Can someone explain DC STAR

[RBender]

Can someone explain exactly what STAR does?



Is it an advanced technical support group for dealership technicians?



Do they also handle the warranty replacement for high cost items?



Are there really such things as STAR parts that the dealer can't stock?



If there are STAR parts, could you go to Cummins and order the same part?



Sorry to ask so many questions, but it's easier to play the warranty game, if I know the rules .



Thanks

 

[DCTECH]

STAR stands for service technical resource center and is for dealership technicians to get technical assistance and to order expensive and/or frequently replaced parts. When parts are replaced under warranty and returned for inspection and no problem is found, it will be on restriction and dealers are not allowed to stock STAR parts. STAR partswill not be released to dealerships till all test procedures and results are done and reported to STAR personnel. You can go to Cummins and buy the same parts if they have them. I have ran into problems getting injectors, there is a backorder on them and Cummins could not even give me a delivery date. Aftermarket ones are readily available but cannot be used on warranty repairs.

 

[Bob4x4]

RBender

Give Joe Donnely a call he can get what you need... ...

Tell him Bob says Hi.



Bob