I had problems with my HVAC so let me tell you what I found.
If your blend door isn't operating - moving, it could be two things. A dead servo or the plastic key broke.
Try this, key on your ignition and turn off the everything including the fan. Rotate your know from cold to hot and listen and look under the passenger side of the dash to see if the servo is operating. If it is, then your plastic key broke. If you remove the screws in the servo housing (I think it's two) and you'll need an S styled screw driver because it is TIGHT. When your servo housing drops down you should see a plastic adapter. It is normally keyed to the blend door shaft. When mine sheared it ruined the adapter as well. A new adapter is around $12 at the dealer but for what ever reason it doesn't include the key. I ended using my new plastic one to create a brass one that won't require a key. I will say this, the alignment of the keyed shaft and adapter is CRITICAL. My neighbor, a Chrysler mechanic, lead me to believe that this system was intelligent and that it self centered. BS. One of the gears in the servo housing has a wiper which indicates it's position. You can take it apart and position anywhere you want but when you connect everything up, it goes to the position selected on the controls.
If you don't get any movement from the actuator, then the motor is probably dead. I have an extra one here - they are $115 from the dealer - I have $50 in mine.
Hope this helps, let me know if I can help any further
Bob