged out to the bodyshop and they begin to chase the electrical problem. $888. 00 later and they find that it was a broken wire at the steering column. The column was dropped down after the accident because it was binding. They snapped two wires and then twisted them back together with the polarity switched.

The Bodyshop agrees that is was thier cause but in the meantime we find a bolt in the right A pillar stripped and so is the nut in the pillar! The only way to make sure the cab light wires weren't the cause of the short was to cut the a pillar off. The wires where fine, I still have a stripped bolt in the pillar with a loose a pillar cover because nobody will own up to paying for it or stripping it even though the bodyshop had if off for the windshield replacement.

Almost 6 months later I get a call from the diservice mgr and he tells me the shop is not paying and I have to pay the $888. 00. I call the bodyshop and he says... "I changed my mind. " Why would I have to pay?

Oh well, I figure with all the business and all the vehicles I have bought, this will be easy to resolve. The dealer approved the repairs with a third party and I should not be in this equation. But they tell me the work was done on my truck so pay. I had a lot more problems with this truck there and ended up with the truck back there because the parts dept supplied the wrong bumper brackets... after triple checking. I decide to get the bumpers put on by them. I get a bill for 297. 00 and then they say; "You cannot take the truck until you pay the $888. 00 but heres a loaner car for you. " The service mgr seized the truck and then decided he was not replacing the ac condensor that the tech dented, claiming now even after he said they would replace it, that they did not do that.

I told them to keep the truck then.

I had a meeting with the owner and they try to tell me that because of our long standing relationship is why they did the work. Huh? They still want me to pay the $888. 00. I am at my wits end and want to move on... enough crap and I can go elsewhere, along with all the sales and referrals and along with the thousands I spend at the parts department each year. So I told them, keep the truck or split the bill and lets move on. We split the bill.

Never EVER will I go there to do business again and when I have the opportunity I suggest to people to go elsewhere. I can understand your frustration... what did you do wrong? Thats the same thing I am asking myself and for the petty amount, I guess they figured it was worth getting the 444. 00 out of me instead of several hundred thousand... make that a few million in sales. I think you know what I am saying. You wasted a boatload of time and energy with these guys and they still hung you out for their lack of commitment of delivery. Move on, cut your losses and be glad that you have had better deals and sometimes a deal goes bad and we do not always win the short term battle. In the long run for my situation, I wonder who got the better deal?



I look at the big picture and this is a small glitch.



Scotty

 

[burnin oil]

Dealerships are a pain. When I bought both my diesels I drove 1200 miles to TX to get them. Why, because they are plentiful and if the dealer is a pain you can walk down the street. I did well both times but it was frustrating. When I bought my 04 I actually got back in my truck 7 times and strarted to pull out 3 times. I got my price in the end and they got the sale. Just takes a little patience, even after driving for 20 hours straight. On a side note. The local stealership down here told me that dodge does not make a truck with out sat navigation, rear DVD, push button 4x4, or under $55k!!! They didnt know that a 6spd manual was an option either. At the time they were the only dealer with a cummins. Fast forward 2 years and all the local dealers have them. Like I said, a game of patience.

 

[madmax4688]

Hi Guys sorry I havent posted back in awhile I got very busy over the past few weeks. First off I did pick up my truck and I absolutly love it! And I had it for about 12 hours before I handed the keys over to the plow install shop along with $4700. 00 for a new plow. Apparently my 2 year old plow is now outdated for my 06 and I would have had to pay $1600 to rewire my old plow to work with the new 06 harness (why am I not at all surprised). So a quick sale of my old plow to my cousin and I got a new one. New truck new plow why not!?! Well... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... I almost died driving home after leaving the plow install shop because they NEVER CHECKED THE BOLTS HOLDING THE PLOW ON!!!!! :--) and the plow had TWO threads on the bolt holding it in the raised position and was about to slam to the ground if I didnt stop to check something else. Oh yeh and I was on my way to pick up my two children, imagine that accident on the news. So it took 4 return trips to repair my brand new plow, all of which was install related. Another lost customer!





Back to the truck. Tints, wheel to wheel nerf bars, adrien steel ladder rack, XM & Sirius radio, and tow hooks have since been added. I will post some picks when I can get 2 seconds during the day to take some photos. And for those of you thinking about getting a new truck, get it without the center seat. The center console is awsome! and has REAL cup holders that actually work! If your wondering what it looks like its the same console used in the viper 4 door truck. Like I said pictures coming soon! Thanks for all the support.



Oh yeh if any of you have looked into the chrome door sills that dodge offers. I have illuminated ones in manufacturing as we speak and will have the prototypes soon. They will be able to say whatever you like, ie Cummings, or Diesel Powered, or even better "Ford Eater"! And you can also choose your color for illumination (red, blue, green, orange, purple, white) the rest will be brushed stainless steel. I'll keep you posted.

 

[BBridgeman]

Many dealerships and salesmen are a--holes and suck. You find a good 'en, stick there. Couple funny experiences I have had. Some involve liquor, go figure.



Me and a buddy hit "happy hour" on the way home from Blue collar jobs. Get over to the Ford dealer 10 minutes before they closed, during a special pricing credit union event.



Obviously a little liquored up, we were ignored until the salesman who had been at the tavern next door "getting dinner" came over, to help us. The three of us were probably a sight bobbing and weaving, but.....



We walked outa there with a new '78 full boat t'bird, and fully loaded new Bronco. 15 minutes, and the saleman bought beer the rest of the night. It was fun watching the rest of the salesmen scratch their heads as we left with our new buddy, and new vehicles.



Another friend was cutting grass on a Sat afternoon, late day, just decided it was time for a new caddy. Didn't shower or shave, went down to caddy house, was ignored for 45 minutes. Died in the wool Caddy guy, walked into the sales manager office, pulled out 40 grand in cash, laid it on his desk for a second, and said this money is going up-street into a lincoln, and I won't be back.



Another interesting thing about trade in values: twice I have done this with 8 year old Broncos, (sorry, I was a Ford guy before my Cummins..... ). I am 30 miles from a major city, in the country. Both cases, my 8 year old 80K to 100K trucks were valued like 30 to 40% higher, each 10 to 15 miles I shopped further from the city to rural country land. Mileage don't matter as much to country folk. They are used to it. This was apples to apples compare, because I was also shopping "invoice + or -" figures, then give me my trade value.



I went to look at a Cummins, before I got my 97 F250 (blasphemy, I know) They did the old "we have just what you want" routine, and showed me red gassers when I wanted a white cummins..... after about 10 minutes of this bull****, I said get me my keys (the "writer" was busy with it figuring the trade), salesman disapears. Me and the wife are in the showroom for about 10 minutes twiddling our thumbs, I tell her "you best wait out side, I am about to embarass you", at which point I had found the back room these jack-offs were hanging out at, I busted into their little TV lounge, announced that if my truck was not sitting out front, keys in ignition AND washed in 10 minutes, I was calling the Police for a stolen vehicle..... just MIGHT HAVE let a couple MF CS'er and a great many other verbal s slip... ...

I thought they buffed that nice red ford out it looked so good!



They all pretty much suck, just which one suck less. I have found a couple of good sales guys, never believed in the BS tac, I will go to even if they ain't "the best deal". The good ones deserve our business, even if it ain'ty the "best deal" by a hundred or two or so... ... you get what you pay for, but much less.....



I have buried two good ones!

 

[olznut]

I got a price from TG, and went shopping. All but 2 dealers told me "no way, he's full of it" which made me walk. 1 had a nice full page ad in the paper "all 2500 Mega Cab diesels $10,000 off!!" What the DIDN'T tell you is they had like 10, all were 2wd basic SLT's with 2 or 3 options, and only grey, silver, and brown. Dealer tried to tell me they can add the leather, fog lights, etc etc and the more he talked, the more he was losing the sale, to then I walked. 1 got close and seemed pretty professional (the only 5 star dealer in this valley), and another, the closest to me told me they would match it right away, too quickly imo, they didn't even blink, just said yes. Something doesn't sound right to me, I sense that they would try to do something slick. I'm gonna get it from TG, gonna try to time it in time for my vacation in Dallas, make a little trip to St Louis and drive to Texas, then back home to Cali. What a vacation it'll be!!

 

[MCummings]

I went to look at a Cummins, before I got my 97 F250 (blasphemy, I know) They did the old "we have just what you want" routine, and showed me red gassers when I wanted a white cummins..... after about 10 minutes of this bull****, I said get me my keys (the "writer" was busy with it figuring the trade), salesman disapears. Me and the wife are in the showroom for about 10 minutes twiddling our thumbs, I tell her "you best wait out side, I am about to embarass you", at which point I had found the back room these jack-offs were hanging out at, I busted into their little TV lounge, announced that if my truck was not sitting out front, keys in ignition AND washed in 10 minutes, I was calling the Police for a stolen vehicle..... just MIGHT HAVE let a couple MF CS'er and a great many other verbal s slip... ...

I thought they buffed that nice red ford out it looked so good!

Nice! :-laf



Merrick

 

[Huskerman]

The absolute worst experience I have EVER had at a stealership was at the local Chevy dealer (Lithia Chevy used to be called Roundtree).



I walk in looking for a Suburban. I told the ******* EXACTLY what I was looking for, IE, year range, mileage range etc. He tells me they have a whole row that meet my requirements. I follow him over there and there was only 1 YES 1 friggin' Suburban that met my requirements. On top of that, it was high in mileage (6 years old with like 140k) and BUTT, I MEAN BUTT-Freaking UGLY!! It was purple, with black running boards and an obviously non-oem wood style center console.



I politely said "no thanks" and that's when it all started. You know, the good old "what kind of monthly payment are looking for" "how much you looking to spend" BS. I told the knucklehead that I was looking for a good deal and that I would know it when I SAW it. He then asked me what was wrong with the one he showed me. I told him it was ugly, high in miles and I wasn't interested. Then he started arguing with me about whether or not 24k miles a year was high mileage. At that point I started walking towards my truck and he kept following me asking the same questions over and over and over again. "What payment do you want, how much you going to spend". I kept giving the same answer, "payments aren't an issue for me, I am looking for a good deal".



At this point, I stopped to tell him we were through talking and he did something that nearly go his arse kicked. He actually stepped in front of me and blocked my exit. I was just about ready to unload when I brother stepped in and said "that wasn't smart, I suggest you move out of the way and let us leave". He looked me over and saw that I was about ready to blow and stepped aside.



It's obvious he was hoping I would be willing to settle on a low payment longer term so he could sell me a newer vehicle for more money. He's lucky he didn't get a black eye out of the deal.



I haven't been back to that place since. I still wouldn't mind having a Suburban but I won't buy from those morons.



Huskerman

 

[J.BURCHFIELD]

I most certaimly do not know everything but at 77 I have bought my share of new vehicles at dealerships. It is sadley the type of business that attracts the type of people we should not be doing business with but we do not have a choise if we want a new vehicle and they know that and they take advantage as much as they possibly can. Simple as that. I have a system that you may not agree with but it works for me. I find out the invoice price of the vehicle I want with the equipment I want (if the equipment is not available elswhere) and that is the price I offer. If they won't deal I leave and go to the next dealer on my list. Don't fall for the salesman telling you he won't get paid his commission at invoice. Dealerships do not pay invoice for the vehicles they have, they pay thuosands less than invoice. Why would they invest 3 or 4 million for a dealership if they could not turn a big profit. They would like you to believe invoice is their cost. Down through the years the public has been led to believe that invoice is their cost. Do not accept undercoating of fabric protection, it is way over priced. Do not finance through the dealer. when you agree on a price get it in writing make a deposit and get a recipt for it and tell them that you have gone after a check for the balance and go to your bank and arrange for a loan if you need one. Do not accept loan balance life insurance, that is a big rip off. You can get term life way cheaper if you feel the need. Once you drive away from the dealership never go back, pay for what you need done or do it yourself. You can not trust waranty work to be done right. They can and sometimes "fix" it so you will be back. Proof of their dishonesty is the fact that the parts dept. will charge you tripple what you can buy the identical item on the open market. Somebody else makes the so called Mopar parts and under the Mopar name. The same parts that are sold without the name. Nobody will laugh at you for going to an independent shop while under warenty, they will know you are intelligent. Burnt child dreads the fire. Do not trade in a vehicle, sell it yourself. A dealer will say he can't get much for your trade in, too many miles and all the other crap they have learned to throw at you. They have the experience of dealing with people every day, placing the average customer at a disadvantage. The thing that should tell you the most is that they call themselves Sales Consultants as though they had your interest at heart. Truth is they should be called Con Artists, they will try every trick they know. The sales person that makes the most money is the one that is the best liar. I am not usually so unkind but I have been there and got the big smile while I got the knife in the back. Do not be afraid to say the only reason you buy Dodge is for the Cummins but that the Duramax and the Power Stroke are good too. You may not believe that when you say it but they do not believe half of what they tell you. All is fair in love and war and dealing with a dealer is a form of war.