Engine/Transmission (1998.5 - 2002) HELP!!! Freeze Plug / Dealer Hesitation !?

[SpoonPig007]

I need advice from others that might have been through this:



Last Thursday, truck pukes antifreeze from #6 cylinder area. Take it to the dealer, tell then it came from freeze plug area under 6, they say OK, we'll get to it. I call them Friday, they still can't find the leak. Call them Monday, that mechainc only works 4 days a week. Call them Tuesday, they tell me they are going to replace the therm and the therm gasket (!?). I tell them that won't fix it, but oh well. They call me this morning, sure enough, the leak looks like it is coming from freeze plug under #6. Now the truck won't be ready until next tuesday. No loaner (I didn't purchase the extended, even though truck only has 30k on it now).



While I want the truck fixed, and understand it takes time, I think this is poor. The least they can do is provide a loaner.



I have called the 800 customer service number, and got stuck on eternal hold.



Help!!??!!



Anybody have a number to call. I would be happy with just a loaner until then. I live in the St. Louis area.

 

[jwilliams3]

I would take the truck to a different dealer, it might be hard getting a loaner.



--Justin

 

[tractorface]

I would drive it through the front window... ... but then I have been told that I have an anger management problem.

Good luck!

 

[tgbol]

I don't know what their problem is. The flat rate book gives . 5 hour for freeze plugs plus time for access. (If is behind the starter . 7 to R&R starter) Cummins uses steel plugs so rusting out can be a problem.

 

[David Wheeler]

piglet007

Happened to me a while back. Covered under cummins warranty. Due to the location it took them a while to get the new one installed, but using shop engineered tools they were able to repair fine. Here is the thread you can check out:



https://www.turbodieselregister.com/forums/showthread.php?s=&threadid=29367



Best wishes!



David

 

[Big A]

I hate to say this, but my truck had the same issue. However, my dealer gave me a loaner. I would raise #$@. They should give you a loaner at no cost to you.

Big A

 

[Ladders]

I thought the

3/36 warranty provided a loaner, but then agn being... .



Da diesel-less SOTSU!!

wat would I know. . ck your owners manual for the warrranty or call a different dealer for the specifics or call and talk to a sales person (name, etc) then talk to the service mgr and so&so said the warranty does cover a loaner.....

\\BF//