Diagnostic fee

[KATOOM]

What a joke this is turning out to be. My case manager at FCA said they are closing my case and I'd have to pursue anything from here out with the Dodge dealer directly (small claims court). Got every excuse from case manager saying "your trucks 20 yrs old, out of warranty, has modified fuel lines, and said she sees no wrongdoing on Dodges part". WOW... we'll see if I want to drag it to small claims just to prove a point now.

If you choose not to take them to ask in SC then I'd at least spend the next year finding any and all rating websites I could and let everyone know what this dealer has done. I'd also file a BBB complaint as well. Hopefully your CC company doesnt reject your dispute either...

 

[Wayne M.]

I recall a thread on here referring to a you tube video by a Ram tech, about a 4 gen air filter duct hack. Perhaps you can get him involved?

 

[BillBaker]

You'd mentioned that you had emailed some other dealers with your VIN asking if their was an in-tank conversion for you truck. How many replies did you get and how many said "Yes" and how many said "No"?

-Scott

Yes I got that. Point being the service manager at this particular Dodge is the one who sent me the pdf on the conversion showing it's for a 24 valve. Don't know what ammo they'd have against their own submission.

 

[Tractorat]

Since you did take your truck to them for a diagnosis I think they are due some kind of payment for their labor even though the diagnosis is wrong. But for that much money ? Im not a mech by any means. But it seems to me a condition of no fuel is pretty easy to pinpoint, is it not Katoom ? Just how many hours did it take them to come to that conclusion ? When I fixed my own cars (not diesel) back in the 60's, it was check "fuel, spark,air" and you should be able to pinpoint a problem to a certain degree. But should he have been able to first go to the IP and find no fuel ? And then to the LP and find no fuel ? And if they take on the job, isnt it up to them to be up to date on what they are working on if they are a dealer ? If they are not, should they not have disclosed that to you up front ?

In seattle we have a couple of investigative reporters who look into just this kind of issue then do a story on TV. Do they have the same thing where you live ?

 

[BillBaker]

Since you did take your truck to them for a diagnosis I think they are due some kind of payment for their labor even though the diagnosis is wrong. But for that much money ?

I took it to them and told them to check the fuel shutoff solenoid relay or fuse. I was 50 miles from home with no spares on me, thinking they would check and replace what was bad. Slight ignorance on my part for never having this issue and knowing the "fix" until Scott told me. Telling me I need an in tank fuel pump conversion is not what I went and waited 3 hours for.

 

[BillBaker]

I understand why FCA is stepping out of the picture. This isn't a Dodge specific issue it's a Dodge dealer specific issue... those who were involved at this particular Dodge.

 

[Tractorat]

They are truly incompetent. I think I might have a conversation with the owner about firing the tech who worked on the truck.

 

[BillBaker]

Perhaps behind closed doors FCA may be involved questioning this particular Dodge but we'd never know about it. This comes down to how this particular Dodge dealt with my truck. I'll likely pursue in small claims.

 

[BillBaker]

They are truly incompetent. I think I might have a conversation with the owner about firing the tech who worked on the truck.

Sure... I had to listen to 4 different people there tell me that their 30 yrs of experience diesel tech was correct and they believe him over me.

 

[BillBaker]

Since you did take your truck to them for a diagnosis I think they are due some kind of payment for their labor even though the diagnosis is wrong. But for that much money ? Im not a mech by any means. But it seems to me a condition of no fuel is pretty easy to pinpoint, is it not Katoom ? Just how many hours did it take them to come to that conclusion ? When I fixed my own cars (not diesel) back in the 60's, it was check "fuel, spark,air" and you should be able to pinpoint a problem to a certain degree. But should he have been able to first go to the IP and find no fuel ? And then to the LP and find no fuel ? And if they take on the job, isnt it up to them to be up to date on what they are working on if they are a dealer ? If they are not, should they not have disclosed that to you up front ?

In seattle we have a couple of investigative reporters who look into just this kind of issue then do a story on TV. Do they have the same thing where you live ?

Not sure, I'm 6 months new to Ga. Back home in Pa. they had a guy called "the watchdog". This guy was good. I need to do some research. Re: I did confirm outside in the parking lot with the mechanic that it was getting fuel to the IP (pushed on lift/transfer pump and on first push/prime we heard OFV squeak). Funny thing is as he's walking away he says " first thing I need to do is confirm it's getting fuel"

 

[Wayne M.]

Since you did take your truck to them for a diagnosis I think they are due some kind of payment for their labor even though the diagnosis is wrong.

I disagree. The customer shouldn’t be on the hook for returning to a truck that he basically started up right in front of them, which proved them dead wrong.
I bet a steak dinner that the dealer thought they had the customer by the short n curlies. Had him pinned on the mat.

 

[Wayne M.]

Perhaps behind closed doors FCA may be involved questioning this particular Dodge but we'd never know about it. This comes down to how this particular Dodge dealt with my truck. I'll likely pursue in small claims.

This issue is part a tech writing issue, and a dealer issue. It’s obvious this is a bad bulletin, and I bet that 30 year “tech” (ain’t no diesel mechanic!) never left the computer terminal next to his box. Probably had 15 minutes invested.

 

[BillBaker]

This issue is part a tech writing issue, and a dealer issue. It’s obvious this is a bad bulletin, and I bet that 30 year “tech” (ain’t no diesel mechanic!) never left the computer terminal next to his box. Probably had 15 minutes invested.

Totally agree BUT if you call any other Dodge dealer and ask for parts or service dept. and give your VIN they say there's no conversion for the 12V. Anyone else here with a 12V should call there local Dodge and confirm. I'll bet all say no such conversion

 

[BillBaker]

What gets me is why would this particular Dodge have this tech bulletin conversion show up but no other Dodge? Re: I was told by the service manager that the "mechanic" was checking codes. Re: the receipt says " found truck with no codes". Can you see what's going on here?!

 

[Wayne M.]

I wish TCdiesel or sag2 or one of the guys who know how the FCA system works for techs.
I do know how the Ford OASIS system works, and it’s VIN based. I severely doubt this would ever happen on that system.

 

[Wayne M.]

What gets me is why would this particular Dodge have this tech bulletin conversion show up but no other Dodge? Re: I was told by the service manager that the "mechanic" was checking codes. Re: the receipt says " found truck with no codes". Can you see what's going on here?!

Correct. There are no engine codes to get ona 12valve AFAIK.

 

[Tractorat]

I disagree. The customer shouldn’t be on the hook for returning to a truck that he basically started up right in front of them, which proved them dead wrong.
I bet a steak dinner that the dealer thought they had the customer by the short n curlies. Had him pinned on the mat.

Im speaking purely from a legal point of view (and Im not a lawyer). But clearly the tech is incompetent and any reasonable company would have reversed the charges.

 

[BillBaker]

I wish TCdiesel or sag2 or one of the guys who know how the FCA system works for techs.
I do know how the Ford OASIS system works, and it’s VIN based. I severely doubt this would ever happen on that system.

How can I get them on the boat here?

 

[Wayne M.]

You could message them on here.

 

[BillBaker]

You could message them on here.

Ok yes I see.. new territory for me.