Got this generic response from cummins. Product support? This truck is going away.
Summary: 66385 53 block
>
> Solution:
> Thanks for your Email message.
>
> Cummins data indicates that failures of the #53 cylinder block in ISB
engines, are infrequent and only affect a small percentage of engines built.
>
> However, we understand the frustrations with this issue and the downtime
it causes for Cummins customers. The first thing that needs to happen, if a
cracked block is suspected, is to get the nearest Cummins distributor in the
area involved to determine Cummins involvement.
>
> Cummins engine warranty is handled by Cummins authorized warranty service
providers. With the engine serial number, they can access Cummins database
and determine the warranty coverage status on most all Cummins engines.
Cummins authorized distributors and dealers administer Cummins warranty
guidelines.
>
> The warranty start date is determined by the date of sale to the first
end-user. Subsequent owners assume the remaining coverage on the engine,
from the original warranty start date. Cummins distributors will base
warranty decisions on first, second or third vehicle owners.
>
> Cummins designs and supplies the Cummins 6B5. 9 and ISB 24-Valve turbo
diesel engines to DaimlerChrysler, however, DaimlerChrysler warrants the
diesel engine and truck completely, as a package unit. Cummins, Inc. and
authorized Service Providers cannot provide warranty coverage on Dodge Ram
trucks powered with Cummins diesel engines, since all warranties are handled
by the Dodge dealers.
>
> For assistance with Dodge Ram truck issues, Dodge requires a Vehicle
Identification Number (VIN) for vehicle identification (i. e. , model, year,
build plant, etc. ). Always have your VIN number available when requesting
assistance with your Dodge vehicle.
>
> When bringing a Dodge truck to a Dodge dealer for warranty service, you
may also wish to verify that the service department is availing themselves
of the diesel technician troubleshooting assistance that is available to
Dodge dealers by way of their S. T. A. R. Hotline. Dodge dealers may call the
DaimlerChrysler Hotline for technical assistance.
>
> Prior to 2004 model year, Dodge warranty on the engine was 5 years or
100,000 miles, whichever comes first. The warranty coverage for the Cummins
Turbo Diesel in the 2004 model year Dodge Ram is 7 years or 100,000 miles,
whichever comes first, and is handled by Dodge dealers, not Cummins. See
your local Dodge dealer or
www.dodge.com <http://www.dodge.com> for further
details regarding this warranty coverage.
>
> Customers should call Dodge Customer Service Hotline (800-992-1997) for
assistance.
>
>
> We thank you for your interest in Cummins products. Please let us know if
you need assistance in locating the nearest Cummins-authorized Dealer or
Distributor Service Provider. For assistance in locating a Service Provider,
feel free to use Cummins Dealer Locator, which can be found on Cummins
website:
>
>
http://wsl.cummins.com/ServiceLocator/jsp/controller.jsp?action=showworldmap
>
> Please let us know if you have other questions and if away from your
computer or have a time-critical request that needs more urgent attention,
feel free to call us toll-free (from North America) at 1-800-DIESELS
(343-7357). Customers may also call Cummins switchboard 1-812-377-5000
(worldwide toll call) and ask for the 800-DIESELS Call Center for
assistance.
>
> Cummins Email (via webpage):
>
>
http://www.cummins.com/cmi/content.jsp?siteId=1&langId=1033&menuId=6&overviewId=33&menuIndex=7