Great Service from Diesel Injection Service!

[Scollins]

I recently purchased an Isspro Pyro kit from Diesel Injection service (www.dieselpage.com) and installed it. Things worked fine for awhile, but recently the readings have been very erratic. I've checked all the connections, and everything seems fine. So, what to do?

Today I called them to ask for some tips. I talked to Randy, and he is going to send me another complete kit! He wants to me swap out parts one at a time to figure out what part is causing the problem. All they want back are the parts I don't need.

This is way beyond what I expected! I would have thought that they wanted the stuff returned, and they would send out replacements. I would have been fine with that. But to send me a complete new kit, and allow me to make sure I have all the best parts in working condition before returning the remaining parts is way beyond superior customer service. A huge thumbs up for Diesel Injection Service!

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Scott Collins
'98 Ram 2500 4x4 12 Valve Cummins. Slightly BOMBed! #ad

Renton, WA


[This message has been edited by Scollins (edited 02-17-2001). ]

 

[Bill Stockard]

Scott,

I've bought from them before--great bunch of guys. Hey, you are dealing with Texans!! #ad
#ad


Bill

[This message has been edited by Bill Stockard (edited 02-13-2001). ]

 

[John]

..... ditto that Scott! I've dealt with both Brent and Randy of D. I. S. many times before. I've had nothing but GREAT customer service from them. #ad

 

[RobG]

I'll add yet another set of kudos to those guys. Brent and folks are awesome!!!

Rob

 

[tschwab]

Triple ditto all the above, I have bought a cam plate, mag hytec pan and gauges from them, all with outstanding service and Great Prices!

I also buy my Stanadyne fuel additive from them by the case in 1/2 gallon bottles - Excellent pricing.

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'98. 4 Bright White Quad Cab SLT, 2WD, 12 Valves & the BIG "P" Pump! 3. 54, AT, Trailer Tow PKG, Camper PKG, OEM Cab Lights, TST #8, Three pod A pillar gauge mount, EGT pre-turbo, 4" Exhaust Turndown, K&N Air Filter, 5th W. Hitch, Pace Edwards Roll-Top, Tint, 265 Michelins and turbo silencer ring AWOL!

23,876 miles - 1/7/01

 

[Neal Cassady]

I guess I am a little late, but I gotta add my opinion. Not only do they have good prices but DIS offers genuine customer service, which is getting to be a rare thing these days.

Dave D

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2001. 5 QC, LB, 4x4, Auto, 3. 54, Everything but Leather, Bright Silver Metallic, ARE K Series, Diprocal EGT, Boost and transmission Temp in an Autometer Dash Pod, Westin CPS Platinum Step Bars - Black on Stainless

 

[paccool]

Scott,
Back to the original problem - I have an ISSPRO pyro also. Have had it in for 2 years, twice I've had problems with erratic readings. Tap on the gauges and they start to work. My problem has been a broken wire both times close to where it hooks up to the back of the gauges. Move the wire and the connections around to see if the gauge bounces. Let me know what you find out.

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Stan
93 2WD extended cab, Banks Power Pack, K&N Air Filter, PW Injectors,Auto w/4. 10 rear with limited slip, US Gear Exhaust Brake, 31/2" Exhaust, 5K air bags, Boost/Pyro/Tach Gauges, Green/Silver, new 40-20-40 bucket seats, 149K

 

[Brent - DIS]

Thank you all for the compliments.

I will make sure Randy and all of the other guys/gals in customer service gets a copy of this. .

Brent
DIS

 

[Scollins]

Originally posted by paccool:
Scott,
Back to the original problem - I have an ISSPRO pyro also. Have had it in for 2 years, twice I've had problems with erratic readings. Tap on the gauges and they start to work. My problem has been a broken wire both times close to where it hooks up to the back of the gauges. Move the wire and the connections around to see if the gauge bounces. Let me know what you find out.

Ok, I'll monkey with it a bit. I haven't got the replacement parts yet, so I have time to play with it still. It does seem that the connections at the gauge might cause problems because the wire has to make a 90 degree bend almost immediately due to the design of the pod. I might see if that is my problem.


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Scott Collins
'98 Ram 2500 4x4 12 Valve Cummins. Slightly BOMBed! #ad

Renton, WA


[This message has been edited by Scollins (edited 02-17-2001). ]

 

[Scollins]

Originally posted by Brent - DIS:
Thank you all for the compliments.

I will make sure Randy and all of the other guys/gals in customer service gets a copy of this. .

Brent
DIS

PLEASE DO! I work in the grocery business, and the vast majority of comment cards we receive are complaints. All too often, people only speak up about poor service, but rarely about great service. This is too bad, because there are many, many companies that provide great service, but you might not know about it. As an elementary teacher told me many years ago, "Accentuate the positive, eliminate the negative. " How true!


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Scott Collins
'98 Ram 2500 4x4 12 Valve Cummins. Slightly BOMBed! #ad

Renton, WA

[This message has been edited by Scollins (edited 02-17-2001). ]