Cracked DPF & Dealer Replacement Cost

[sag2]

I just made up a VIN for a comparable truck, but here is the coverage for 2008 2500 6.7 pickup with 44k. And this is the system all dealers (and the factory) use to confirm the repair coverage.

BASIC 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
POWERTRAIN 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
DIESEL ENGINE 60 Months or 100,000 miles 0 September 6, 2013 Expired (Time)
PERFORATION 60 Months or 100,000 miles 0 September 6, 2013 Expired (Time)
EMISSIONS 60 Months or 50,000 miles 0 September 6, 2013 Expired (Time)
ADJUSTMENT 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
AIR CONDITIONING 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
EXTENDED FEDERAL EMISSIONS 60 Months or 50,000 miles 0 September 6, 2013 Expired (Time)

 

[sag2]

I just made up a VIN for a comparable truck, but here is the coverage for 2008 2500 6.7 pickup with 44k. And this is the system all dealers (and the factory) use to confirm the repair coverage.

BASIC 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
POWERTRAIN 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
DIESEL ENGINE 60 Months or 100,000 miles 0 September 6, 2013 Expired (Time)
PERFORATION 60 Months or 100,000 miles 0 September 6, 2013 Expired (Time)
EMISSIONS 60 Months or 50,000 miles 0 September 6, 2013 Expired (Time)
ADJUSTMENT 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
AIR CONDITIONING 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
EXTENDED FEDERAL EMISSIONS 60 Months or 50,000 miles 0 September 6, 2013 Expired (Time)

 

[Bob4x4]

The corporation has made it very simple for the dealers and consumers the vin is entered and the coverages pop up. No question this protects all involved-dealer,corporation,and consumer.

 

[mcavs]

I just made up a VIN for a comparable truck, but here is the coverage for 2008 2500 6.7 pickup with 44k. And this is the system all dealers (and the factory) use to confirm the repair coverage.

BASIC 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
POWERTRAIN 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
DIESEL ENGINE 60 Months or 100,000 miles 0 September 6, 2013 Expired (Time)
PERFORATION 60 Months or 100,000 miles 0 September 6, 2013 Expired (Time)
EMISSIONS 60 Months or 50,000 miles 0 September 6, 2013 Expired (Time)
ADJUSTMENT 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
AIR CONDITIONING 36 Months or 36,000 miles 0 September 6, 2011 Expired (Time)
EXTENDED FEDERAL EMISSIONS 60 Months or 50,000 miles 0 September 6, 2013 Expired (Time)

Which is pretty much what the dealer showed me.

 

[DonFitzwater]

Ok, I'm a bit of a simpleton but if the owners manual that came with the truck states 8/80......................................WTF? Data on web pages can be changed at any time but pages in books cannot. Think about that!

 

[xcc_rider]

X2 ^
Dodge sent me a letter increasing the items covered by my emissions warranty to comply with some unseen info and informed me that it superceeded the info in the warranty booklet.
If there's no such letter regarding the emissions warranty info in the booklet then its written in stone. They're just trying to stonewall you into giving up. Personally I think its time to open a case on it, get the official ruling and then contact a lawer to see what your options are.

They tried the same crap on me over the first scheduled egr service that's covered here in Kalyforrnya. Absolute refusal to cover it even after all the supporting documentation from the owners manual and warranty booklet was given to them. Opened a case file on it, handed them my lawers card and directed them to communicate thru him until the issue was resolved. I got a call later in the day from the dealer stating the work would be covered and completed the next morning. Picked it up from a very PO'd service dept and never went back.

Sometimes a little finess works, other times you need a BFH...

 

[Newt]

The corporation has made it very simple for the dealers and consumers the vin is entered and the coverages pop up. No question this protects all involved-dealer,corporation,and consumer.

 

[TCDiesel]

Quote Originally Posted by Bob4x4 View Post

The corporation has made it very simple for the dealers and consumers the vin is entered and the coverages pop up. No question this protects all involved-dealer,corporation,and consumer.(Quote)


"The liberties of our country, the freedom of our civil Constitution, are worth defending at all hazards; and it is our duty to defend them against all attacks." (Quote)

So do you think it means regardless of poor decisions individuals make is correct, So Justice and understanding do not apply? Let see he drove it like a raped ape Why? BC he listen to the social networks understanding of what to do!!!! I hear this statement all the time if something is wrong BEAT the heck out of it... THEN CONTACT AND EXPERT ON THE PROBLEM, maybe the excessive heat had something to do with its failure when it was clearly malfunctioning I'm sure Sag2 and BOB4x4 will agree with this if, something is wrong driving the heck out of it is not going to repair it in most cases. Investigate the matter then proceed with the proper direction. Now if the OP called Me I would have instructed him that the gelled fuel had nothing to do with the emission problem, see if you can get it to run then take it easy and try and make it to the nearest facility for repairs...07.5-12 DPF cannot take extreme heat for long periods of time before they fail, 2013+ are more heat friendly and take 500-800* more heat then the previous model, 07.5 can take up to 1200* for x amount of time, long periods of heat above this is going to cause its failure.

Take your pick listen to someone that's and expert, or listen to the social network, Now here's were the Civil Constitution Applies... You get to chose with free will

Nothing wrong with humans sharing knowledge with others on the social network, In fact I encourage and support it, But when it comes to serious and costly decision(s) use it only as a touch tone only, Following it may cost $$$$ in repairs and heartache. I know it hard to fine creditable info in todays world so be careful.

 

[xcc_rider]

Just alittle clarification is needed, first his quoted statement you included was from his sig line not in his reply to the quoted post in his posting. His reply was the roll eyes icon. So that portion of uyour post is irrelevant.

Second is what is your definition of "driving it like a raped ape" and what is his. He stated he drove it again at 80 mph to try and clear the dpf and that's when the incremental dpf % full messages began to show. At that time he drove it home and responded appropriately to the situation.
The "service" message had nothing to do with the dpf but probably did have something to do with fuel gelling and low fuel pressure.
Yes, driving it hard or towing heavy during either of those times does nothing to help a fully functioning system perform a successful regen event.

Lastly, the ecm controls the regen event based on several sensor readings including the o2, pre and post dpf temp sensors. This control logic is based on a normal range of soot load in the dpf. If an abnormal amount of soot is being created by a failed or malfunctioning component then you can/will get an uncontrolled regen and possibly crack/melt the dpf substrate. (The ecm will terminate the active regen event at the high temp reading, but once a "burn" is initiated it can only end when there is no air, fuel or temperatures are reduced below the ignition point. With excessive soot creation/loading, excessive temperature and O2 you can get a self sustained "burn" (uncontrolled regen) and damage the dpf substrate.
Here's where I'm going with this, IF a emissions warranted component fails/malfunctions (covered sensors, turbo etc) and causes damage to another component (dpf), said component is then also repaired under the emissions warranty. SO, if he has supporting documentation that the warranty is for 8/80k the above repairs are to be paid for by the manufacturer regardless of what the manufacturers computer system says.
The key here is why they replaced the pre and post dpf temp sensors and if they truly found the root cause of the overtemperature event or just threw parts at it. If the latter then the owner/consumer will have another event (that Ram claims to be out of coverage) and incur more costs.

So it was only 3k to fix. I don't know about the OP but if I had 3k to blow it wouldn't be on repairs that should be covered by the manufacturer.

 

[TCDiesel]

Your logic is flawed, Example: You are puking coolant, So just drive it until it stops puking? Hmmmm of course it will stop puking when theirs no more coolant, how much engine damage did you cause? its extreme case but it illustrates My point, Unless you absolutely know the cause, if you listen to what some or whats popular you should excise caution. Warranty IS entirely different can of worms, By the way anyone with WITech or dealership could have performed an Aggressive Regen 20-40 minutes to determine the systems health, under controlled circumstances, probably saving the OP the $3K.

 

[pcarlson]

First, is the class action lawsuit for 2007.5-2009 Dodge Ram 6.7 dpf still going on? If so put your name on it.

Second, the emissions statement of 5/50,000, although accurate, is only part "a" and is missing part b. Part A for federal emissions is 5/50 and part B is 8/80 but only covers three things under part B, all catalysts, pcm, and tcm.

This information is right from the ram webstite under owner/warranty. It is also the same in my warranty book. Legally, to change warranty terms written notice (if not public notice) has to be sent to owners.

Either way Ram will fight tooth and nail to deny coverage. Good luck.