Has anyone been denied warrantly coverage yet?

[FDavid]

Has anyone been denied warranty coverage yet for any mod that has been done to their truck? Also if one dealer refuses to do warranty work do they put it in the computer so that all other dealers will also know?

 

[Guest]

Most dealers will RED FLAG your warranty so you wont go to another dealer in search of warranty work. .

 

[Rineholio]

Too bad everyone can't afford to sue a dealer every time they did it. It's cheaper for them to fix it.

 

[TCDiesel]

I did started the process of suing Blaine Dodge,After the service manager{ I will won"t name him ,I will call him jerk}Jerk call the DC rep and TRY to get the whole engine and drive-line warranty remove. The problem had existed since the vehicle had 3k,Jerk claimed the the engine mods were to blame. WITH OUT ANY INSPECTION.

The repairs were done at another dealer without incident. I never talk to the DC rep but a nice laddie from Blaine dodge call and said they were withdrawing their comments to the DC rep and ask if they I would be willing to take the vehicle to a neutral repair shop,For the inspection and they would do the repairs,I said repairs were performed at another dealer and I would continue service work their. I am in the process of withdrawing my actions against the Dealer,As far as jerk go"s I won"t return there until he"s GONE.

 

[matches]

Thier is a federal law that requires the dealer to uphold the warranty as long as the mods haven't caused the problems. If they can prove that the mods caused the problems then they don't have to warrant the items, it's a battle and you should search the forums because it has been brought up before.

 

[Bertram65]

They can deny you coverage, it is then up to you to prove the mods did not cause the problem, they do not have to prove it did. The Manguson Moss warrantee act was written so people could use aftermarket replacment parts like oil filters, air filters and brake pads. It was not written for performance enhancments and will provide little help with those type of parts.

 

[matches]

LIke most things its all about how it is interpreted, you can look it up online and read it for your self, and then decide what you think you can get away with. For the most part the new aftermarket stuff is pretty safe to put on your truck, and should not hurt it as long as you drive responsibly. If the truck is going to break its probably not because an aftermarket part. With the exception of say twin turbo's or something.

 

[BIG HAULERS]

Originally posted by Bertram65

They can deny you coverage, it is then up to you to prove the mods did not cause the problem, they do not have to prove it did. The Manguson Moss warrantee act was written so people could use aftermarket replacment parts like oil filters, air filters and brake pads. It was not written for performance enhancments and will provide little help with those type of parts.

I have a question. I took my truck into a dealer to get the driver side marker light fixed on my dually. While they were replacing it for some reason they looked under the hood ( i guess a cowl hood must mean i have it bombed). The only thing I have is an air raid filter. When i picked the truck up the service manager comes outside and tells me if i bring the truck in again without a dodge filter in it they will void the warranty. Could they actually do this or not? I knew there were gov. regulation to protect the consumer but how far do they go. I know someone who works for a ford dealership he was telling me that they require the customer to buy replacement air filters from them for the 6. 0's which they charge somewhere around a hundred bucks for 1. he also said they would not replace blown 7. 3 for a customer who was running a k&n drop filter.

 

[TCDiesel]

Denying warranty coverage is more complex than most dealers think. All the info in this post is according to Minnesota Law. If A dealer wants to deny warranty for ANY aftermarket item it is up to them to PROVE IT CAUSE THE DAMAGE. My reasoning in this matter is if you deny warranty on the entire vehicle for a certain reason you will have to prove it. When the option was available for the HO & SO the cost differences was about $550. 00,I price out with cummins both engines,they were within a $50. 00 of each other, So you could argue that DC is charging you $500. 00 more for the warranty on a HO. If the dealer contacts DC ,they will be ask to document everything, and ask to forward it to the area Rep,He will decide if coverage is deny.

Only a stupid service Adviser would go thru all this hassle and get involved in warranty issues. 99% of the dealers out their are aware off this,It is more advantageous for the dealer to fix the problem and send the bill to DC. If DC see"s a the same recurring problem with the vehicle IT IS UP TO DC TO DENY WARRANTY NOT THE DEALER. If the service department is looking for reasons not to do warranty work avoid that dealership for both purchasing and service work

If DC deny"s warranty on the entire vehicle and does not prove that the aftermarket item cause the entire vehicle to be defective you are entitle to a refund on the remaining warranty .

the remaining cost would be a matter of determination.

 

[jacqnbill]

Denying warranty coverage is more complex than most dealers think. All the info in this post is according to Minnesota Law. If A dealer wants to deny warranty for ANY aftermarket item it is up to them to PROVE IT CAUSE THE DAMAGE. My reasoning in this matter is if you deny warranty on the entire vehicle for a certain reason you will have to prove it. When the option was available for the HO & SO the cost differences was about $550. 00,I price out with cummins both engines,they were within a $50. 00 of each other, So you could argue that DC is charging you $500. 00 more for the warranty on a HO. If the dealer contacts DC ,they will be ask to document everything, and ask to forward it to the area Rep,He will decide if coverage is deny.

Only a stupid service Adviser would go thru all this hassle and get involved in warranty issues. 99% of the dealers out their are aware off this,It is more advantageous for the dealer to fix the problem and send the bill to DC. If DC see"s a the same recurring problem with the vehicle IT IS UP TO DC TO DENY WARRANTY NOT THE DEALER. If the service department is looking for reasons not to do warranty work avoid that dealership for both purchasing and service work

If DC deny"s warranty on the entire vehicle and does not prove that the aftermarket item cause the entire vehicle to be defective you are entitle to a refund on the remaining warranty .

the remaining cost would be a matter of determination.

I was denied a warranty repair last month for the 5th gear problem on a 98 with NV4500 on an extended warranty because I had a US Gear Aux transmission installed. I asked for the denial in writing and the service manager refused, He said read the warranty and I will find out I voided my warranty when I had the Aux transmission installed.



They wanted me to pay over $5,000 for a rebuilt dodge transmission and they wouln't warranty the rebuilt transmission. I ordered a rebuilt NV4500 with the improved shaft from Standard Transmission in Ft. Worth for $1450.

hey are great to deal with

 

[TCDiesel]

That dealership should read the warranty in the 2003 manauls. It states that aftermarket equipment does not necesarily void your warranty. I don"t know the circumtances in this dealership denying your warranty. I would have taken it to another dealer or qualified shop ,and got a second opinion.

 

[Pirate4x4]

I was denied warranty coverage in Utah when my truck's turbo blew up and sucked the debris into the motor. They said they had evidence I had an aftermarket computer on my truck (I had taken it off before calling the tow truck. ) The area rep basically told me to pound sand. So I ordered twin turbos.



FYI - Computer was a TST...