Bad mood day, I just tell them not to call back and hang up. Good mood day, i wait until they get well into their little speach and then i say " hey, i got distracted could you repeat that?" I try to see how many times I can get them to repeat their speach before they get mad and hang up. My record is 6 times. It seems like a lot of the calls are coming from india, they are the best, I like to ask them all kinds of queastions they cant answer. I seems like they must read off of a script. If you get them off of it, they get confused. :-laf