Alright... I normally don't do this, but after spending over $1000 for Nitto TerraGrapplers (E-rated, 285/70-17) for my Dodge Ram 2500, I'm pretty freaking ****** off at Nitto's customer service. I barely tow with it - maybe 2K/ year towing.
I bought the tires 2 years ago and have since put 20,000 miles on it. THE TIRES ARE DOWN TO THE WEAR BARS! At 5K miles, I took it into Discount Tire (where I bought them) and the employee said "oh, looks like they are wearing fine". That was after I said they were already 25% worn... .
I called Nitto 1 year ago - explained the situation and let them know that I understood the tires did not have a mileage warranty, but this wear was AWEFUL. They said to contact them when the tires were worn (I have the guy's name at home, and I'm gonna give him a call) and they would see what they could do.
So, now to today's call to Nitto - They guy said "Sorry, those don't have a warranty". I said I understood, but the tire also says UTQG of 500 (meaning it should last 5 times longer than the national "control" tire. So... . I guess that means the control tire should only last 4,000 miles???? The Nitto employee ran thru the standard series of questions - did you put the right rating tire on, etc..... YES, YES, and more YES. "Well, there is nothing we can do..... I don't understand the UTQG, but the tire does not have a mileage warranty"... No ***** - I thought we established that at the beginning of the conversation. I told him I would never buy Nitto's again for any of my vehicles and would be sure to post my experience on every forum I could and tell all my friends...
So, there it is..... my 1st and last experience with Nittos. Never again... gonna stick with BFG's, Michelins, or Toyo's for my truck.
I bought the tires 2 years ago and have since put 20,000 miles on it. THE TIRES ARE DOWN TO THE WEAR BARS! At 5K miles, I took it into Discount Tire (where I bought them) and the employee said "oh, looks like they are wearing fine". That was after I said they were already 25% worn... .
I called Nitto 1 year ago - explained the situation and let them know that I understood the tires did not have a mileage warranty, but this wear was AWEFUL. They said to contact them when the tires were worn (I have the guy's name at home, and I'm gonna give him a call) and they would see what they could do.
So, now to today's call to Nitto - They guy said "Sorry, those don't have a warranty". I said I understood, but the tire also says UTQG of 500 (meaning it should last 5 times longer than the national "control" tire. So... . I guess that means the control tire should only last 4,000 miles???? The Nitto employee ran thru the standard series of questions - did you put the right rating tire on, etc..... YES, YES, and more YES. "Well, there is nothing we can do..... I don't understand the UTQG, but the tire does not have a mileage warranty"... No ***** - I thought we established that at the beginning of the conversation. I told him I would never buy Nitto's again for any of my vehicles and would be sure to post my experience on every forum I could and tell all my friends...
So, there it is..... my 1st and last experience with Nittos. Never again... gonna stick with BFG's, Michelins, or Toyo's for my truck.
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