My drivers side failed (and it happened quick) at 68,600 miles. It went from a barely audible intermittent noise ( I had a customer with me so I was driving without tunes so we could talk), not making any heat to making plenty of heat in 40 miles. Limped home another 10 miles. It was late, so the next day I jacked the corner and the top of the tire could be wiggled about 1/2" either way (no it wasn't the balljoints, which amaxingly enough still seem really great)
So my warranty book clearly lists things covered in my front axle 7/70 including axle bearings. The Dealer/system kicked back the p/n as a non covered item. The dealer gave me an 800# to appeal. The nice lady explained that what I was reading in the manual was not relevant... ... .
"Because you don't have a 4 wheel drive truck, you have a rear wheel drive truck with 4 wheel drive capability" That was funny. So I asked who I could appeal to- put to another lady, after 45 minutes- mostly on hold. She said, sorry, not covered- no further person to appeal to, except your dealer. I kindly thanked her for her help
My dealer has a call in to the zone rep, has a copy of my page in the warranty book and is armed with the info that I bought 5 Dodge trucks/Jeeps in the last 10 yrs.
So after searching a bunch of these threads- I found one guy- I think in the Carolinas who got warranty coverage at 60k+ miles- any one else???
I hate to say it, but I'm seriously considering small claims court (never done it before) if they don't handle it. The truck was bought new, with a 7/70 and the book describes a host of parts in the drivetrain, wet, dry, in and out of the axle housings, ujoints, carrier bearings and AXLE BEARINGS. These bearings are on the front axle ASSY, the front axle shaft runs right through the middle of them (As it does the inner brgs on the carrier). I don't see how they can now say that "axle bearings" refers only to the inner brgs and does not include the outer brgs, if that were the case they were obligated to make that distinction. Where I come from drivetrain starts at the engine and goes to the tire/wheel, cause if any of it fails, you're not driving
I understand someone attemting to say "we did not mean those" but the only legally relevant document is what they gave me when I bought the truck. It is illegal to add further definition after the fact. There is legal history that if there is "ambiguity" in the original agreement that the court automatically awards in favor of the person who DID NOT write the agreement.
So, thanks for letting me vent and share my saga- who has scoop on these units being covered or any other helpful info?
I'll be checking into the Dynatrac kit Monday- I plan to keep this one a while and it's probably worth it. In the mean time I have a unit brg on the way from mopar4less. I'll fix the truck regardless next week and settle with whoever later. Dealer still has the truck (brought it to him on a trailer) and will keep it a few days to give the zone rep a chance. It's a 3rd vehicle so I'm good with transportation.
So my warranty book clearly lists things covered in my front axle 7/70 including axle bearings. The Dealer/system kicked back the p/n as a non covered item. The dealer gave me an 800# to appeal. The nice lady explained that what I was reading in the manual was not relevant... ... .
"Because you don't have a 4 wheel drive truck, you have a rear wheel drive truck with 4 wheel drive capability" That was funny. So I asked who I could appeal to- put to another lady, after 45 minutes- mostly on hold. She said, sorry, not covered- no further person to appeal to, except your dealer. I kindly thanked her for her help

My dealer has a call in to the zone rep, has a copy of my page in the warranty book and is armed with the info that I bought 5 Dodge trucks/Jeeps in the last 10 yrs.
So after searching a bunch of these threads- I found one guy- I think in the Carolinas who got warranty coverage at 60k+ miles- any one else???
I hate to say it, but I'm seriously considering small claims court (never done it before) if they don't handle it. The truck was bought new, with a 7/70 and the book describes a host of parts in the drivetrain, wet, dry, in and out of the axle housings, ujoints, carrier bearings and AXLE BEARINGS. These bearings are on the front axle ASSY, the front axle shaft runs right through the middle of them (As it does the inner brgs on the carrier). I don't see how they can now say that "axle bearings" refers only to the inner brgs and does not include the outer brgs, if that were the case they were obligated to make that distinction. Where I come from drivetrain starts at the engine and goes to the tire/wheel, cause if any of it fails, you're not driving

I understand someone attemting to say "we did not mean those" but the only legally relevant document is what they gave me when I bought the truck. It is illegal to add further definition after the fact. There is legal history that if there is "ambiguity" in the original agreement that the court automatically awards in favor of the person who DID NOT write the agreement.
So, thanks for letting me vent and share my saga- who has scoop on these units being covered or any other helpful info?
I'll be checking into the Dynatrac kit Monday- I plan to keep this one a while and it's probably worth it. In the mean time I have a unit brg on the way from mopar4less. I'll fix the truck regardless next week and settle with whoever later. Dealer still has the truck (brought it to him on a trailer) and will keep it a few days to give the zone rep a chance. It's a 3rd vehicle so I'm good with transportation.