Competition Haisley Machine Customer service SUCKS

[SpicyJam]

Please. Whether or not this person knew what they were getting into or not is irrelevant. Your opinion of who is reputable and who is not is only your opinion. People can easily read every post above and make up their own minds who is being honest and who is out to nail a vendor to the tree. You asserting the person didn't know what they were getting into, are only 21, and have not researched, is laughable. The point is being rude to your customer whether they are right or wrong is something that anyone doing business should be smart enough to avoid. They didn't and now that person get's to vent.

Well I do know because I am a dealer for Haisley, I called her and asked what the heck was going on, and I have it right, you only have one side here, and that is it. So to say I made a post on assumption is wrong... ..... the guy did not buy the kit from Haisley... ... ... that is one of my points. Second he should have researched before he jumped into this... ... . and lastly he should have posted all of what hapend... ... ... that is why it is a crappy post.

 

[RyanB]

After dealing with Patty, Van, Curt and Susan at HMR since January getting my engine totally built, comp puller clutch, street puller for my brothers truck (installed at there shop) and a slew of many many other parts and although they are hard to get a hold of (if you ever got a chance to be in there shop you would realize why!!!!) they are the nicest people I have ever met! Being from Canada I was kind of leary dealing out of country but all my thoughts were gone when Van, Patty and Kurt greeted my brother and I at there dore on Sunday afternoon in April. They gave us a tour and showed/told us stuff I never knew I would hear from anyone and was just amazed. They took us out for supper, lent us there car to go to the hottel with and alot of other stuff. The next day the work began and I was right under the truck watching the clutch come out! (up here you can't even be in the shop!!!!) I learned more being around Haisleys in 8 hours than I have since being involved in diesels!!!! They went out of there way with the customs paper work for me and getting everything back to Canada. I then decided I needed drive shafts from them... guess what... within 4 working days they were on my door step!



I have heard of people complaining about not being able to get a hold of them but there is a reason... they are a small shop of maybe 5 doing the work of 20+!!!



I am at the point right now that I won't even deal with anyone in Ontario because I got/get such good service from HMR.



All I can say is that they treated me like family and told me ALOT and in the begining I was just going to be buying a clutch so its not like they knew up front how much money I was going to spend!



Actually on another note... I was actually I just starting up the engine today for the first time and other than a few minor phone problems I was able to talk to Van and he answered all my questions right away and again told me stuff I never thought I would hear from a man that is into competition like he is!!!! I can just imagine the stuff he doesn't tell others!!!! WOW... I wish I knew even a 1/4 of that!



HAISLEYS... you guys are the best no matter what others say!!!!!



RyanB

 

[Luke Warmwater]

Let me ask a rhetorical question. How many people decided to go on the internet and biatch about a vendor if they have been treated right? The story told by the author sounds plausible and does not seem like they decided out of spite to bad mouth this vendor because they were treated well and just decided hey I'm going to go on the internet and try and damage this company. When people get to the point that they are ready to publicly complain and are doing so in what seems to be a level headed way, it's for a reason. I love it that the net provides people leverage and a forum to disseminate information good or bad. There are plenty of people in this thread sharing their own experiences good and bad. People are smart enough to make up their own mind. Bottom line the author obviously was treated rudely by the vendor and you as another vendor attacking them personally in defense of this vendor now makes you someone that people might want to rethink doing business with.

 

[SpicyJam]

Let me ask a rhetorical question. How many people decided to go on the internet and biatch about a vendor if they have been treated right? The story told by the author sounds plausible and does not seem like they decided out of spite to bad mouth this vendor because they were treated well and just decided hey I'm going to go on the internet and try and damage this company. When people get to the point that they are ready to publicly complain and are doing so in what seems to be a level headed way, it's for a reason. I love it that the net provides people leverage and a forum to disseminate information good or bad. There are plenty of people in this thread sharing their own experiences good and bad. People are smart enough to make up their own mind. Bottom line the author obviously was treated rudely by the vendor and you as another vendor attacking them personally in defense of this vendor now makes you someone that people might want to rethink doing business with.

That is fine, but like I said get the facts... ... ..... he did not buy the kit from them... ... ... ... so why the attack? Customer service, hmmmmmm go to the dealer you bought it from... ..... let them take care of it. What he posted was not said by Patty..... you dug your hole now nothing is backed up..... this thread makes no sense at all, other than to bash... ... ... because he got in over his head, thinking this was a simple bolt on kit... ... and got a heck of a deal on it besides.

BTW, I am a dealer not a vendor, there is a huge difference.

 

[Luke Warmwater]

Wow, so the kid just flat out lied about what he said this vendor said to him? I wasn't there and neither were you. I have not dug any hole lol. I just enjoy seeing defenders come out of the woodwork and start personally attacking someone when they weren't there either. If you would have simply said what you have been told happened and left it at that, people like me would have just kicked back and thought hmmm. As soon as you start the BS about him being clueless and in over his head then people like me are going to jump in to the fray because that's a dead give away regarding your own bias which over rides any actual facts regarding the event that took place. As I said in my experience on here there are a couple vendors/dealers whatever you want to call them that in my book are flat out liars and crooks. There are also those that defended them to high heaven. Doesn't mean a thing to me. I had my dealings and they were terrible and will never get my business again. I believe the kid more than I believe you at this point

 

[SpicyJam]

So you are saying your a sit back kind of guy and like to watch the fire works... ... now that is funny... ... ... who ever's side you take is your business, not mine... ..... I really don't care. I just know if you bought a product from one person and ask me to take care of it for you, that I would ask you to go back to where you bought it from. Why would I help? My time is important to those customers that I am dealing with now..... I don't have time to fix everyones problems... ..... I would expect that the same from anyone, you don't go to Wal-Mart buy something and call the vendor that made the item that doesen't work or missing parts... ..... you take it back and exchange it for another, or get your money back... ... . Wal-Marts customer service would like it that way but that is not how it works. Ya see what I am getting at?

 

[Luke Warmwater]

Sure, I see what your saying but your use of Walmart is a poor analogy IMHO. That is the problem with most diesel vendors. They forget that they are a small businesses built on personalized customer service and begin to think they are some global conglomerate that should be shielded by their dealers from day to day dealings with their customers. That's fine if these small businesses want to take that approach but then don't cry foul and share your personal Mom & Pop stories about their great customer service. You can't have it both ways.

 

[BigBadDodge]

I don't know about what happened here, but I can tell you that I have had nothing but positive exsperiences with HMR. I have delt with them on several occasions and have talked to both Patty and Van. Van helped me out a lot with the custom engine adapter and longer input shaft issues in order to fit my 3 disk clutch. That is just one of several dealings I have had with them that were nothing but positive from internal engine parts to rear axles. I have nothing but good to say about them. this is my opinion, and I am entitled to it



I might also add that at IRP last year Van was nice enough to pull his tow vehicle over to my rig so that I could his air compressor that was in the back. There nice people!!!!



BBD

 

[Bloomy]

Not typically a discussion I join in, but here we go. I have to applaud Luke in the manner of his posts. I am one of those people that can read all of the posts and make my own decision on who is lying or not lying or out for blood or other ulterior motives. Spicy you lost all credibility and respect when you made the personal attacks. Maybe you are that passionate about the Haisley's that you lost common sense and went with the attacks, I don't know. Regardless, the age of Ful Power doesn't matter. Do you know how much research he did? Probably not. Do you know what skills or experience he has or doesn't have? Probably not. So you don't exactly have the facts either. The bottom line is he had a problem and brought it here, knowing full well that there would probably be the defenders that would drop to personal attacks, but maybe, just maybe somebody could point him in the right direction.



Or, perhaps he realized he did make a mistake and lines of communication were crossed and he was hoping for somebody to tell him what a kit should/could/might have from others perspective. But, the personal attacks start and there really isn't any way to pass useful information at that point.



Does this thread mean I would never go to Haisley's. Absolutley not. Their accomplishments on the track tell me they know what they are doing considerably more than I do, and when I am looking for a specific product I will try to contact them along with any other vendors without any preconceived notions I might have gleaned from a thread on the TDR. Kind of long. No wonder I don't respond to threads like this.



Thomas

 

[SpicyJam]

Sure, I see what your saying but your use of Walmart is a poor analogy IMHO. That is the problem with most diesel vendors. They forget that they are a small businesses built on personalized customer service and begin to think they are some global conglomerate that should be shielded by their dealers from day to day dealings with their customers. That's fine if these small businesses want to take that approach but then don't cry foul and share your personal Mom & Pop stories about their great customer service. You can't have it both ways.

I am really trying to understand what you just wrote. Mom and Pop stories? Because I told you they are like family? Ya they are... ... . I like it that way. Works for me, maybe not you, but as you can see that Scott has not posted since we have been posting and he has been on. I am tell ya, it is not cool to post half truths... ... ... . so believe what you want, it is not going to hurt anyone. The guy that is out is the person that took on a custom job, got in over his head and looked for someone to bail him out. That is what it really comes down too. It is an unjust post... ... ... . posting before thinking is what I call it. Common problem in the world today... ... ..... no one thinks about anything or end results.

 

[JoshPeters]

Here is what I see that happened.



Haisleys MADE the kit.

XXXX Diesel Performance told him that it was a COMPLETE kit that CAME from Haisleys.

He has problems with the kit. Rather than dealing with XXXX Diesel Performance, who is the person responsible for what was said, and the improper information, He went to Haisleys.

Now Haisleys has a ticked off customer, that isn't even theirs! XXXX Diesel Performance needs to step up and take care of this problem!



I agree with Spicy here! Not because I know him or anything like that. Because when you step onto a message board like this bashing a reputable company, you have to expect the truth to come out. Here it is.



Unfortunatly Luke, I see where your comming from, but I don't think it's nessissary to defend Ful Power. HE needs to set the story straight! Why isn't he bashing the vendor he got the parts from? I'm guessing, that vendor sold him the kit, and has no clue as to how it goes together or what is REALLY involved. That is where the research and experience that Spicy was talking about comes in.



Just my opinion.

Josh

 

[SpicyJam]

Long dead and over... ... ..... this thread has gone nowhere. See ya, Jim.

 

[GO 4LO]

I agree with Spicy here! Not because I know him or anything like that. Because when you step onto a message board like this bashing a reputable company, you have to expect the truth to come out.

Agreed, particularly when the accuser has cried wolf before on the same message board...



Chris

 

[RAMICATOR]

hey spiceyjam im 21, so what. i bet there a quite a few guys on here that are under 24. so does that mean i dont know anything cuz im young? but maybe im getting in over my head by writing this because i didnt research this post. but you are the only one who has errcked me. just remember you werent there, but guess what i was! remember also opinions are like the ol brown eye, everyones got one, and my opinion of you is, well i cant write that. you know a post like this wont bring down haisley, there too reputable we all know that.

 

[JoshPeters]

Ramicator,

I think what has happened here is more a case of: Tell the whole story!



Your right none of us were there. But when a simple call can be made to find out the other half of the story, someone looks alot like what comes out of that brown eye your talking about.



JP

 

[Timbeaux38]

Not typically a discussion I join in, but here we go. I have to applaud Luke in the manner of his posts.

Mike, you gonna have that bronzed?

 

[RAMICATOR]

well what is the other side of the story then? i was there when fulpower made the call, i know exactly what he said, and most of that haisleys said. and i sounded pretty rude to me. so if someone calls up haisley and asks what happens there going to telll you there side. maybe it will sound completely different, who knows, except ful power and patty what was really said.

 

[Turbo Thom]

Can't this one just end. The point is made.

 

[JoshPeters]

well what is the other side of the story then? i was there when fulpower made the call, i know exactly what he said, and most of that haisleys said. and i sounded pretty rude to me. so if someone calls up haisley and asks what happens there going to telll you there side. maybe it will sound completely different, who knows, except ful power and patty what was really said.

It's been pretty laid out what happened. The kit had a middle man. Why hasn't that business been chastised? Why is it that everyone assumes that companies have infinate ammounts of time to answer questions about products that they didn't even sell to that person? Why didn't the vendor call Haisleys? Why didn't the vendor come up with the "missing" parts that the vendor promised?



In THIS example it's evidant that neither Ful Power or the vendor REALLY knew what was going to be involved. So now here's Patty stuck in out in right field trying to help. I have a hard time believing, that unless she was pushed pretty hard, that she would have made any "rude" comments.



JP

 

[Cooker]

It has been said before by Curtis (I don't remember his TDR handle), there are three sides to every story. In this case it is Ful Power's, Patty's, and the truth. I'm not saying Ful Power or Patty are not being honest about this situation but maybe how it is remembered is different than how it took place. Just some food for thought