Final update on my fuel mileage issue

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Not trying to beat a dead horse but thoght I would give an update. My threads were talking about poor fuel mileage on my 98 12v(9-11 MPG to refresh memories). Went back to dealer before warranty runs out in 2 months and dealer said truck ran fine and they couldnt run a fuel consumption test because there was no mileage set for my truck. I called Chrysler and complained and they called the dealer ship and asked them about my truck and the guy couldnt find the service manager but talked to his assistant and he said he would run a consumption test. the Chrysler rep assured me they would fix it. Called back later that day and they said the other things that were supposed to be done were done but he didnt test either because of no set ratings. I asked to speak to the manager but he was busy and never got on the phone I reluctantly picked up my truck and brought it home. Called another dealership on that Monday and asked them about it. They said they would probably say what the other dealership said that if it ran fine it was okay. Screw this, I found an authorized Bosch dealer and took my truck there. (I dont have the time to be dropping my truck off here and there to get it fixed and nothing is getting done) Anyway my fuel pressure was very low and they had to stick in a new overflow valve and now my pressure is where it is supposed to be. Called Chrysler with the bill and they wont pay because work wasnt done by a dealership and after arguing they hung up on me!. (Called 1800 992 -1997). Then I called the dealership up and told him what was wrong and that peckerhead gave me a cocky answer like he didnt give a crap and he only gets paid by the manufacturer and I should call them Shoulnt the dealer have checked fuel pressure and timing issues when it was there? Do any of these dealers know how to check these things or is their heads shoved so far up their Hershey Highways that they only know basic diesel repairs?? Can someone give me another number to call?? Very pissed now looking at 2 newer Chrysler products in my drive. Can someone give me my service managers home address????

[This message has been edited by RedNut (edited 10-27-2000). ]

 

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That's BS.

I'd be inclined to get copies of the paper work from the Bosch place regarding what they discovered and what they did to fix it. Then write a nice but firm letter to the local Chrysler rep and send a copies to regional and national and whomever right up the line. Tell them what you expect, and include details on what you happened with your local dealership(s).

Sometimes you get lucky. We are all hoping you do.

JGK

 

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rednut , that is business as usual for DC these days . i would call back to the customer service line and demand to speak to a supervisor , it should be noted in the record who talked to you and ask for asn explanation as to why the little S. O. B. hung up on you and if this is standard procedure ? man i HATE DC

 

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It's no skin off the dealership. All they have to do is give the Bosch shop a PO and its a done deal. My dealership did it twice on my 98 with no discussion. Sounds like your dealer doesn't want the 5 Star this year. Good luck.

 

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Great attitude DC dealer. Perhaps that is why (per the Car/Truck News website) DC is idling plants for a week. Your stock is in the crapper. Keep up the great work!

Okay, now my question. What is your mileage now RedNut?

 

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As far as dealer knowledge goes... I just had the first oil change on my 01 2500. They put 12 quarts into an 11 quart system. Yup, sure gives me a lot of confidence.

 

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Sounds like a viable candidate for arbitration. I agree with JGK. A firm, professional letter stating facts (dates, times, names), along with copies of paperwork does wonders occasionally. Provide all information needed for a lawsuit, and it typically is same information needed to prove your claim is valid, as they can see you did follow proper channels. In addition, they can verify by talking to the names listed and dates and times that you are correct.
It is rediculous that you as a consumer has to do their job for them, but if they can't or won't...
Good luck.

 

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Rednut sorry to hear the problems theyre making for you. I had a similar problem. Work week was 7 days, 12 hrs a day. I really despised taking my only day off, to drive 1 hr to the dealer where I bought it, only to find out (after spending the day in a mall, rather than drivivng back and forth) that they couldnt find the problem. By then I was in no mood to be *F*ed with.
I then started going to the dealer in town, and they were better. Not great, just better.
At least they knew what a TSB was.

 

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Take a look in your warranty booklet. There is a page in there listed under emergency reapirs,that says if you have to pay a non-Dodge shop for a repair while the vehicle is under warranty,DaimlerChrysler will reimburse the owner for expenses.

I'd take this book with you along with a copy of the Bosch repair bill and show your dealer. Ask him why doesn't he want to simply take care of the customer rather than run you off.

-Mike

 

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RedNut,

Sorry to hear about all the crap you went through. Have you had time to check for improved fuel economy since the Bosch worked on your vehicle.

It may be time for another poem similar to the one I wrote about JNutter. I can see it now, "RedNut with the RedButt".

Good luck on your quest.

 

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Originally posted by Cocahoe:
RedNut,

Sorry to hear about all the crap you went through. Have you had time to check for improved fuel economy since the Bosch worked on your vehicle.

It may be time for another poem similar to the one I wrote about JNutter. I can see it now, "RedNut with the RedButt".

Good luck on your quest.

Still waiting to finish off this tank of fuel but it does seem better Will post results of next tank