How do I contact a Regional Service Advisor for Dodge?

[Cummins4WD]

I need to get in touch with a regional service manager/advisor as my truck has been to the Dealership 8 times for the same repair and it is still not fixed. I've been wanting to sell my truck since October but have been unable to do so because it continues to have an oil leak and now the injection pump needs to be replaced.



Do we just call STAR or is there a 1-800 number. I'm in the Northwest. Washington State.

 

[Bob4x4]

You should be able to find an 800 # in your owners manual. Star is tech assistance for dealers only. There is no regional svc manager. Dealers are independant,unless D/C is trying to keep one from folding temporarily.



Bob

 

[MMeier]

Sounds like you need an attorney, D/C is not going to help any.

 

[ChrisOlson]

paperwork

Start the claim first with customer care start the paperwork now. went thru this with the durango a couple of years ago the paper work trail works and will cover your butt when it comes time to go to court the dealer is required to give you the customer care number and look on the invoice the number is there and there is a regional manager for service for the northwest pm me and I will get you the info



chris