Dealer wouldn't do RRT Re-Flash

[jimnance]

I stopped by the Dodge Dealer, Lithia Dodge, that I purchased my truck from and asked them to do the RRT reflash on the ECM. They refused.



They said the RRT only applies to new trucks yet to be delivered to customers. They claim that Dodge will not pay them to reflash a truck already in the customers hands unless it has a problem, IE: it throws a code.



Is this B. S. ? Do I have to wait until I'm on a long trip somewhere and the check engine light comes on??

 

[DPKetchum]

Yep thats BS. They can reflash any thats not been updated to the latest and greatest with no issues from Chrysler.

 

[captaindean]

Just had mine done yesterday at my dealer dodge will pay them 7/10 of an hour I cant really tell if it made any differance my truck never had any problems to start with find another dealer

 

[Bob4x4]

Yep thats BS. They can reflash any thats not been updated to the latest and greatest with no issues from Chrysler.

Easy there Dp

There is a statement in bold print that you may not be aware of... ... ...

Use of this labor operation included with this service action on vehicles other than those involved may be subject to charge back



It is always a legal issue when changing ecm or trans controller software,there must be justification(tsb or rrt). I am thinking that once this ware passes muster there may be a tsb issued to make it ok.



Bob

 

[DPKetchum]

If no tsb your probaby correct. I was understanding there was a TSB

 

[DPKetchum]

My friends 6. 7 recenty had a DPF and told latest flash done. Truck smoked. Went to another dealer with smoke complaint and told truck had latest software and was normal. Stopped by ANOTHER dealer yesterday and in conversation with a guy in service said some in inventory were now coming in to perform flash on them. Lets just check yours real quick. Said it had NEVER been flashed best he could tell and did it on the spot. My friend said SMOKE is gone on way home and fixing to hook to his moble lab and head to Kentucky. He'll tell me if he notices any thing else.

 

[captaindean]

My dealer did have to put that I had a check engine light and code p245a

which was bs and he did quote a tsb# not sure of that though

 

[courierdog]

I had mine done on Tuesday, along with the EGR valve.
And yes the RRT clearly states for UNSOLD UNITS ONLY.
Since the reflash there is a slight improvement in overall operation.
I will post more as I have more information to share.

 

[Bob4x4]

I had mine done on Tuesday, along with the EGR valve.

And yes the RRT clearly states for UNSOLD UNITS ONLY.

Since the reflash there is a slight improvement in overall operation.

I will post more as I have more information to share.

Glad they finally took care of you.





Bob

 

[Sky]

What is the difference in the RRT and the AU?

 

[Bob4x4]

What is the difference in the RRT and the AU?

The rrt(rapid response transmittal) is the authority to perform the flash procedure. The AU is the suffix of the part # of the software.

The RRT is vin specific.



Bob

 

[jimnance]

I just seems crazy to me that Chrysler issues an RRT for unsold units, yet the truck I bought a week earlier has to wait until I have a problem. Hello ???? #@$%!

 

[Jeepstang]

Tell the people at the dealership that your check engine light came on and went off that may be enough for them to atleast get you in the door and hopefully they would be kind enough to do the flash for you. They will get paid for it. if needed make up something to the tune of my exhaust brake is making unusual noises and my friend has the same model truck and it does not make the same noise. Unfortuantly things like this may be needed to get it done after the truck was purchased.

 

[Bob4x4]

I just seems crazy to me that Chrysler issues an RRT for unsold units, yet the truck I bought a week earlier has to wait until I have a problem. Hello ???? #@$%!

If you have a good rapport with the dealer(service dept) it will not be an issue. Too many members here and on other boards seem to make the dealer out to be an adversary instead of an ali The policies for the dealers from corporate dictate how the dealer will get paid. The dealer can not step too far out of bounds to keep a good relationship with coroprate or the customer. Good customers will get taken care of in most cases. In other words... ... . make friends with a tech.

The other thing is the rrt is vin specific... ..... this means if yours was on the list before being sold it still is after the sale. The vin # can be run through D/C and it will still show that it is to be done.







Bob

 

[courierdog]

I agree with Bob, I have a working truck and the Service Department is part of the team to keep it on the road earning money. I have never missed a delivery and with the new AU reflash the truck is beginning to behave like it did before Rev A and before all the Cat Full messages. I never experienced limp mode. I now have 48 K on the odometer. I do not for a moment regret choosing the 6. 7 and my choice of dealer.

 

[Wolfy]

If you have a good rapport with the dealer(service dept) it will not be an issue. Too many members here and on other boards seem to make the dealer out to be an adversary instead of an ali The policies for the dealers from corporate dictate how the dealer will get paid. The dealer can not step too far out of bounds to keep a good relationship with coroprate or the customer. Good customers will get taken care of in most cases. In other words... ... . make friends with a tech.

The other thing is the rrt is vin specific... ..... this means if yours was on the list before being sold it still is after the sale. The vin # can be run through D/C and it will still show that it is to be done.

Bob

We seem to have some philosophical differences here. And a question about corporate integrity.



I am with Jimnance.



The whole story of the RRT includes a fact which suggests the situation is not quite as described by Bob above:



The service department is specifically instructed, in the RRT, NOT TO CONTACT owners of previously sold units EVEN IF THEIR VIN IS LISTED, regarding performing this flash. (Hello ???!!!) [Capitals used for emphasis,... not for volume ]



This seems a difficult policy to defend on moral grounds. The dealer may be a good guy in-the-middle, but it is hard not to see the company which issues such instruction as an "adversary" indeed. If they know (from the VIN list)that your rig needs a service which is available, and which they provide to the customer who buys the truck today, ... how is it acceptable that they deliberately/knowingly withold the service from you because you bought yours yesterday? It is certainly not a matter of an expired warranty.



It is very easy to see it as a matter of saving dollars by evading corporate responsibility/obligation to good-faith customers.



I would like to hear other explanations. (Here is a possibility, still unacceptable -- If the company sends notices to customers acknowledging "a problem" with these units, it thereby establishes that it "knows of" the problem, and sets itself up for a class-action (or other) lawsuit, should it fail to provide customers with what remedies are available. Tight-lips and sweeping-under-the-rug are less costly, if successfull, and the bottom line is too-frequently a priority above morality in today's corporate world.



Re. establishing rapport with a tech, to assure service which should be given as a matter of course: Why does not the purchase of a $50,000 vehicle "establish" that a relationship exists, within which the selling company will render service as required to insure the performance for which the customer has paid? Is such a customer required to jump through some additional special hoops to establish him/herself as a "good" customer? Does the purchase price not include the "good old boy" club card?



Just what is the procedure for "making friends with a tech", when the rig is new, and there has been zero reason to visit the service department , before this flash-need was known, ... and thus no opportunity to meet, know, or "make friends with" anyone in the (busy)service dept.



This is the case with my own purchase, as it sounds like it is for Jimnance, and doubtlessly for the perhaps hundreds of others whom the "Do not contact!" order is apparently deliberately intended to dodge. (Is THAT what the company name means?



Again, I would like to hear a more satisfactory explanation for such an order. Meanwhile I will be interested in finding out how many numbers on that VIN list are in the "don't tell"(previously sold) column.



How about some fair treatment simply because it is the right thing to do,... instead of because of "who you know"?



Sad that such a concept seems to have become "old-fashioned".

 

[Bob4x4]

We seem to have some philosophical differences here. And a question about corporate integrity.





































The whole story of the RRT includes a fact which suggests the situation is not quite as described by Bob above:



The service department is specifically instructed, in the RRT, NOT TO CONTACT owners of previously sold units EVEN IF THEIR VIN IS LISTED, regarding performing this flash. (Hello ???!!!) [Capitals used for emphasis,... not for volume ]

".

I have not seen any language that says what you suggest. Please show me that quote.

There atre 3 tsb's that address issues that are 6. 7 specific iirc

18-033-07 revision b flash

11-002007 dpf repair procedures

11-003-07 turbo repair procedures (coming soon)

Next month there will be a dvd sent to dealers and 6. 7 owners to provide technical info on the operation of the aftertreatment systems and mainennance.



In the middle of Sept Dodge started calling customers with repeat repairs to ensure customers concerns have been resolved to their satisfaction



There is more but I really don't like typing that much

Maybe this info will let you RELAX a bit and enjoy your new truck.



Bob

 

[Wolfy]

I have not seen any language that says what you suggest. Please show me that quote.

There atre 3 tsb's that address issues that are 6. 7 specific iirc

18-033-07 revision b flash

11-002007 dpf repair procedures

11-003-07 turbo repair procedures (coming soon)

Next month there will be a dvd sent to dealers and 6. 7 owners to provide technical info on the operation of the aftertreatment systems and mainennance.



In the middle of Sept Dodge started calling customers with repeat repairs to ensure customers concerns have been resolved to their satisfaction



There is more but I really don't like typing that much

Maybe this info will let you RELAX a bit and enjoy your new truck.



Bob

Bob,



A little careful reading should clear this up.



On the RRT, there is a "title" line giving the RRT number (07-037), followed by a line describing the soot issue.



The first section under this heading deals with the vehicles which are involved.



The last sentence in this section states what I posted. (This is just before the next section about symptoms. )



Internet communications between strangers always leave something to be desired when it comes to understanding one another.



I am unsure what your attitude is, but I am getting the impression that you are a bit impatient with those who would like to stay on top of some of the info that you seem to have relatively easy access to, ... but is next to impossible for many others to find.



Thank you for your concern, but despite not being in your "priviledged' position, I am relaxed.



My truck so far has been trouble free. I happen to be someone whose brain does not shut down when I relax. And when I have a heavy investment in a piece of equipment, I like to understand it. So I pay attention to what developments I become aware of regarding its care.



I come to TDR to learn about these rigs, and I am not averse to asking a pointed question or two when it is required to get the straightest scoop.



BTW, I appreciate the sharing you do here. Thank you for the heads up about the dvd,... I will look forward to receiving it. Sounds good.



When/if you find the statement on the RRT, which is as I have described it, ... I will be interested in your thoughts on why it is there.



Such interest and curiosity about these service issues should not be taken for up-tightness or obsession. I think it is intelligent and reasonable behaviour for anyone with one of these new-tech and expensive trucks, and I assume that is why most TDR members come here.



The bottom line regarding the RRT statement seems to be this:



Dodge evidently thinks certain VIN trucks should have the flash,. . or they wouldn't be instructing their dealers to apply it.



BUT, ... they specifically instruct their service techs not to inform owners of the listed numbers who have already taken delivery of their trucks.



Anyone who becomes aware of this, and doesn't find it "interesting" isn't paying attention. Whether-or-not one is on the VIN list seems the obvious concern. And if we find out, it apparently will not be because Dodge notifies us.



It shouldn't be hard to see that this policy raises a question. .



So I am asking it.



Simple enough, no?

 

[Sky]

IMO Wolfy you are never relaxed, you read to much into peoples posts. I know exactly what Bob is saying and it doesn't need to be analyzed and picked apart like you do to almost everybody. So I will say it as well relax a bit and enjoy life it may just lower your blood pressure a bit. Ok flame away and "quote" me on everything I said and write up a full page response.....

 

[Wolfy]

IMO Wolfy you are never relaxed, you read to much into peoples posts. I know exactly what Bob is saying and it doesn't need to be analyzed and picked apart like you do to almost everybody. So I will say it as well relax a bit and enjoy life it may just lower your blood pressure a bit. Ok flame away and "quote" me on everything I said and write up a full page response.....

No need for a page, or any flames.



Only the observation that your 'contribution' consists entirely of a personal critique, and says absolutely nothing about the topic under discussion.



Like they say, we all have opinions. Thanks for yours.