bully dog power pup problem help

[ScottHerman]

i had a problem today with my bully dog power pup. i was going to tow one of my trailers so i tried to download the tow program on my power pup. well it got to 62 percent and it froze up. so after a while i pulled the plug. when i tried to reconnect it it said i had to recover my program and that i had to disconnect my batteries ,turn my key on in the run position and hit the power pup y button. well it downloaded the program until it reached the point where it says to wait for initialization when it counts down from 9 to one. but it freezes on one and never finishes. i have done this several times all day and i'm stuck. anyone know what to do??

 

[jwilliams3]

yeah, call bullydog

 

[Gypsyman]

Have you tried loading the stock program? Does the truck start and run?

 

[Diesel Power]

i'd throw that thing in the trash and call edge,----------just kidding :-laf

 

[TCDiesel]

You have a couple of options,One go to a Master downloader dealer and have them try and return your truck to stock,and send the Pup back to the Dog and have them re-flash it,the other just send the Pup back and have it re-flash/repaired,If you continue trying it, you may lose your stock program.