Front Bumper Paint Flaking Off

[BRuppel]

My paint is flaking off of my front bumper on the plastic part. Anyone know if this is covered by the dealer under the 3/36K warranty? I also have a spot in my hood that has a weird film look to it. I have tried waxing that out but it won't come out. I need to see about getting the bumper painted before my warranty is up.

 

[RKerner]

Hope you have a good relationship with your service manager. That seems to be the key to getting appearance warranty items handled. The paint started coming off of my bumper valance this winter when I hit it with the local power washer after the 3/36 was done. The rear bumper catches heck from gravel roads but some service managers seem to think that is severe use and don't cover chips in the chrome or the subsequent rusting form the inside out. Luckily take-off bumpers are cheap and the valance should be about a $150 maximum for a complete repaint. Good luck and let us know how it goes at the dealer.

 

[HowardC]

Your paint is covered for 100k miles. My 2003 did the same thing and the first dealer I took it to said tough $***!!! The second dealer told me that ALL new cars are covered for 100k miles on the paint and all dealers must honor it... so I took it back to the first dealer and made them fix it!!!! :-laf

 

[MickeyMiller]

The chrome on my grill is starting to blister. Would that be covered up to 100K miles?

 

[DPKetchum]

100k warranty on paint?? Need to see it in print. 3/36 is THE warranty on chrome peeling etc.

 

[CKimball]

mine is peeling too... . the dealer said they would cover that and my steering wheel (leather comeing apart) under warranty... when I heard on who they were going to have paint the bumper I declined and will have it painted when I paint my hard tonneau cover which is fading... . the steering wheel I wll buy on my own as the dealer will never touch that vehicle AGAIN... there is no paint warranty for 100k... if so please scann and paste it here... DC hardly covers the engine for 100k I cant imagine paint being covered one second over the 3rd year anniversary

cameron

 

[BRuppel]

I will be calling them tomorrow. Wanted to know what the consensus is first. I just hate the thought of going to the dealer for anything.

 

[DPKetchum]

I would assume as it was when I worked last that the warranty is 3/36 on paint. The DEALER thing I find interesting also. I worked in dealers 25 years. We HAD LOTS of customers that WOULD NOT go ANYWHERE else for service period. Had whole extended familys,neighborhoods etc. Had customers bring in OTHERS for serious issues etc. Lots of referrals etc. WARRANTY ONLY made up about 10% of our daily business. Had times with 35 techs,two transmission men,one engine man that WE had a week or more of checkouts and repairs already in the lot on any given day and the phone ringing non stop all day. Also with the independent shops bugging us EVERY day with stuff they had NO clue to the point that I'd tell them send the CUSTOMER and CAR to US or figure out how to fix it yourself as were COVERED with OUR stuff and no time to help you with yours etc. I worked THREE dealers that it was ALWAYS that way. Plus ALL the HARD stuff no one else could fix ALWAYS ended up at THE DEALER. I use the little dealer near me and the the three guys in the shop don't know it all but their pretty darn sharp! They bust axxx every day to get it right. One tech there is SHARP on about anything,ac,elect,auto trannys,injection,trim etc. He's quick,smooth and turns and burns on every ticket he gets. Diesels are VERY FEW TECHS specialty and some stuff needs ENGINEERS to figure out NOT TECHS. The D. C. dealer I was out turned out better paint work then factory with a lifetime warranty. In fact the majority of the WARRANTY PAINT repairs were on G. M. and some Fords that were subed out to us from the G. M. and Ford store in town. Very little warranty claims on D. C. built vehicles. Nothing like G. M. Enough of my rant.

 

[CKimball]

I would assume as it was when I worked last that the warranty is 3/36 on paint. The DEALER thing I find interesting also. I worked in dealers 25 years. We HAD LOTS of customers that WOULD NOT go ANYWHERE else for service period. Had whole extended familys,neighborhoods etc. Had customers bring in OTHERS for serious issues etc. Lots of referrals etc. WARRANTY ONLY made up about 10% of our daily business. Had times with 35 techs,two transmission men,one engine man that WE had a week or more of checkouts and repairs already in the lot on any given day and the phone ringing non stop all day. Also with the independent shops bugging us EVERY day with stuff they had NO clue to the point that I'd tell them send the CUSTOMER and CAR to US or figure out how to fix it yourself as were COVERED with OUR stuff and no time to help you with yours etc. I worked THREE dealers that it was ALWAYS that way. Plus ALL the HARD stuff no one else could fix ALWAYS ended up at THE DEALER. I use the little dealer near me and the the three guys in the shop don't know it all but their pretty darn sharp! They bust axxx every day to get it right. One tech there is SHARP on about anything,ac,elect,auto trannys,injection,trim etc. He's quick,smooth and turns and burns on every ticket he gets. Diesels are VERY FEW TECHS specialty and some stuff needs ENGINEERS to figure out NOT TECHS. The D. C. dealer I was out turned out better paint work then factory with a lifetime warranty. In fact the majority of the WARRANTY PAINT repairs were on G. M. and some Fords that were subed out to us from the G. M. and Ford store in town. Very little warranty claims on D. C. built vehicles. Nothing like G. M. Enough of my rant.

I would NOT trust the dealer near me in Temecula to change the spark plug on my weed eater... . they sub their paint to a shop that CANT fit my dually in the driveway let alone into a paint booth... . it is a shame that when you pay some much for ANY vehicle... . not just these trucks . . that a dealer cant do ANYTHING correct... . the only dude I trust there is the shuttle bus driver... and ONLY cuz he has a 47 Ford coupe like mine ..... even the lot lizard that answers the phones is a piece of work... ... ok... . i am done... Cameron

 

[DPKetchum]

Theres a buch of good ones out there too.

 

[CKimball]

oh i am sure there is just have yet to find one that actualy knows whats up!. . I may be a little hard on other dealers as I am an ex Porsche trans mechanic so the way I was trained... . FIX IT RIGHT THE FIRST TIME or go home applies to my way of dealing with shops... . again... never been to a dealer once to fix sumthing (unless I fixed it my self afterwards!) always had to go numerous times... My Jetta is the only car that HASENT had to go in to dealer for ANY warranty work Oo. ... the TBelt and water pump have been replaced by me... Mr Ketchum by no means is that a blast on your statement so please dont take it that way ... living in marvelous Calif where EVERYONE is out fer yer $$ and for THEMSELVES it is VERY prevelant in the dealers out here...

cameron

 

[DPKetchum]

Lots of dealers usualy have a FEW or depending on the size one or two GOOD techs. There hard to find and maintain. Age old issue. Even Porsche shops have warm bodys that just help keep the flow of traffic moving. Like a Dealer with a GOOD body shop. Its a RARE and hard to maintain commodity. Lots of money and lots of B. C. powders,lol