Dealer Voided Differential Warranty

[Sled Puller]

Puff,
If everybody showed a little spine, it would not have to go that far.

Inform the Dealer in no uncertain terms this is unacceptable, and you will do what it takes to right the wrong. Go through the proper channels,and it will be fixed way before court.

John,
Have they put it in writing for you?

Mopar-Muscle,
I respectfully disagree with you. That is absolutely not the problem here. And won't be a problem. I won't vouch for your problems with other oils in different applications.
Gene

 

[Ramboy00]

John,
I posted awhile back about what a great dealer Bennett is. I was staying at an RV park in Kingsland and had to have my pinion seal replaced. They did the job, no questions asked. I also had been having intermittent trouble with my trip computer and cruise control. My dealer wouldn't do anything because they "couldn't duplicate the problem. " I told Bennett about the troubles and they replaced the trip computer and control module for the cruise control. They said "If I said it was bad, that was good enough for them. " I wasn't used to that level of service. They must have a new service manager. Probably because the last one was too good to the customer.
Phil

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'99 D3500, auto. ,2WD,3. 55 LSD, all options, Banks Power Pack w/K&N filter,DTT TC & VB, Mag-Hytec pan, '99 40ft. Alfa Gold Triple-slide 5'er
"Ignore your rights and they'll go away. "

 

[SmokinJoe]

Originally posted by PUFF:
What would be great is for the members of the TDR to contribute to a Legal Fee Fund that could be used to help people sue DC and the dealers. I say we do it, and I’ll be the first one to donate $50 to the fund.

Count me in. I may need to use it.


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2001. 5 QC 2500 White Sport 4x4 LWB ETC 5-Speed Anti-Spin 3. 54 Trailer Tow 241HD SLT+ Tan Leather(Mad Cow Disease) LT265/75R16E ARE Z Series Cap Bedrug ICI Nerfbars

 

[John]

Originally posted by jwgary:
... ... and getting that o-ring back in there?

F. Y. I. : the peripheral O-ring used to seal the Mag-Hytec differential cover to the differential sealing surface is captured within the groove (i. e. , it will not just pop out of the groove... Roy designed it this way). Don't ya just love aerospace machinists? #ad

 

[Skunk]

I find it interesting that the local dealer here installs Mag-Hytec and Amsoil all the time, and they don't consider it a warranty issue (and this is the same service manager that Brian Meadows has his issues with). If I can get them to accept the DDT VB & TC, I'd be sold...

P. S. Brian - now I'm the only one rattling down Tulane.


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Y2K Quad Cab SWB 4X4, White (aka: The "Iceberg"), Auto, 4. 10, Leather, Loaded, Line-X, KNAACK Crossbox, Smittybilt Nerfs, Mag-Hytec Diff & Trans Covers, BFG 295/75-16's, DC Bug Guard, Rancho 9000's.

 

[Sled Puller]

If they stick to this,get them to put in writing EXACTLY why the warranty was voided.

Amsoil INC. will then nail them if they say the oil caused it.

Roy should help out somehow too, I would expect.

A good DC Rep will make the Dealer look like an A$$. Because of what Steve said, the oil meets the specs and then some.
Where are you located? I would love to talk to these guys if you promise to bail me out of jail.

Gene

 

[BK]

John, here's the law (Magnuson-Moss Warranty Act) explained in plain english as written my SEMA, the org that backs the aftermarket parts industry.
This law is the one that protects you. Many dealers dont relize by saying what they said to you, was against the law. They have to prove that the mods you made caused the problem. Read the link, get the info...
http://www.sema.org/warranty/

Read it, learn the language, use it, and don't hesitate to use the contacts listed in the article to call action against this crappy dealer.

But remember...
At worst you may have to supply the tools(allen wrench and torque specs), o'ring (if needed) and oil that's in/on the axle. They only have the stuff to work on factory hardware and replace factory fluid.

Good luck,
Bob


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99 Dodge 2500 QC SLT 4x4,
Cummins ISB Diesel, Auto, 3. 54:1,
All towing options, Flame Red,
Warn Class III front hitch, Warn MM w/6klb Warn winch,
SmittyBuilt nerf/step Bars textured black,
Mag-Hytech rear Diff and transmission pans,
ARE Cap, rug bed liner, rear Reese Titan Class V.
LIBBA 255 - N2PZN - AMA 533720
http://www.tdr4x4.com/

[This message has been edited by bobk (edited 05-11-2001). ]

[This message has been edited by bobk (edited 05-11-2001). ]

 

[Sky]

This is a total crock, I was just at my dealer yesterday showing of my Mag-Hytech pans and they thouhgt it was cool and I asked him about warranty and he said "no that would be rediculas". First off write a letter to the BBB i have done this in the past and it gets results! If you bought a extended warranty and they wont honor it, get a pro rated refund of the warranty. Tell them to stick it where the sun dont shine. Dam i hate these stupid stories. Get real DC.

 

[Mundgyver]

Stand your ground. They have to prove the warranty issue. I would imagin that if you look at their parts counter you will see alot of after market stuff sold there for alot of rig. Ask them if all those extras they sell, void the warranty on the rigs they put them on???

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Mundgyver : 2001 - 2500 QuadCab 4x4 139"WB, DK. Garnet Red Pearl Coat, Agate Inerior, Leather w/heat power adj both sides, 5. 9L HO 245Hp, 6 spd HD Manual, 3. 54 Axle, 21 Mpg Avg in town 24 Mpg Hw, OverHead Trip Computer/AntiTheft System, Mopar Tow Group Package. Add-on = EZ-Box=Haulin Butt, AMSOIL, PIAA SuperWhite 9004 HL's, Acrilic Black bug deflectors, Under Hood Full Radiator Bug&Gravel Screen, Cummins Exhaust Brake, Agate Dash Cover, AutoMeter SportComp Exhaust Gas/Boost/Oil Temp, Passport 7500 Detector, Garmen GPS III+, B&W Turnover Ball Model 1394R, LineX Bed Liner over the rails, Westin Step bars LineX coated. E-Mail at res02cke@gte.net -Working on the rest of the goodies as I can afford it.

 

[Mopar-muscle]

MGM , being an amsoil dealer i wouldn't expect you to agree with me nor are all synthetics the same .

but with what i went thru , and this seems to be a MOBIL thing as i dropped 24 bucks for 4 qts of their synthetic gear lube to put in my freshly rebuilt 4 speed in my 69 superbee , thought i would give them the benifit of the doubt , and had it leak between a light press fit of 2 steel parts , the case and the counter gear shaft and also thru the reverse light switch .

i'll pass on the synthetics and just keep changing out my fossil based oil .

 

[David_VT]

Been thinking about this one all weekend.

Does your state have a lemon law?

Any chance this dealership is trying to skirt the law by cutting you off??

There is something going on and I just can't believe it is only the synthetic oil B. S.

 

[John Berger]

I have a new seal in hand and will be getting it installed by a competent Chrysler dealer tomorrow. The process I initiated still must be followed through. I will submit my truck for inspection next week. If it stops leaking with the new seal, that will be that. If it doesn't stop leaking then I know I have another problem. The bottom line is I have to finish this process to avoid a red flag on any remaining differential warranty work I may need in the future. I'll be out about a hundred and a quarter and I can live with that, being that the alternative is to let the local clowns put a wrench to my truck. That just ain't gonna happen again. It required two repair attempts to get the tailshaft housing seal right last week. Those were numbers 3 and 4, both in the same week. Do I like this solution, yes and no. Yes, because I have control over the situation, no because I believe that a signed contract should be honored without having to jump through hoops. The other reason I don't want to put this off any longer than I have to is that I don't want that new pinion yoke to be damaged by a bad seal. That would just start the same problem all over again. I've had quite a bit of advice on this matter and I truly appreciate all of it. Know this: the advice is going to be put to good use. The owner and I are both members of the local Chamber of Commerce and I will pursue a local remedy. I'm in the early stages of running my own photography business. I won't get very far if I treat my customers the way I've been treated. Thanks again to everyone.

John

[This message has been edited by John Berger (edited 05-15-2001). ]

 

[John Berger]

Update: The new seal was put in this morning. The attitude and demeanor of the service personnel at Carl Gregory Dodge was very welcome. The old seal looked pretty chewed up where the RTV like coating runs around the seal. There was also a small hole in the rubber that the mechanic said he did not cause while removing the old seal. The yoke is fine as well. No more leak #ad
The mechanic also asked me if I had ever had the drive shaft balance checked. This is the kind of stuff that makes you feel comfortable with someone working on your vehicle. They're thinking about all of the possible causes for the problem. Next up: the dealer in denial, warranty that is. I've got a bad seal/bad install and the proof to back it up.



[This message has been edited by John Berger (edited 05-15-2001). ]

 

[TwoSlick]

John,

I've been an Amsoil dealer for over twenty years and this is one of the dumbest responses I've ever seen from a dealer.

Synthetic gear lubricants generally have excellent seal compatibility and actually help seals/gaskets last longer, by reducing fluid temps and deposit buildup around the lip of the seal. The hotter any elastomeric seal or gasket runs, the quicker it will dry out (due to crosslinking of the polymer chains) and shrink. I have installed Amsoil in dozens of older vehicles with any leakage problems.

The only way the MagnaTec cover could possibly cause a problem is if it results in an oil level inside the axle housing that is significantly higher than stock ... .

TooSlick



[This message has been edited by TwoSlick (edited 05-17-2001). ]

 

[John Berger]

Thanks for the info TwoSlick. As far as the fluid level in the Mag-Hytec, I am between the two lines, closer to the bottom line than the top line on the dipstick.

 

[fj40charles]

John,

I've replaced my rear pinion seal in the Toyota Land Cruisers and it was a no brainer.
I don't see how the bozos at the Dodge dealer could possibly manage to screw up the install? Did you get the right pinion seal? I've seen pinions seals leak because the wrong one (not original OEM) was installed. Not all pinion seals are created equal.

Charles

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2000 QC 2500 4x4 LWB ETC/DEE, Anti-Spin, 3. 54, Trailer Tow, Camper Special, DD1's, PS boost module, PS high idle kit, PS steel idler pulley, Autometer boost and EGT gauges, Westin nerf bars, Rhino Liner
*************************
My Toy

1969 Toyota Land Cruiser FJ40
350 TBI, Turbo 400, ARB lockers front/rear, 4 wheel power disk brakes, 4. 88 ring/pinion, 3 speed transfer case, full roll cage, Warn 8274, MRT 36 bolt beadlocks with Super Swamper Boggers (16x35x15), Saginaw Power steering, custom bumpers/fenders/nerf bars/skid plate, GM tilt steering column, 6 point roll cage, RCI racing seats with 5 point harness. Loves to be pulled behind the Dodge and pass the powerjokes going up hills.

 

[John Berger]

Charles, I have the seal that came off of the truck. It looks exactly like the NAPA seal that I purchased, minus the hole in the rubber lip and the chewed up appearance of the orange(RTV?) stripe. I just think they botched the install or the seal was bad and they didn't catch it. I have to take the copy of my repair order and the seal to the dealer today for them to see. They are going to end the dispute and he told me that if the seal was the problem, he would have no problem refunding the cost of the repair to me. We'll see how they decide to interpret the repair. I'm out a grand total of $84. 29, which is worth it, because I knew that I was right on the seal being the problem. It's good to have the evidence to back up the claim. Still pi$$es me off that they tried to scapegoat my high performance minded approach to my truck as the reason for the problem and not look at themselves as the potential cause.

[This message has been edited by John Berger (edited 05-16-2001). ]

 

[LarryM]

John, Sorry to get into this a little late. I'm sorry to hear of all the grief that you got from that crook. I don't know if you remember, I posted to you a couple of times when I was stationed at TRF there at the Subase. That dealeship tried to pack my shorts when I ordered my dually from them. When it came in they tried the old bait and switch maneuver. I turned the air blue in the showroom and left my truck there and ordered another one out of town. This guy is a BUM! Don't let him get away with this. It's absolutely incredible that they are pulling this warranty line on you for a cover and lubricant. John, be careful about this business about leaving your truck there for 48 hours. What do they need it to be there for that long. They will probably go over it with a fine tooth comb looking for stuff to pin on you, or some other shady deal. Watch them closely brother, I wouldn't trust them for anything. Again, I saw your truck a few times, and you have a great looking rig that you have taken meticulous care of and are obviously and rightly proud of, don't let them get you. Sorry to hear it, let us know how it turns out. Sorry for the long one, but this stuff just gets the fur up.

all the best Larry

 

[John Berger]

Hey Larry, I remember you. I think that dually you ordered sat on that lot for the better part of that entire year. He's not moving to many vehicles. I took the seal and my receipts to the dealer yesterday. I'm not counting on getting refunded. Their whole attitude there is one that is defensive and standoffish. As to the hole in the rubber lip, I was told that the mechanic at Carl Gregory caused that. Not his mechanic that put the seal on, but the guy that pulled the seal off. I didn't say much. I gave them every opportunity to do right and they took every opportunity to tell me that the situation was out of their hands and it was up to Chrysler. Read one of my earlier posts on this topic and you will see that what the guy told me on the phone and what he told me in person was completely different. My first call is the Better Business Bureau. I won't be surprised to find out that when they close the incident with Chrysler Contracts that a note is put on my account stating that I put a non-Chrysler seal on the truck. The service manager whined about that right in front of me.