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Dealer left out ATF......!!!!

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I recently had a Sun Coast torque converter, valve body, and shift kit put in my '01 4WD with Automatic Trans. I had this done at a Dodge dealership. After they completed the work I drove the truck home and over the course of a week I drove it almost 300 miles with about 200 of it at 65+ on the freeway and the rest just city driving, but also a little bit in 4WD in the snow/ice for one day.

Everything seemed to be O. K. , but being the kind of guy who likes to check fluid levels and such... . I decided to check the ATF level and was shocked to see that it barely touched the bottom of the dip stick!!! It took 2 full QUARTS to bring it up to the normal level.

My idea of what happened is this: the mechanic who installed the Sun Coast parts had to do a "pan drop" after the initial installation in order to make final adjustments. I think he forgot to top off the ATF after re-installing the pan. Would that make sense with it being 2 qts. low?

Needless to say, I called the dealership and told my service advisor the story and to "go on record" in case my transmission fails in the near future. The service advisor told me there should be no damage to the transmission because there is a "limp mode" programmed into the truck's computer to safeguard against things like the transmission losing its fluid and that when it goes into this "limp mode" the truck will still drive, but will only go about 30 mph. This did not happen, so he says I have no possibility of any transmission damage.

Have you ever heard of this or is the service writer trying to cover his mechanic's A$$?

At this point, everything seems to be working fine. I use AMS/OIL ATF, and I am thinking this may have lessened my potential damages.

Any thoughts?
 
Jim,

At the very least, I would have them change the fluid and filter making sure I was standing there when the pan came off to look for signs of damage/debris in the pan.

It probably did no damage, but for piece-of-mind, I'd make them check. JMHO



Good Luck.
 
Limp mode for the transmission, LMAO, The only thing limp is the dealer. :{



I don't think anything was hurt as long as the transmission didn't slip, but AT the very least do what shovelhead said. Don't forget your receipt of what they done for proof just in case something does go wrong.



Ron
 
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The transmission being 2 quarts low isn't much different than the ENGINE getting 2 quarts low - not really a GOOD thing, but hardly catastrophic! There's VERY little liklihood of damage, and *I* suspect that they DID fill the transmission, but there was an air cushion left in the TC from the switch, and fluid didn't completely fill it until the truck had been running a few minutes, and AFTER the refill had already been done.



It's not uncommon for TCs to have bad seals, and after sitting overnite or longer, the fluid will gradually leak back into the transmission's pan. Next morning, it may take a couple of minutes for the transmission fluid pump to refill the TC - and you MAY not even have enough fluid in the TC to move the vehicle until it does...



Rest easy - 2 quarts under the conditions you describe, is NOTHING to worry about!;)
 
Dealerships... . :{ :{ aghhhhh.....





Get this one



Bought my first dodge in 98 and immeadiately took off on a bonzai business trip to the bay area. Got the buis finished and turned around and headed home to finish the over 24 hour trip. Around the 22 hour mark "FLAT TIRE" no problem, pull over and swap wheels. YEAH! whenever you think its no prob it turns into a headache. It seems that when the dealership (my good buddies) had another tire company put on wheels and tires. Alum rims and nice muds, whell this is where the ball was dropped. So back to HOUR 22 along 101 hwy trying to fix the flat . Lug wrench will not fit the key socket, no thin walled socket to fit the other lugs!!!!! Can you believe it, of course I realize this after the spare is on the ground and I am soaking wet. So... to the cell phone I go :Dealership closed, get a tow on the way. 1 hr to the Dealership to explain why I am about to burn a bearing. We pull into the dealer and are greeted with "HOWZ THE NEW TRUCK" , that poor fellow is no longer of this earth. I stomp my way into the managers office and was told that it was not their fault and that I should be angry at the tire company! Thats it "GET THE OWNER". 10 minutes go by it seems about a half n hour. What seems to be the problem sir. You know da*$ well what the problem is, I know exactly what you have been doing for the past 10 minutes. Well what do you want us to do about it . First you could cop to your $#@! up, second you could apologise for the whole ordeal and third if you dont want a mark against your five star rating, youll get me home so I can get some sleep, pay the tow and fix the truck! You can drop it off when you are done!



Has any one else burnt a bearing just reading this?



If so submit your claim back to me and ill straighten it right out at the still intact five star dodge dealer.
 
Thanks for your responses and reassurances, guys. I had a feeling that since I did not feel anything unusual going on that I likely had no damage, but it still frosts me that some hot shot expert transmission mechanic got my money and wasn't thorough enough to recheck the fluid level following HIS test drive.

I am probably going to be adding some power upgrades this spring. Do any of you know of a really good shop that is within a couple of hours of Reno?
 
Not to be a smart ***, but did you check the transmission while in Netrual or Drive. I checked mine in Drive once and was two quarts low when I took it into the dealer after they worked on it. It has to be checked in netrual.



Bill D
 
Diesel Dynamics

Originally posted by Jim Ross

Do any of you know of a really good shop that is within a couple of hours of Reno?



I'm not sure on the exact time frame however, Diesel Dynamics is located in Las Vegas, NV. Ok, how about, "several" hours. :D
 
Bill,

Yes, I knew enough to check the fluid level with the transmission warm, engine running in Neutral... . but thanks for the note.

As to the reply on the Las Vegas shop... . LV is a good 8 hr drive from Reno, I was sort of hoping to find something closer... perhaps Sacto (2 hrs away) or someplace else in N. Cal. within a few (2,3,4,?) hrs drive from Reno.

Thanks, Guys.
 
Some transmission shops will actually have you read the fluid level in drive after you have driven 8-10 miles to warm up the fluid good, then park on level ground and leave engine running, put it in all the gears, then set parking brake and chock wheels, then check fluid level. This is by far the most acurate way for fluid level.



Ron
 
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