Competition Hot Rod VP44

[fox]

Ok, you have vented. Get over it.



I have bought from Piers and will again. Talk with them and others you will find they are a top notch company.

You won't find a better company but can find sever that are a lot worse.



Turn off the cap locks or we may stop responding!

 

[Piers]

So Ray, you say there is more to the story, but you're holding back? Don't bother. spit it all out, I have nothing to hide.

The "super nice guy" you're referring to changed his tune on me, I was told a 1 year warranty, with or without piercing the pump wire. Now he tells me the 1 year is mechanical only, nothing on the electronics. And just a FYI, he still has your pump, I paid full price for another one, plus a $400. 00 core charge, so you could get yours quicker, as you told me you "had" to have it, but now I see you sold it anyway, you think you got it bad because you had to pay $300. 00, so far I'm out almost 2K on this deal. As for using the warranty as a sales tactic, that's a load of crap. As soon as he changed his tune, I told everyone here to call their customers & explain the situation to them, if they did not like the "new" rules, then cancel the order, as I do not believe in selling anything under false pretenses.

 

[78repowerwagon]

The "super nice guy" you're referring to changed his tune on me, I was told a 1 year warranty, with or without piercing the pump wire. Now he tells me the 1 year is mechanical only, nothing on the electronics.





So did the pumps originally have a full warranty mech and electronics, or was it mechanical only?

 

[TravisG]

CSutton7, I know of 2 other guyz who are having the exact same problem. I will not mention names, but I guarantee that they will be posting soon. Ray is a friend of mine, and I see exactly where he is coming from, as are the other two guyz. I mean they have a $2000 paperweight now, and there does not seem to be able to do anything about it. I also see where Piers is coming from and now he is backed into a corner, and really no way to get out, and feel bad about it, but he is the guy that is selling them, and he said there was a 1yr. warranty on them, so in my opinion that is what it should mean. Now that this other guy that is making them has changed his tune there should be some sort of limited warranty.



JRANDOL sorry for getting this thread all out of whack. Good luck w/ your new pump. I hope nothing bad happens to yours



TURBOLCC what's up dude?





RAY YOU KEEP ON TYPING IN ALL CAPS IF YOU WANT. IT IS EASIER FOR ME TO READ.



I hope that this all gets worked out for all you overvalved guys. Oh yeah I know where there is a bad a$$ 24 valve P-pumped engine for sale.

 

[turbo lcc]

TravisG



Well said...



Not much here. When is the next Gateway drag day??

 

[TravisG]

You name the day, and we will roll that way.

 

[turbo lcc]

Originally posted by Piers

So Ray, you say there is more to the story, but you're holding back? Don't bother. spit it all out, I have nothing to hide.

The "super nice guy" you're referring to changed his tune on me, I was told a 1 year warranty, with or without piercing the pump wire. Now he tells me the 1 year is mechanical only, nothing on the electronics. And just a FYI, he still has your pump, I paid full price for another one, plus a $400. 00 core charge, so you could get yours quicker, as you told me you "had" to have it, but now I see you sold it anyway, you think you got it bad because you had to pay $300. 00, so far I'm out almost 2K on this deal. As for using the warranty as a sales tactic, that's a load of crap. As soon as he changed his tune, I told everyone here to call their customers & explain the situation to them, if they did not like the "new" rules, then cancel the order, as I do not believe in selling anything under false pretenses.

:--)

 

[Piers]

And that means what????:--) ???

 

[turbo lcc]

Originally posted by Piers

I was told a 1 year warranty, with or without piercing the pump wire. Now he tells me the 1 year is mechanical only, nothing on the electronics.

That help. . so did you call Ray and tell him about this before he had a warrenty issue??? = :--)

 

[Turbo Tim 1]

Originally posted by turbo lcc

That help. . so did you call Ray and tell him about this before he had a warrenty issue??? = :--)

Honestly what would it have mattered, he already pierced the wire?

 

[turbo lcc]

Ray would not have expected the pump repairs to be free. . At least he would know. the warrenty changed

 

[Piers]

I only found while trying to get Ray's warrantied. Apperently a communication issue, is the pump warrantied if you tap the wire, yes... ... ... . but now only if it's a mechanical problem, not an electronic problem. We have spent a lot of hours on the phone with future customers advising of this issue & if they want to cancel the order we would understand, so far 90% are okay with that, the other 10% cancelled.

 

[turbo lcc]

thank you for the clarification. It was not clear as to when you found out about the warranty changes.

 

[ragullet]

Originally posted by Piers

So Ray, you say there is more to the story, but you're holding back? Don't bother. spit it all out, I have nothing to hide.

The "super nice guy" you're referring to changed his tune on me, I was told a 1 year warranty, with or without piercing the pump wire. Now he tells me the 1 year is mechanical only, nothing on the electronics. And just a FYI, he still has your pump, I paid full price for another one, plus a $400. 00 core charge, so you could get yours quicker, as you told me you "had" to have it, but now I see you sold it anyway, you think you got it bad because you had to pay $300. 00, so far I'm out almost 2K on this deal. As for using the warranty as a sales tactic, that's a load of crap. As soon as he changed his tune, I told everyone here to call their customers & explain the situation to them, if they did not like the "new" rules, then cancel the order, as I do not believe in selling anything under false pretenses.

piers the fact that your guy changed his warranty should not change your warranty. When you buy and sell something for a profit you take the postition of the middle-man, therefore, there is a chance you are going to loose money. Why did you lie to me and tell me i was getting "my" pump? I waited 3 extra days for "my" original pump, supposably! As far as me selling my pump, not true, it is on my truck! Also, you talked me into splitting the $600 with you, which i did, we agreed on $310. $300 for the pump and $10 for COD. When the pump arrived it cost another $62. When i called you about the extra charge you said "i will check into it and get back with you. " It has been over two weeks and i am still waiting. You called your customers with pumps on order today (5-13-04). So up until now there was a 1 year warranty as you explained above. Thanks Ray.



By the way i do not post very much and i did not know that posting in all caps was yelling, sorry.



I am not whining, i just think it is fair everyone knows the story.



p. s. to the guy calling me a "p-bag" your mother ought to wash your mouth with soap.

 

[propuller]

Piers called me to explain the warranty on these pumps & give me a chance to cancel my order due to the misunderstanding. Let me just say this i am keeping my order with them on this pump as i feel it is the best pump on the market. This pump will out perform any other reman pump on the market & at least the mechanicals are warrantied. How many of the other pumps have any warranty if the wire is pierced?In my opinion Piers Diesel Research is a 1st class operation. Ive dealt with them when they built my turbos for my twins & now with this pump. Everybody makes mistakes but if there was a misunderstanding im sure it wasnt intentional & it sure as hell wasnt a gimick to try & sell parts. No flames intended to anyone as i have alot of respect for everybody posting here but we really should try & keep our cool & be respectful.



Kurt

 

[ragullet]

Propuller I spoke with the man who makes the pump and the way I understand it is the only waranty on this pump is a workmanship if a mechanical part fails he will take care of it if it happened because of somthing he did wrong. If somthing just gives up with no reason he said and I quote(I am not paying for you to play) so you better get that cleared up with piers.

 

[Amianthus]

Ray, although I do completely understand what you're position is (because I've been there with other products), I will have to make one thing perfectly clear.



WARRANTIES FROM ANYONE ARE COMPLETELY SUBJECTIVE!!!!!



Let me clarify this. If you actually read the warranty for anything you may purchase, you will see that replacement of a defective product is at the discretion of the manufacturer. Of course after sending it back to them for evaluation. Abuse, misuse, negligent operation are all grounds for rejection of the warranty. This applies to everything from coffee makers, new vehicles, new houses, mechanical pencils, and batteries (fer cryin' out loud). This is the situation you're in.



Now you may say that everyone knows this, then why would you not expect the same from PDR? Why would PDR not expect the same? Why would you expect PDR to eat the difference in warrranty? And I have to ask you this. Why on earth would you even THINK that piercing the pump wire wouldn't violate any kind of warranty? That, in particular, blows my mind. I mean, it is common knowledge that the second you tap the pump wire (no, Blue Chip pump covers do not save your butt from this, 'cause I asked ), the warranty is GONE! So what were you expecting? Don't you believe that your expectations are a tad bit unrealistic? I do.



PDR did contact me by phone yesterday to let me know about the warranty issue. Whilst I do appreciate the installer support that they've demonstrated to me, I explained to them that all my customers KNOW that if anything is done to their truck that deviates it from stock configuration, in ANY WAY, voids the warranty. I don't expect warranty support from them for the simple fact that we are playing with modified parts. If they offer it to me, if I have problems, that's great. But it's certainly not expected.



To summarize, I do understand what you're saying, because I've been there myself. But do not bad-mouth PDR because your warranty was denied for reasons of something YOU did. There is a lesson here that you (and others that do not understand how after-market performance works) need to learn. That is if you want to play, you WILL have to pay! Myself and others have learned this (sometimes the hard way) and taken it to heart. Please do the same.



Aron (Amianthus)

Amusement Ride Diesel Performance

 

[Diesel Freak]

Originally posted by Amianthus

if you want to play, you WILL have to pay! Myself and others have learned this (sometimes the hard way) and taken it to heart. Please do the same.



Aron (Amianthus)

Amusement Ride Diesel Performance

BINGO!

 

[turbo lcc]

Originally posted by Amianthus

Why on earth would you even THINK that piercing the pump wire wouldn't violate any kind of warranty? That, in particular, blows my mind. I mean, it is common knowledge that the second you tap the pump wire (no, Blue Chip pump covers do not save your butt from this, 'cause I asked ), the warranty is GONE! So what were you expecting? Don't you believe that your expectations are a tad bit unrealistic? I do.

I am not 100% sure but I think Ray and others I know of were told that it would not void the warranty.

 

[Piers]

Ray, you need to call me, I've misplaced your phone number. And it is not in our system, cause you never brought the pump from me, talk about middle man, ask the guy you brought the pump from where he stands.

As for lieing to you, I don't lie & if you suggest that again we'll be having a different type of chat! We were waiting to get you your own pump, but the @#$%*&% Bosch test stand went down again, so I sent you a fresh one, that I paid full price for, trying to make up for some of the other bs.

As for the shipping bill, that was an honest mistake from my shipper & I asked her for the paper work so I could deal with it, but with all your bad mouthing that you've been doing & the fact that your check hasn't cleared, I was holding off to see what happened.

You also need to call the pump guy, he would like to talk to you about the warranty. His words to me just 5 mins ago.

The pump has a mechanical warranty for 1 year, with or without the pump wire pierced, it just has no electronic warranty period.

If the pump comes in with water or dirt or lack of lubrication,

NO WARRANTY, if it comes in clean but with a mecahanical issue, it will be repaired under warranty.