Customer Satisfication

[BlowinBlackSmoke]

Last week my dad went to breakfast and on the way back from there his 2004 cummins quit, just flat out quit running. He is not the kind of guy to pop the hood to see what was going on so he called up the dealer from where he purchased the truck and had them come and tow it to there shop. Later in the day he was told the lift pump went out in it. We searched high and low and no body had a one to match anywhere in the world. The next day we get a call from the dealer saying they have one in Texas at the plant so my dad said get it overnighted so he could use his truck because he needed it for a trucking job to Florida the next day so if the part was overnighted it would have been there and out in in time and everything would have been great although the next day we get a call from the dealer saying someone screwed up and it wont be there for two days, so my dad called Chrystler support line and told them whats up, they pretty much said who cares get over it, so that ****** him off pretty good so the next thing i find out from him is that he traded his cummins in for a 2005 duramax!( Im still sporting the 300,000 mile 1997 turbo diesel though) I really think Dodge should help there customers more than they did, the dodge dealer didn't even offer a replacement for the time being whether it be new or used. His truck with 110,000 miles on it since he bought last jan. 04 and its been in the shop for warranty work more than 9 times so that didn't help either and everytime its like pulling teeth to get anything done with those guys. For the record those new Dura****s are rough rides and they are really dummy proof!!! long live the 2nd generations!

 

[Big_H316]

If they said they found one here in TX he got extremely lucky. Dodge told me when I ordered my lift pump that STAR would not let any dealerships stock these new LP's. It took me a week to get mine. As far as trading in my Cummins for a Duraturd..... NEVER.

 

[DWMeyer]

The more I read about DC Customer Support the more I regret buying one! Mine has had no problems but it only has 1600 miles on it. I have have had Fords and Chevy oil burners prior to this and if Chevy had a solid front axle rather than the garbage IFS I would still have one. I love the Cummins but the truth of the matter is the Duramax is not a garbage engine. I have a lot of friends who drive them and no problems except my best friend (his first oil burner) who decided not to change his fuel filter for 48k! He ruined the injectors and never used any fuel supplements AND always bought his fuel at the cheapest place he could find!



Does DC even care what Dodge consumers think---I own another DC product and on that product line they go the extra mile. Funny how one company has different ways of dealing with customers depending on the nameplate on the front!!

 

[joeyou]

This is not good.

 

[DavidC]

This is not good.

Chrysler has gotten a pretty big head lately. I for one will never purchase another Chrysler vehicle again after the **it they put me through. If they keep this attitude hopefully they will file bankruptcy. They have lost any support or recommendations I would ever make for them.



Dave

 

[Eric_77]

Well I have been treated pretty good here.



But (knew that was coming didn't ya)



I had to have transmission work done, took in around 35,000 miles dealer could not find problem( here is link ) Well they found it at about 48,000 now the powertrain warranty is 7/70 but with $100 deduct after 3/36 well I was inside 3/36 when I brought it in the first time, plus I bought a 5/100 $0 deduct extended warranty. Told sorry the extendedd warranty only applies when the basic warranty runs out, okay fine the basic 3/36 $0 deduct warranty had expired put it on the extended warranty, nope powertrain warranty was still in effect pay $100

 

[SGBARRACUDA]

Chrysler has gotten a pretty big head lately. I for one will never purchase another Chrysler vehicle again after the **it they put me through. If they keep this attitude hopefully they will file bankruptcy. They have lost any support or recommendations I would ever make for them.



Dave

I agree 100 percent. I have always supported Ma Mopar even thru the bad years,k-cars ugly, truck era 72-93, even thru the sorry 72 -79 full time 4x4 front axles that would eat hub assem. sometimes at high speed causing more than a few wrecks. Have always owned and drove and raced IE: SGBARRACUDA . But in light of the "I don't give a crap" attatude I have gotten from DC. I think I have bought my last Mopar. I really feel like the merger between Daimlier and Mopar is proving to be a bad marriage.

 

[EBottema]

live the 2nd generations!

I've got to second that



Anyways, serves Dodge right, I hate to see him get the DuraCracks but Dodge customer service just plain sucks. They don't care and I hope one day it bites them in the behind.

 

[BlowinBlackSmoke]

I take it im not the only one that has been having problems with DC!

 

[Ram4Sam]

Changing brands won't help...

Changing brands just because of poor service is probably not going to change anything. Chrysler is no different than Ford or GM when it comes to standing behind their products. It's pretty sad the way these big companies do business.



Sam

 

[TFucili]

Grass is always greener...

Changing brands just because of poor service is probably not going to change anything. Chrysler is no different than Ford or GM when it comes to standing behind their products. It's pretty sad the way these big companies do business.



Sam

EXACTLY!!!!! I just got done with a Lemon Law proceeding with General Motors. If you think you're going to be treated any better with them or Ford, you are delusional. Been there, done that. Sadly, they all offer pitiful customer service. Buy what you like and hope for the best. I wish the Japanese would jump into the HD market and open up a big 'ol can of whoop-***. That MAY wake the Sad Three up.

 

[JCleary]

I'm not sure I follow.



The truck has 110k miles. Clearly out of warranty. So, DC doesn't have the part.



There are other options, Fass, Airdog, whatever. I just don't see what the big deal is.



Most (not all) of the techs at today's auto repair facilities are not mechanics at all, in the traditional sense. They can't fix anything, they just know how to swap out parts.



And therein lies the problem. If the dealers stocked the items, then mechanics would be swapping out lift pumps all the time, thinking that the lift pump is the problem when it's actually something else. It's just DC protecting their assets. Same thing with injectors.



With the cost of replacement parts on these things, I'm happy so see some controls as to who gets them. It keeps out next Dodge Ram's price in line.



Also, the stories of excessive warranty repairs are much less prevalent on Dodge sites than Ford or Chevy sites. In fact, my buddy's father's D-max tossed an injector the other day, they're having to replace all 8.



My father's 2001 Mercedes Benz S500 was in the shop for a total of 4 months out of the first year. It had an intermittent electrical bug that would render the throttle unresponsive until the car was re-started. This would happen while on the freeway, while merging, at a red light, etc. Very dangerous. DC bought the car back and sold him a 2002 S500 at a HUGE discount. DC bought back a $90k vehicle, and sold another one below invoice to my father. They do stand behind their product and their customers if there's a real problem. It just needs to be properly diagnosed first.



No flaming here, just voicing my opinion.

 

[HOBrian]

[QUOTEAnyways, serves Dodge right, I hate to see him get the DuraCracks but Dodge customer service just plain sucks. They don't care and I hope one day it bites them in the behind. [/QUOTE]



AMEN

 

[SGBARRACUDA]

I'm not sure I follow.



The truck has 110k miles. Clearly out of warranty. So, DC doesn't have the part.



There are other options, Fass, Airdog, whatever. I just don't see what the big deal is.



Most (not all) of the techs at today's auto repair facilities are not mechanics at all, in the traditional sense. They can't fix anything, they just know how to swap out parts.



And therein lies the problem. If the dealers stocked the items, then mechanics would be swapping out lift pumps all the time, thinking that the lift pump is the problem when it's actually something else. It's just DC protecting their assets. Same thing with injectors.



With the cost of replacement parts on these things, I'm happy so see some controls as to who gets them. It keeps out next Dodge Ram's price in line.



Also, the stories of excessive warranty repairs are much less prevalent on Dodge sites than Ford or Chevy sites. In fact, my buddy's father's D-max tossed an injector the other day, they're having to replace all 8.



My father's 2001 Mercedes Benz S500 was in the shop for a total of 4 months out of the first year. It had an intermittent electrical bug that would render the throttle unresponsive until the car was re-started. This would happen while on the freeway, while merging, at a red light, etc. Very dangerous. DC bought the car back and sold him a 2002 S500 at a HUGE discount. DC bought back a $90k vehicle, and sold another one below invoice to my father. They do stand behind their product and their customers if there's a real problem. It just needs to be properly diagnosed first.



No flaming here, just voicing my opinion.

Well I'm glad they made ONE customer happy, Lets see thats One happy and how many not happy? Cast your votes, I've been tring for a month just to get an appointment with the area rep, just to plead my case, so far no appointment. It's all about customer satifaction period!!!! Ford or GM may or maynot be better. But I KNOW what I've got with DC!! zero, nadda,zelch

 

[DavidC]

DC should be able to give a Mercedes owner a break. After all DC has saved alot of money not backing up us low life Dodge owners.

SGBARRACDA, the last time I saw a Chrysler rep. he was in a cubicle talking to a Dodge owner on the phone with a language book in his hand. His responses were no,nein,nitz,nada,niet. Whats in your garage?.



Dave

 

[SGBARRACUDA]

DC should be able to give a Mercedes owner a break. After all DC has saved alot of money not backing up us low life Dodge owners.

SGBARRACDA, the last time I saw a Chrysler rep. he was in a cubicle talking to a Dodge owner on the phone with a language book in his hand. His responses were no,nein,nitz,nada,niet. Whats in your garage?.



Dave

Well at least you put a smile on my face, Thats more than I got out of DC. Thanks