Attention: TDR Forum Junkies 
A friend just related to me the sad story about his new Ford 6. 0 purchase. He had owned 4 Dodge/Cummins prior to this purchase, think it was the 4 door cab that turned his head. It has been into the dealer 6 times, unfortunately, the first 3 trips were on the same work order #, so he doesn't have the 5 trips required for "Lemon Law". The dealership told him, "We don't know what is wrong, and we don't know when we'll be able to fix it!" Additionally, they won't take the truck back into the shop now, because they know that will be enough visits for "Lemon Law".
When he called Ford and told them he wanted his money back, he was told, "It is Ford's policy to repair the vehicle to the customer's complete satisfaction. "
His response, "What is plan B?"
Ford response, "It is Ford's policy to repair the vehicle to the customer's complete satisfaction. "
Going nowhere fast here, they didn't know what plan B was, if the dealer could not fix the vehicle.
Item #2: The tailgate bent when he loaded his golf cart. Ford wouldn't replace it, "External damage. " He was very persistent in his efforts to learn what the tailgate was rated for. Ended up talking to "Research and Development" (may not be the exact title), and was informed that the load limit on the tailgate is 100 lbs. He then went on a tour of Sioux Falls, and 8 of 10 tailgates he looked at were bent! He said he had often hauled 800 lbs. of dead weight on his Dodge tailgate, and his golf cart would have had 800 lbs. spread out over 4 soft tires.
He was headed for his lawyer's office this week - I haven't heard what has happened since.
My Dodge looks better with every passing mile!
Ray
When he called Ford and told them he wanted his money back, he was told, "It is Ford's policy to repair the vehicle to the customer's complete satisfaction. "
His response, "What is plan B?"
Ford response, "It is Ford's policy to repair the vehicle to the customer's complete satisfaction. "
Going nowhere fast here, they didn't know what plan B was, if the dealer could not fix the vehicle.
Item #2: The tailgate bent when he loaded his golf cart. Ford wouldn't replace it, "External damage. " He was very persistent in his efforts to learn what the tailgate was rated for. Ended up talking to "Research and Development" (may not be the exact title), and was informed that the load limit on the tailgate is 100 lbs. He then went on a tour of Sioux Falls, and 8 of 10 tailgates he looked at were bent! He said he had often hauled 800 lbs. of dead weight on his Dodge tailgate, and his golf cart would have had 800 lbs. spread out over 4 soft tires.
He was headed for his lawyer's office this week - I haven't heard what has happened since.
My Dodge looks better with every passing mile!
Ray
I don't get that!
