Read a post recently about upgrading my FASS system to something quieter. Followed instructions and sent pump to FASS with my $15 check. Pump came back as packed, with my note and check??? No note from FASS, no phone call, no explanation of what was done or not done, nothing I assume since they returned my check.
When I bought the pump from a San Antonio dealer they sent the wrong filter, about 1. 5 qts, parts that had no apparent use, 3- 3/16" spacers, 2-3/4" spacers instead of 4-3/8" spacers for mounting the pump. The dealer (when he finally got to work around 9:30 AM) told me the pump was a high flow pump mounted on the wrong base - SURE. Try to call the factory - good luck.
I believe FASS makes a good product but service and customer relations suck.
When I bought the pump from a San Antonio dealer they sent the wrong filter, about 1. 5 qts, parts that had no apparent use, 3- 3/16" spacers, 2-3/4" spacers instead of 4-3/8" spacers for mounting the pump. The dealer (when he finally got to work around 9:30 AM) told me the pump was a high flow pump mounted on the wrong base - SURE. Try to call the factory - good luck.
I believe FASS makes a good product but service and customer relations suck.