Dealer Voided my ENTIRE vehicle warranty, HELP!!

[amsoilman]

The DEALER can't void warranty. D. C. has too. If so ask to have a sit down with the Factory Rep!

I agree with DPKetchum. Your warranty can only be voided by DC and it has to be in writing, directed to you!

 

[Saccowboy]

if he tapped the speed sensor and the odometer is also taken from the speed sensor? then for all the dealership knows he may have tweaked it so his truck would still be under warranty! that would void the whole truck warranty.

 

[macdaddy]

Hey Koop



The first thing to do is to get in writing with the dealer head on the stationary signed by the dealers service manager.



Then it's time to get an attorney. If it were me I would find about any criminal penalities you may be facing for removing the cat, you might want to end it right there and lick your wounds, because as Lightman said it is in fact a felony to (tamper with any pollution control device) on any vechical that meet federal emission standards.



I too am guilty for allot of bomb dropping on my 99 but with no cat at the time or EGR to alter I felt just losing the warranty was an acceptable risk.



Good Luck

Mac

 

[bgilbert]

LOL y-knot! Tell us how you really feel. I'm sure there's more to the story. Why not get an older truck to bomb? Of course I'm in the wrong forum so I'll just butt out...

 

[p-Bar]

Anybody got a service buddy that can run his VIN and see if they voided the warranty??? Help this guy out



P. S. after reading all the hi perf stuff these guys are putting on this seems kind of minor

 

[NLamke]

When I was looking into putting some 35's and a 2" leveling kit on my rig, the dealer that I bought it from said they would probably void my warranty. I spoke with another dealer, and they told me it would not void my warranty. Guess where I'm buying my next truck. Oh, and Y-Knot, you were OUT OF LINE posting the way you did. The topic CLEARLY says "HELP" if you had NO help to offer, then why did you post? Can't read? Or just to be an *****H@!*? Way to help your fellow member. And since you don't seem to get the idea of things, THAT was sarcasm!

 

[redfuelrules]

Why not loosen up

Just prior too showing up at the dealer... I can not think of one good reason why they (Dodge) should work fro free on anyones truck that has violated the terms of there warranty... I think most level-headed people would see things the same way, and take that into account before they do anything to jeopardies their new truck warranty... Some dealers are known for there rather long leave-way and others are know for their rather shot leave-way, this is too be expected... yet with all this, you willfully altered the vehicle and in-affect violated the terms of that warranty. For you it is too late, but for other out their how might be tempted to modify their trucks in a way that would put their warranty at risk, I say to you "Is it worth it"? Way to many make such modifications claiming they know about the warranty and even claim they will take responsibility for their actions should the need arise...

Hey y-knot, It wouldn't be fair to rip apart someone's writing if they were trying to express a useful and constructive opinion, but if you're going to preach the subtleties of fine-print simply in order to debase and criticize another member's genuine concern, then you have it coming to you. Learn how to spell.



Its probably fair to assume that Koop understands the implications associated with modifying his rig. He has every right to approach a dealer with his problem and, at the very least, be treated fairly. The dealer could have worked with him by trying to help determine what was wrong with his rig before arriving at the decision that his warranty should not be honored.



That's my . 02

 

[Tomeygun]

Anybody got a service buddy that can run his VIN and see if they voided the warranty??? Help this guy out



P. S. after reading all the hi perf stuff these guys are putting on this seems kind of minor

Yep, Me...



Koop: You can PM if you want I will run a check and see if they noted anything that I can see

 

[SHyans]

Hey y-knot, It wouldn't be fair to rip apart someone's writing if they were trying to express a useful and constructive opinion, but if you're going to preach the subtleties of fine-print simply in order to debase and criticize another member's genuine concern, then you have it coming to you. Learn how to spell

That's my . 02

Hee quined of loozes sum kreadabilitee weeth awl thoze spelleng missteaks dozent hee?

 

[bgilbert]

Civility guys!!! y-knot was just cutting through the bull and saying what some are too shy to say. Truth hurts. 'Gotta pay to play. ' 'I am my own warranty station. '

 

[RChamberlain]

my dealer said I could remove the cat but had to replace the hole pipe from the turbo to the muffler and I would not void my warrenty I havn't done it cuz I'am going to have to start dueing emissions

 

[TCDiesel]

I have Been down this Road Many Times,YOUR WARRANTY CAN ONLY BE VOIDED By DC,The dealer can only deny REPAIRS. When you purchase the vehicle you agree to arbitration. So if you wish to exercise this avenue you can at the losing parties expense ,Or what both parties agree to.

Take your vehicle to another dealer on Monday,Do not worry about the dealer remarks,generally even if the rep gets a copy of the dealer remarks he or she won"t waste there time investigating until the vehicle is back with at some other dealer with a request to deny repairs. I have been handed paper work with the statement from dealers(THIS ------- VOIDS ALL VEHICLE WARRANTIES). One time it was because the owner had mudders on the vehicle. It"s a fear tactic that dealers use just to get rid of you.



These are the reasons DC or any other Manufacturer will void you warranty



1 Race equipment. Or race with it.

2 odometer tampering

3 abuse



I know of one case the owner was mentioning how he was racing with his truck at the track at the dealership when the Rep was their voided his warranty on the spot.

I don"t know the all the facts but at this time I will give you the benefit of being turthfull.



Build a good relationship with a Mods friendly dealership generally this pays off,T&C has Many Mod friendly dealership Here in the Metro area,unfortunately DC is Much harder on the the dealers then GM and Ford,Many dealers purchase from us since we are a master distributor for Banks, and items in stock. DC customers service as far as mods GO is appalling

On edit Come Visit us at the Auto show This week until 3/20/05

We are on the second Level ,Next to the Superstore.

 

[MMotschman]

It is against the law to void a warrenty based on a vehicle modification. The Magnuson-Moss Warranty Act prohibts it. they only thing they can do is void your warrenty on a particular part if they can prove in writing that the modification caused the malfunction. For example I have a bunch of mods which void parts of the drivtrain and engine warrenties but rewcently I had window regulator go bad and they replaced it under warrenty. the point is they can't void a warrenty for the lights if the mod had nothing to do with them.



here's link for some reading about it

http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm

 

[juicedcummins]

Take a pill y-not!

 

[IC Smoke]

woah fellas, yeah its crap they are messing with you so go to a differnt dealer!

These are the reasons DC or any other Manufacturer will void you warranty



1 Race equipment. Or race with it.

2 odometer tampering

3 abuse

what is abuse? (not a smash or anything like that) what justifies the dealership to say what is abuse and what isnt? So if you have a 5th wheel in the bed, plow brackets, and gauges does that mean that you abused it or USED it? I dont know about the rest of you but I bought the truck for the same reason trucks were invented... to USE!! I dont pu**y the truck one bit. If I get a scratch OH WELL its a TRUCK. Sorry to rant but I just HATE seeing a cummins being a parking-lot cruising queen! AHHH I guess its fine if its the Kelderman truck or something like that but come on! a dealership cant say whats use and whats abuse! I know plenty of CTD's running around that are USED not ABUSED but they might look ABUSED from the dents/scrapes/broken parts from everyday USE... If you want to haul something and look good BUY A SUV and a trailer!

If you pay $30,000-$50,000 for a truck from that dealer they better kiss your rear IMO!



anyways im done hahah

BOMB ON BROTHER!



Ian

 

[sag2]

If you want to know what they can legally do, read your warranty book in the glove box. On page 14 it says tampering with the odometer system WILL void the (entire) warranty. Page 17 says tampering with the emissions system will void the emissions warranty. Page 18 says they can restrict the warranty, and that is what they apparently have done. If you want to know what to do now, see page 37 and beyond.

Before you go make a big deal out of it, remember you violated a federal law with the cat removal. If I were you, I would contact DC and explain calmly your side. I believe they will agree with you, but most likely they will leave the restriction (or partial restriction) in place so they will have to be notified BEFORE any repairs are authorized. If they think you might have compromised the odometer system, you are out of luck period. Keep in mind odometer tampering is also a federal offense. You will also have to sign a federal odometer statement saying the mileage may not be accurate. Also if you sell it to a dealer and don't tell them, they (and then you) will be sued if it is not disclosed. So again, I would be very polite in what ever you do. And remember this is a public forum where you admitted the tampering for all to see.

Not arguing the decision, just trying to cut through the clutter to the facts.

 

[PHeadings]

I would have to ask myself, why you would modify your truck in any way if your wife didn't like loud noises and road in the truck. You chop your exaughst, pulled the silencer ring , added a hand full of power boxes and she told you its too loud. So you posted a thread a few weeks back saying your selling all your goodies and the wife still thinks the truck is too loud. With all the cars in your post, it seems you have more money than know what to do with it. I would suggest just buying another truck!

I am my trucks service station

PS- What happened to your Beta testers for the Auto Valve Body?

 

[amsoilman]

:--) Here is the story. I brought my truck into Avondale Dodge because it was getting very noisy. When the service writer told me to come down and pick it up, I asked him what they found, he noted they found nothing wrong with it. So I went down and explained to him that the truck was VERY noisy and to get a new one next to it so that he could here the difference. He said he would have the tech look at it again. So I get a call the next morning saying that they found nothing wrong with the truck and that my warranty is void. Not just the motor or powertrain, but the entire truck. . The reason? Well I had a torque locker in the truck for awhile and I had to tap into the speed sensor wires. They said that voided my warranty, and because the truck had the cat removed. These are their only basis for cancelling my warranty. This is BULLS***. So where do I go from here, I am beyond mad. The truck only has 18,000 miles on it.

I'm going to ask once more... ... ... ... ... ... ... ... ... ... ... ..... Did you get a letter from DC stateing the warranty was null and void? If not, the warranty is NOT VOID!



Wayne

amsoilman

 

[tschwab]

my dealer said I could remove the cat but had to replace the hole pipe from the turbo to the muffler and I would not void my warrenty I havn't done it cuz I'am going to have to start dueing emissions

Your dealer is a fool, it is a federal offense to remove the CAT.

 

[tschwab]

If you want to know what they can legally do, read your warranty book in the glove box. On page 14 it says tampering with the odometer system WILL void the (entire) warranty. Page 17 says tampering with the emissions system will void the emissions warranty. Page 18 says they can restrict the warranty, and that is what they apparently have done. If you want to know what to do now, see page 37 and beyond.

Before you go make a big deal out of it, remember you violated a federal law with the cat removal. If I were you, I would contact DC and explain calmly your side. I believe they will agree with you, but most likely they will leave the restriction (or partial restriction) in place so they will have to be notified BEFORE any repairs are authorized. If they think you might have compromised the odometer system, you are out of luck period. Keep in mind odometer tampering is also a federal offense. You will also have to sign a federal odometer statement saying the mileage may not be accurate. Also if you sell it to a dealer and don't tell them, they (and then you) will be sued if it is not disclosed. So again, I would be very polite in what ever you do. And remember this is a public forum where you admitted the tampering for all to see.

Not arguing the decision, just trying to cut through the clutter to the facts.

DITTO what he said. I am glad DC voided the warranty, if you think about it, it is crap like this that makes these trucks continually increase in price, the more erroneous warrantee repairs DC does (due to mods, etc) THE MORE IT COSTS US ALL when we go in for service or to purchase a new truck. Lighten up on Y-Knot, I happen to agree with him.