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Fuel pump failed in strange way - Warranty questions - what's your experience?

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For quite a while have had problems with engine cutting out or hic-uping between 2& 3000 RPM under throttle. Decided to change filter again to see if bad fuel or clogged filter. Neither. Put new filter in anyway & filled filter with fuel. Changed oil and air filter same time. Engine would not start. Took plugs out to bleed but no fuel was pumping but could feel the pump running.

I took fuel line off from pump to filter, still no fuel. Talked to service tech at my dealer, concluded bad fuel pump (48500 miles).



Flat bed tow truck took it to dealer. Unloaded it. It started right up and ran for 15 minutes until they shut it off. Did fuel pressure test - no pressure. Put in new pump, now runs better than it has in at least a year, and engine is much quieter. While my truck was in, another customer had his in for servicing. They changed the filter and it did the identical thing. Needless to say, they knew what was wrong and replaced his pump.



It seems that the pump did not have enough power to re-prime the fuel system after changing the filter. Sloshing around on the tow truck must have moved fuel down the line to the pump allowing it to deliver just enough to run. Last filter change was in Feb. or March this year. Fuel mileage had gone down also. Hopefully it will be back where it should be.



WARRANTY question: The computer charged me $50 for my deductable thinking it was only covered under my extended warranty. The service writer went to bat for me, and found the documentation stating that this is a heavy duty truck and is covered under Cummins warranty so did not have to pay. No arguments involved. This is a good dealer - a 5 star at that. I bought my second truck from them last month.





However, he said that the fuel pump is covered only for 50k miles under the original warranty. Next time, if before my extended is up, have to pay $50. In the 1998 Warranty Info book the following is stated:

p. 12 B. Parts Covered for 5 years/100k miles - emission warranty - fuel injection system

p. 13 B. All other parts on Cummins engine - Fuel injection pump and injectors



Now, the gray paragraphs start at 2. 7, p. 13 for California Emission Warranty - I am in Texas, then on p 16, a Non-gray paragraph - B. - says parts covered for 7 years, 70,000 miles, fuel pump-electric, among other things such as the turbocharger. QUESTION? Is this paragraph referencing only California cars - Every other time California is mentioned, it is in a gray paragraph. They do not qualify the paragraph B. by stating where it applys.



On page 18 - says COVERAGE - LONG TERM EMISSION-RELATED PARTS:

catalyst, cylinder head, egr, FUEL PUMP, TURBOCHARGER



BIG QUESTION: Do I have 100k no deductable warranty on fuel pump? Do I have 5 years or 7 years?



Sorry to be so lengthy, but needed to explain in detail.
 
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The lift pump is covered under the 75k mile emissions warranty.

Anytime I do a fuel filter change for anyone I test their lift pump pressures to see if we'll have a problem getting the truck running.

As you've experienced, they do have a problem.
 
That's not a strange way for it to fail - VERY typical, WELCOME to our club (I went through 4 lift pumps in 65,000 miles before I took matters into my own hands)! The lift pump is officially covered under the emissions warranty which is 7 yrs/70,000 miles I believe (I know the miles are close, not sure about the years). The lift pump his horribly unreliable in our trucks (24v) that's why many of us are running fuel pressure gauges. Do a search on lift pump, make a couple of pots of coffee, and sit down for a LONG session of reading!
 
I did a search on PUMP tonight and I see what you mean. It took a while just getting through the first page. I also read the article in TDR on installing a pusher pump. I asked the dealer service writer that repaired mine if he has had any trucks come in with one on it and he said no. He said with DC's attitude on warranty, that it would probably void any warranty on the lift pump if a second pump was installed between it and the tank. We agreed that I might as well wait till mine is out of warranty to do it.



Where do I find some sort of official interpratation that the 7/70k emissions warranty does cover my trucks pump? I suspect that DC will argue that that only refers to California trucks because of the structure of the Information book. It is almost as if they deliberately confused the issue by not being specific.
 
B'Gate,



Which dealer did you go to? Just curious because I had an experience with Preston Dodge and they took 3 days to diagnose and R/R my lift pump. Even though it is covered by warranty, I'm just going to replace the darn thing myself and save myself the

aggravation of dealing with some of these lousy dealers.

IMHO, 139. 00 is not worth not having my truck for several days.



Charles
 
I just replied to a private message, but I don't mind making it public. I went to Greenville Chrysler which is owned and operated by Bonham Chrysler, where I have bought two trucks now ( one was used). I like both their sales staff and service. Like you, I have used Rodeo (now a different name), Bledsoe, and the one on 75 Central Exp. in Richardson. None could come close to the service I was getting in Bonham. However, because of the distance and cost to have my truck towed to Bonham, they recommended I take it to their Greenville location which gave me as good a service as I have received in Bonham.
 
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The lift pump is covered under the 100,000 mile warranty!!!!!!



If your dealer tells you it ins't, he is wrong. One of our fellow TDR members works for a Dodge dealer and he has checked this more then once and he always finds the same thing. LIFT PUMP is COVERED under the 100,000 mile warranty!
 
The lift pump on my 98. 5 which has since been traded was replaced under warranty at around 90K miles. It showed the same symptoms as B. Gates. when it failed. I will add that the injector pump failed at 110K and only about 2 month's later:(
 
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